Lack of customer service I lost my services after 4 years due to a payment not being received by hostUS. Their system terminated my services and purged by data in less than a month. No one tried to stop it, they just let the system manage it. This is a horrible experience and they have shown no remorse over what has happened and offer no solutions. Not even an attempt to keep my business.

Ive been with host us since 10th Dec… Ive been with host us since 10th Dec 2016, everything was great for the most part up until about Sept 2018 and odd things started happening and support tickets where taking around 2 weeks to answer. As it progressed more and more issues continued and tickets kept taking longer to resolve or answer. While their service is cheap, support has gone down the tubes in the past 6 months. Ive since moved all my vps's and in waiting for my final day, im still waiting to see if they will resolve my 2 open tickets

I bought a vps from hostus.us I bought a vps from hostus.us, but I waited for an hour before someone activated it, and I sent a lot of work orders during that time, where is the 24 hour customer service? After one hour, it showed that the activation was successful, but the link was not available, the IP always showed closed status, and I kept sending work orders to contact their customer service, but no one replied to me. After waiting for four hours I sent the same work order to every department, but the response I got was that I was being unreasonable, that I had purchased a service, and where was the service you said you would provide? What do you mean by 24 hour manual online service? Why has this fraudulent company survived for so long? Finally received an email from them and privately cancelled my account and can't contact them or get my money back as shown in the screenshot. I regret it because I paid a lot of time.

0Star for worst support team 1. Service down for 10 days plus , everyday I been chasing still no response , they seems don’t care ! 2. In the last the support team was ok. Past one year it’s a nightmare 3. If they don’t improve their support I doubt anyone will continue 4. Those running critical or business dont choose until the day the support team is changed 5. If any management team looking at this review , pls change support staff ! They lack any knowledge or experience ! Don’t let customers wait for weeks to resolve ! Really frustrated .. I know you guys don’t care customers , but don’t forget customers give you business .. I wish the entire support team get retrenched and replaced with good guys .. and hostus returns to past glory ! Till then I gotta curse and swear the current team ..

Lost a 4 year old website and two… Regular server downtime over the course of 9 months I used their slow service. Lost a 4 year old website and two domains in the matter of 24 hours. Must say the best fastest service was the refund and termination of service. I would be very cautious trusting your data in their hands or rely on their customer support.