Bad experience Can't dele or edit photos on my phone downloaded from Dr. Fone / wondershare. They won't take calls and their chat function is horrible. Would not recommend

I've been using TunesGo since 2016 I've been using TunesGo from Wondershare to move music across devices since 2016... It's done everything I've wanted each time I use it. I've had no issue pulling music from old to new devices over the years (much of my music was ripped from old CD's, not purchased thru iTunes, so iTunes backups don't work). I've only had to contact their help desk once - turned out I just needed to install the latest version of the software to resolve my issue.

I tried to export an audiobook… I tried to export an audiobook following the instructions on their website. All it does it crash. What a joke.

This Product Does Not Work This product does not work as advertised. I ordered WonderShare TunesGo on July 13, 2023 I wanted to upload some video clips to my IPhone. The product says "Transfer Complete" but the files do not go to the Photos directory. After much searching I find that they go to the AppleTV app and are not accessible. This defeats the purpose of moving them to the phone. I cannot use this software and asked for a refund on July 14. I entered a dialog with their robot customer service (no Humans) for the next 6 days with a final solution of buy another product and they will refund the original price of the non functional software. That is unacceptable. Once you order something from this developer you are held hostage and must pay ransom to get away from them. This product does not even appear in the list of their products so you can't use the automated trouble shooting software. Buyer Beware

A Genuinely Warranted 5 Stars! Monica was Great It took several back and forths, to Completely Resolve the problem. But she Always got back to me, many times, in a Lot less than 24 hours. So a Genuinely Warranted 5 Stars!