It is a pleasure to use Fareharbor! We use Fareharbor for the 2 businesses I work for. The support staff are essentially available 24/7. Their fees are worth their support function. The modularity in options is also impressive. Cesar and Livia in their connectivity support team, and everyone in the regular support lines I have ever called, have always been extremely helpful, polite, and fast.

Pressure pressure pressure We were cold called and had a chat with a guy called Evdoxos Matallinos from Fareharbor I explained that it wasn't an easy fit for us, but he was adamant that he could make it work. He has then chased and chased us to sign up with Fareharbor for our business. I have told him that we would make a decision when we had time, but still received call after call. He then called again today and when I told him that I was busy with a client he laughed at me!! This is one guaranteed way to p!ss off a potential customer and you've done exactly that!!

Tried to book Niles Canyon Train of… Tried to book Niles Canyon Train of Lights. The cart accepted my purchase of 10 tickets. Entered my credit card information to complete the purchase (maybe 1 minute to do that step). Fareharbor "said" purchase could not be done. It would not longer accept my ticket purchase, and then the train was sold out. FareHarbor failed to hold onto my ticket purchase, during the purchase phase. Very poor!

Once quality Fare Harbor now (in 2023) morphed into sloppy in product delivery and woke in service recovery approaches - undermines hardworking small businesses which can't recoup the time or business [I take no joy in ever writing a negative review for a business. I personally always make multiple attempts to cure the scenario, speak with a manager, owner, etc first as a review is data for a feedback loop so the specific issues can be addressed and if chosen to do so the company can elect to make some pivots. ] Unfortunately, I can't get back the immeasurable losses of my business, built over 9 years with 5 star reviews, pre-Fare Harbor highly profitable, which my choice to partner with Fare Harbor has cost me.. not just the time (a full season) and the unbooked revenue but those who booked elsewhere because my booking interface(s) were full of errors - those clients I will never get - as they will repeat with who they initially found to provide the service which I provide but was not on my site. I assure you that my business has suffered irreversible losses due to the "partnership" with Fare Harbor. I have requested for 4 weeks to have a conversation with Lawrence Hester, the President - owner to talk through where things are going so wrong with multipe, critical staff errors; also requested info on offboarding to try to save my company. ALL IGNORED. What I do get is responses that my emails are mean and they wont tolerate it. My wish it that they wont tolerate poor performance, 25 minute hold times (yes in your first month you on a trunk to be picked up immediately). The mistakes are audacious (they took liberties to change the language on my headline language "Adults Only" on my family friendly boat tours) and sloppy (they neglected to list on 962 instances my Charter offerings (we do 2, 2.5, 3, 3.5, 4, 4.5 hours) it was only allow 2 hour choice. No one picks 2 hours. I have lost 70% of my business revenues for our short 12 week season. They can't mutter the words that they made a mistake or screwed up. they assure me "we hear you, and understand you" - insert eye roll here. MISTAKES after MISTAKES after MISTAKES... that one doesn't find - I don't have time to drill down day by day in the pull downs to find the errors. As a software person I know that in Agile or Rapid Development part of the process includes the spot check inspection phase. They would never answer me as to what Software Methodology they use. Admittedly this is also Administrator level errors. When I finally call to find out WHAT THE HECK is going on... it too loud to talk to the agent (After a 15 min wait) "Oh it's aloha fridays in our office so it's loud".. so I have to beg her to find a closet or something so we can DISCUSS fixing what is wrong on my booking site - all the while Im in the thick of driving and running my boat business. Well it seems they wanted me to be more pleasant with my frustrations... n'er did I get to have a conversation with Lawrence, n'er did we get things fixed... but now they send a note: "we take harrassment (?) very seriously..". So FareHarbor is a good choice of a place to work, a place to not be held accountable, a place for blameshift and to be woke-spoke to when their errors are hemmoraging your business and if you love Auto Out of Office replies. I am so disappointed. I recall how fond I was of them and their aggressive growth in 2018 - current. As a fellow serial entrepreneur I was rooting for them and looking forward to being a partner... Unfortunately everyone there has only experienced and therefore only find relatability to those who sign the back of a paycheck, not the front. Lawrence - where are you? Most starts up are great in the early years before the core team work ethics get diluted. It's hard, very hard, hundreds of case studies on it. Notably all these GREAT reviews are from the early years. Most recent is 3 years ago? I don't blame the individuals but rather the Leadership. The hiring, training and (assumed) performance and pay metrics are misaligned with the value proposition communicated to the clients. (Documented interviews with Lawrence share prioritizes are that his employees are having a rockin' good time; conversely, Me, I grew up in family businesses.. its all nighters and hard work in every weather element... need a partner who exudes that understanding). AM sad. Am happy to answer questions directly via my business On Keuka as I coach entrepreneurs. Hope they can pivot, re-focus, improve and come back stronger. I want them to success. I want all businesses to success. This review is a tool to mobilize that. Happy to remove when no longer relevant. "A complaint is a gift that not all clients are generous enough to provide." NOTE: Be advised they | their legal is based in The Netherlands; so it' an international law lawyer if you need to try to recoup. Owner, Founder, Chief Director of Happiness. Captain MJ

The online booking system we have for… The online booking system we have for our Day Boat Hire element of our business has increased business considerably. Our office is now manageable in the height of the season because approximately 75% of bookings are made online (always by email and phone until this year). The Fareharbor set-up staff and support team staff are all FABULOUS! This company is definitely worth 10 stars out of five !!