Ci/CD is buggy as heck Sometimes it runs, sometimes it gets stuck. What can I say - Just don't use this buggy business that doesn't make even sense

Bad customer support (unexistant) I lost my authenticator app and my recover codes. Now I cannot regain access to my account (and many critical repositories I had there). They don't have any (not even minimal) customer support for free users (I was a free user). Now all my code is completely lost.

Poor quality Gitlab Enterprise - Poor quality, Poor SLA turnaround, eye wateringly expensive, buggy. Open source enterprise solutions never make for great products, as result it is full of bugs, is disorganized, suffers from huge conflicts of interests because of its open source nature, too many people contributing conflicting ideas. Over 40,000 unresolved issues, Very slow turn arounds because of chaotic slow build pipelines for the product, simple things take months to resolve including interests falling under SLA. The issue tracker is primitive. This product has Groups and Repos where a Repo is a Project, so you have groups with Many Repos where each is a project therefore all Project related product features are directly tied to a single Repo, this does not make any sense, if you working on a project broken down into modules, I find this repo pivoted setup rather unfriendly to work with. How its done with competitors is that you create a Project, all the product features are tied to that project, all are optional, agnostic of a repo, can have one or many which is much better for structured modularization. The interface is horrible, i find it rather difficult to navigate, scattery options, the analytics features are useless meaningless charts. Pull Request Reviewing inside the product is awful. SAST security scanning does not work very well, been waiting for simple fixes for months so we are unable to meet a regulatory requirements. It is very difficult to configure anything, it takes a long time to figure out how to do anything, the Docs are very wordy, the tell a story instead of getting to the point. Never seem to simple catalog a table of configurable options, in some cases they are but fails to tell you how or where. Permissions are difficult to manage, Token access configuration around groups is problematic for modular production, users need too high a permission set to enable token creation against a Group. There is no native support for Git Flow, so there is no Git Flow workflow UI available. Competitor products offer very easy ways to configure per branch action permissions, for example only allowing users to make a pull request to a certain branch, as far as I can see in GitLab you can only control weather users can make pull requests at all or not, I can't see any obvious way in the UI to scope and permit actions to certain branches.

Running fishy business Company has no customer support or they simply don't care about me, you and whoever contact to them. Also run fishy business model. Offer free plan, when you select and start signing you up to most expensive premium trial for 30 days. Once time is over do not switch you to the free plan, kind of cheating own customers. That's a shame!!!

Gitlab is good Gitlab is good, use several years, works perfectly