Bad customer support (unexistant) I lost my authenticator app and my recover codes. Now I cannot regain access to my account (and many critical repositories I had there). They don't have any (not even minimal) customer support for free users (I was a free user). Now all my code is completely lost.

Gitlab is a scourge - only fools trend At scale Gitlab CI/CD (EE) fails miserably. It’s basically a giant YaML pre-processor the design of which precludes any thing remotely reusable. As far unit testing your pipelines, just forget about it. It tries to hoist YaML on you as a programming language and only supports shell scripts as snippets. Declarative pipelines like in Jenkins, GitHub, and etc is simply not possible in Gitlab pipelines. The UI is server side HTML MVC 1 (Ruby on Rails): I call it archaic, but it would need man decades of work just to accomplish that degree of maturity (it’s not even archaic YET, archaic would be a vast improvement). For example, the HTML tables are fixed and truncate data in its columns AND there is no way to EVER EVEN view the contents in the contents — you must copy and paste into an external editor! While Gitlab appears to quickly bootstrap CI/CD pipelines anything beyond essentially trivial solutions are effectively impractical. The architecture of Gitlab pipelines will leave you with a ton of snowflake pipelines and result in unreliable, unrepeatable, untestable, and un-debuggable Ci/CD system. And the EE system editions costs an arm and leg (premium) or all limbs (enterprise). Avoid gitlab like you would avoid COVID - otherwise it’ll kill you.

1) The password reset does not allow a… 1) The password reset does not allow a password reset because: "Password must not contain commonly used combinations of words and letters". 2) I will not spend 15 minutes searching for GitLabs contact form if I can write a review that the service sucks in 5 minutes. 3) The UI is ... are we really living in 2023? 4) My account is paid for (not free).

Really nice GitLab provides a lot more customization than GitHub. Also quite nice how it's open-source. Great job guys!

Running fishy business Company has no customer support or they simply don't care about me, you and whoever contact to them. Also run fishy business model. Offer free plan, when you select and start signing you up to most expensive premium trial for 30 days. Once time is over do not switch you to the free plan, kind of cheating own customers. That's a shame!!!