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GoTo

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About GoTo

Visit GoTo Your GoTo. Making IT easy, anywhere. Welcome to GoTo, the company that is revolutionizing IT by making it easy, no matter where you are. With our cutting-edge remote management and support solutions and advanced business communication software, we provide a unified platform with a single admin solution. At GoTo, we understand the importance of supporting and connecting businesses to what truly matters: their teams and customers. That's why our comprehensive portfolio includes industry-leading products like GoTo Resolve, GoTo Connect, and Rescue. These solutions ensure your business operates securely and efficiently, saving you time and money. With 20 years of experience in the industry, GoTo has established itself as a trusted partner for businesses worldwide. Our dedication to robust security, including zero trust authentication, sets us apart from the competition. We are proud to have powered over 1 billion remote support sessions and served over 1 million customers. Explore Products As a remote-centric company, GoTo embraces the flexibility of remote work. Our physical headquarters are in the vibrant city of Boston, Massachusetts. However, we have also established additional offices and more than three thousand home offices across North America, South America, Europe, Asia, and Australia. This extensive presence enables us to provide seamless support and exceptional service to our global customer base. With over $1 billion in annual revenue, GoTo is at the forefront of the IT industry. We are committed to simplifying IT processes and empowering businesses to thrive in the digital age. Join the GoTo family today and experience the power of our easy-to-use, built-for-IT solutions. For more information, please visit goto.com. Find the right solution for you. Remote Access & Support Communications & Collaboration Contact Us Check out our options below. Download the app Check our Blog Message Customer Service

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GDPR Deletion request ignored Says they deleted my data, I received a newsletter a few days later even though they said my request was completed. I am an EU citizen and this behavior is illegal here.

Avoid avoid avoid Sales rep promised SMS will be activated on my account in a few months - it never was. Put up with the poor platform for the year I had the contract signed for, but cancelling my account is next to impossible. Says to contact support, but support just says they will forward my account elsewhere with no sign of anything being done. Super poor practice.

No notice on renewal No notice on renewal, software unused for quite some time and no comms with us that would have highlighted their existence. Stuck belligerently to their 30 day notice period meaning we're stuck paying for a product that we cannot use. Shoddy practices from a company that I would never consider in the future.

Absolute sham of a company Trying to cancel the autorenew option on this product but neither the site admin portal nor the wretched bot-driven chat provided the help I needed. Attempted this last year too with equal success. As another user stated, avoid this nightmare company and consider a competitor.

Avoid them Horrendous support experience when something goes wrong, with long wait times and copy-pasted responses that don't address what you've raised. Poor functionality on the product, multiple different offerings and consolidation happening but no market leading remote support offerings. Avoid them, use a competitor.

GoTo

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Marc

Jack Gillott Flyhawk

Martin Gunn

South London movie buff

Frustrated Customer