Worst employer ever Greedy management, 5 massive layoffs in the last year, they considered the employees a number, stabbing in the back is a daily routine.

Should get zero stars If I could give them zero stars I would, as they don't even deserve one. Total lack of responsiveness from the accounts department. I have been waiting for a credit note for months. Neither being polite or more forceful makes a difference. They just don't bother. Avoid.

Inappropriate billing practices We used Goto for a number of years in the 2010s, but cancelled about 5 years ago. Just found out they have continued to charge us every year for five years for two licenses they should not have (2019, 2020, 2021, 2022, 2023). They only charge once per year and never sent an email notifying us that there was an upcoming charge or a notification that they had charged us ever in the last 5 years. They confirmed that don't tell you. They refunded the charge for a couple days earlier on one license but refused to refund or even cancel the other. Both were charged to the same credit card. They confirmed neither account had been used in so many years (they only track a couple years) that they don't even know when they was used last. They refused to cancel or refund one because the email address used was for a domain that has not existed since 2019 so we cannot access it to "verify" even through it is the same credit card. We also requested past years be refunded and they refused. I notified them we had cancelled almost 5 years earlier and they said they don't keep records that far back so we were out of luck. They should refund the other charge from this month in the same credit card and refund past years for which. They should also refund charges from 2019-2022 that they tried to sneak past us without notifying us they were charging us.

Absolutely horrible experience Absolutely horrible experience! Rep lied to us about several issues. Told us that all of their customer service was located in the US. On our first call to CS, we reached someone in Guatemala! He couldn't find our account for a long time, finally found it with my email. We had so many problems BEFORE we ported over our lines that we got nervous about the company, so we decided not to move forward with GoTo and told them to cancel everything. The arrogant rep that sold us the service had previously boasted about being able to cancel clients if they weren't happy because he had TOTAL CONTROL over who he held to contracts and who he let out. Apparently he decided to cancel the contract, but he also decided that they would bill us $1100 for service we never received... we never even ported over the numbers from our other provider! We found out about the $1100 charge from an email from another person in a different department. I had tried contacting our rep about the charge, but he hid like a coward and avoided all my calls. I called and spoke with the person that sent the email and she was nice, but said the rep had total control on what happened and I needed to speak with sales. She obviously was aware of my frustration of being lied to about Customer Service being in the US, and she tried to convince me that Guatemala was part of their US service!!I WOW, didn't even know how to respond to that! I told her our rep was avoiding all calls, and even had sent an email stating "we do not need to connect any further"... (I'm continually shocked at his arrogance!) I told her he was avoiding my calls, and she said she would leave a message for his supervisor. I'm still waiting on her call. Extremely dishonest rep, lied to us several times, avoids calls, difficult to reach real people. When he was trying to sell us the service he said "Call anytime and he'd be happy to assist..." obviously that was a lie as well. If I could give zero stars I would. Recommend staying as far away as possible from GoTo, they have no ethics whatsoever!

Avoid them Horrendous support experience when something goes wrong, with long wait times and copy-pasted responses that don't address what you've raised. Poor functionality on the product, multiple different offerings and consolidation happening but no market leading remote support offerings. Avoid them, use a competitor.