Frustrated Customer
GBAvoid them Horrendous support experience when something goes wrong, with long wait times and copy-pasted responses that don't address what you've raised. Poor functionality on the product, multiple different offerings and consolidation happening but no market leading remote support offerings. Avoid them, use a competitor.
Martin Gunn
GBNo notice on renewal No notice on renewal, software unused for quite some time and no comms with us that would have highlighted their existence. Stuck belligerently to their 30 day notice period meaning we're stuck paying for a product that we cannot use. Shoddy practices from a company that I would never consider in the future.
Christine Hutchins
GBWait time on hold on the phone is… Wait time on hold on the phone is always in excess of 45 minutes. Even when the initial message says it will be less than one minute. And they are slow to sort issues.
Alex Krycek
DEWorst employer ever Greedy management, 5 massive layoffs in the last year, they considered the employees a number, stabbing in the back is a daily routine.
Marc
DEGDPR Deletion request ignored Says they deleted my data, I received a newsletter a few days later even though they said my request was completed. I am an EU citizen and this behavior is illegal here.