LexnisNexis non-existent customer service. I recently learned about LexisNexis. Their service is amongst the worst service that I have received. When I received the report, my name was misspelled in places, they showed me living at addresses I have never lived at. I spent over an hour on the phone with a representative disputing hundreds of incorrect items. Then I receive a letter telling me that they have investigated the disputed items, and they are correct. The letter was not specific as to which items they investigated. A few days later I get a letter that they have completed their review of disputed items, and they could not verify the information, so it was removed from the report, but again no details as to what was removed. So not knowing which items were left on the report and which were removed I requested a new report and started over, getting the same result. In a recent conversation with LexisNexss I asked for how long do items remain on the report. I was told 7 to 10 years. When I asked why addresses that I lived at 15+ years ago are on the report I was told that addresses are different. On November 9, 2023, I sent 3 messages to LexisNexis on various issues that I was having difficulty getting answers to from the customer service folks. In response to the messages, I received 3 emails telling me to call customer service. I had already gone that route. Today I called again and tried to get to a supervisor. The rep did came up with every excuse in the book not to transfer me. The supervisor was worthless, so I requested a call from a manager. We will see if it happens. Meantime, I am waiting for another report to see how much misinformation is still on it,

The service is not useful to me or my… The service is not useful to me or my organization. The service is poor. Sadly, the problem gets worse if you call customer service, because all they can do is send you to your Representative who is the WORST. I believe they don't have a customer satisfaction clause because I don't believe they can satisfy anyone with the support they provide. I blame myself listening to perfumed words. Do not sign the contract.

LexisNexis OWNER OF Vitalcheck This review is for LexisNexis: NOT FIT TO SERVE THE PUBLIC ON BEHALF OF STATE AGENCIES! I ordered a death certificate from Vitalcheck which is (supposedly) a LEXIS NEXIS company. I gotta say, I'm even considering changing over to TLO and ending my LN contract my company has after this experience - it was that bad. I uploaded the required docs. Then I received conflicting information: 1. An email that says signatures are missing from an identity doc I wasn't required to provide. 2. An email that says everything is all good and my request processing. After being in queue for over 48 minutes, my "very important call" was finally answered by "Ari" who promptly HUNG UP ON ME in her attempt to put me on hold. DESPITE having my order pulled up at that point - meaning that lovely, lovely "Ari" had my NAME, EMAIL ADDRESS, and PHONE NUMBER - on her screen in front of her - literally, right there in front of her face -- she made the CHOICE to give BAD service and to not give her customer the basic courtesy of calling back, or resolving the question "is this complete" by email. The apathy at this company is palpably thick. Make no mistake - It was Ari's CHOICE to give bad service. That means culturally, there's no penalty at all for being incompetent. That makes sense from a company that can't actually staff in an appropriate manner (and not make customers wait nearly an hour) and that quite obviously cares not a whit about anything but getting fat government contracts - I called back and spent yet another 37 minutes on hold before getting the truly helpful Georgina. Georgina escalated the matter to a supervisor who confirmed the form on Vitalcheck's WEBSITE is WRONG and that a different form is required. I requested Georgine email the "missing" form she claimed I needed to fill out, and she kept repeating "it's on the website" and refused to send it via email. How the actual hell am I supposed to fill out a form that employees WON'T SEND after we determine the WRONG FORM is on the website. TOTALLY INCOMPETENT!!!!

Avoid at all costs and sign up at your peril After an extensive period of use, I regret to inform that my experience with this company has been overwhelmingly negative, to the point where I feel compelled to advise potential customers to reconsider before engaging their services. Despite their promising initial sign-up process, the reality of the service provided fell significantly short of expectations, particularly for immigration practitioners and micro-to-medium law firms. Below are the specific issues we encountered: Misleading Sign-Up and Renewal Process: The company advertises a flexible "try and see" service, which appears easy to cancel if found not useful. However, the reality is starkly different. The renewal process is neither transparent nor straightforward, often resulting in unsuspected renewals at inflated prices. Content and Utility: A large portion of the content offered is readily available online for free. The unique content that is touted as being exclusive and valuable is often outdated or not updated promptly, diminishing its usefulness. Access Issues: The minimal content that could be considered useful is difficult to locate through their own search tools, and strangely, more accessible through external search engines. However, direct navigation from such external sources leads to unrelated pages, making it virtually impossible to access the intended resources. Business Practices Concerns: It has become apparent that the company’s practices are designed to lock law firms into a cycle of renewal, exploiting those with limited budgets. Notifications for subscription renewals are timed in such a manner that cancellation is impossible, often leaving firms trapped into paying for another year of underwhelming service. Lack of Support for Resolutions: Attempts to address and resolve issues related to service quality or renewal concerns have been met with a lack of interest from the company. The stance taken has been one of enforcing renewal fees under threat of legal action, rather than engaging in constructive dialogue to address customer dissatisfaction. Cancellation and Renewal Notification: The company's policy on cancellation and renewal notifications is both unclear and inconsistently applied. Despite assurances of a certain cancellation notice period, the actual practice seems designed to preclude timely cancellation, trapping firms into unwanted renewals. It's my hope that this feedback not only serves as a caution . The experience has been frustrating, marked by a lack of transparency and support, leading me to advise others to carefully consider before committing to their service.

Stop doing soft searches on my credit… Stop doing soft searches on my credit report every day! I keep reporting you to remove them but next thing I’ll be reporting you to the FCA. Who even are you?? Fraudulent searches every single day!!!!!