LexnisNexis non-existent customer service. I recently learned about LexisNexis. Their service is amongst the worst service that I have received. When I received the report, my name was misspelled in places, they showed me living at addresses I have never lived at. I spent over an hour on the phone with a representative disputing hundreds of incorrect items. Then I receive a letter telling me that they have investigated the disputed items, and they are correct. The letter was not specific as to which items they investigated. A few days later I get a letter that they have completed their review of disputed items, and they could not verify the information, so it was removed from the report, but again no details as to what was removed. So not knowing which items were left on the report and which were removed I requested a new report and started over, getting the same result. In a recent conversation with LexisNexss I asked for how long do items remain on the report. I was told 7 to 10 years. When I asked why addresses that I lived at 15+ years ago are on the report I was told that addresses are different. On November 9, 2023, I sent 3 messages to LexisNexis on various issues that I was having difficulty getting answers to from the customer service folks. In response to the messages, I received 3 emails telling me to call customer service. I had already gone that route. Today I called again and tried to get to a supervisor. The rep did came up with every excuse in the book not to transfer me. The supervisor was worthless, so I requested a call from a manager. We will see if it happens. Meantime, I am waiting for another report to see how much misinformation is still on it,

They incorrectly report an accident as… They incorrectly report an accident as being an at fault and the customer had to pay increased premiums for over 2 years. although this was brought to their attention, they have chosen to do nothing about it. They should be held responsible.

Incompetent and Untrustworthy Reporting System These people had 2 documented accidents on my juvenile 16 y/o daughter's driving record 3 years prior to getting her driver's license. She wasn't even driving yet. This error cost me an extra $1500/year in extra premium Despite requesting correction of this erroneous and fictious report they were unable to carry out the correction even after giving them all the necessary documents. They were completely unresponsive, impossible to get a hold of, and a poorly communicative organization by email and telephone. They will put you on hold forever then hang up on you. Progressive Insurance should drop these people as a reporting service. They have no customer service and are flat out incompetent.

Email spam that won't stop I inquired about a subscription. I'm unable to afford them. I have begged and pleaded to get off of their email list. I have unsubscribed three or four times. I have filed a complaint with FTC.gov. I have repeatedly blocked emails and reported them as spam. Yet I continue to receive emails, each time from a slightly different email address. I cannot believe that a very respectable company, one which I used to happily have a subscription to, continues to treat me like this. Next I'm going to file a complaint as a vulnerable adult for financial harassment