They are a complete fraud and are a… They are a complete fraud and are a waste of your time. I have tried to dispute a matter with LexisNexis and they are totally incompetent to help in the matter. After attempting three or four times to send them the documents they said they needed to verify my identity and receiving a letter back saying they could not verify my identity, I called to ask what was wrong with the documents they requested. They "took another look" and now found the documents to be correct. The lady on the phone said she could not help me, so she said she would transfer me to another department who could, but after one ring the phone sat silent and no one ever answered the phone. Every time I call customer support for help I talk to what sounds like the same lady, but every time she gives me a different name. She will not give me her employee number (but won't tell me why she will not provide it) and she will not allow me to talk to a manager. Every time I contact them, I reference the previous case number that they have given me, but they give me a new case number every single time which makes me thing they are trying to add confusion and chaos. They never provide any actual answers. They just take all my sensitive data (driver's license info, address, phone number, SSN, etc.) and say they are unable to help me. I feel like they are stealing my ID and selling it on the darkweb to be honest. They literally have the worst customer support that I have ever used in my life. They are complete fraud and a waste of your time.

Email spam that won't stop I inquired about a subscription. I'm unable to afford them. I have begged and pleaded to get off of their email list. I have unsubscribed three or four times. I have filed a complaint with FTC.gov. I have repeatedly blocked emails and reported them as spam. Yet I continue to receive emails, each time from a slightly different email address. I cannot believe that a very respectable company, one which I used to happily have a subscription to, continues to treat me like this. Next I'm going to file a complaint as a vulnerable adult for financial harassment

Avoid at all costs and sign up at your peril After an extensive period of use, I regret to inform that my experience with this company has been overwhelmingly negative, to the point where I feel compelled to advise potential customers to reconsider before engaging their services. Despite their promising initial sign-up process, the reality of the service provided fell significantly short of expectations, particularly for immigration practitioners and micro-to-medium law firms. Below are the specific issues we encountered: Misleading Sign-Up and Renewal Process: The company advertises a flexible "try and see" service, which appears easy to cancel if found not useful. However, the reality is starkly different. The renewal process is neither transparent nor straightforward, often resulting in unsuspected renewals at inflated prices. Content and Utility: A large portion of the content offered is readily available online for free. The unique content that is touted as being exclusive and valuable is often outdated or not updated promptly, diminishing its usefulness. Access Issues: The minimal content that could be considered useful is difficult to locate through their own search tools, and strangely, more accessible through external search engines. However, direct navigation from such external sources leads to unrelated pages, making it virtually impossible to access the intended resources. Business Practices Concerns: It has become apparent that the company’s practices are designed to lock law firms into a cycle of renewal, exploiting those with limited budgets. Notifications for subscription renewals are timed in such a manner that cancellation is impossible, often leaving firms trapped into paying for another year of underwhelming service. Lack of Support for Resolutions: Attempts to address and resolve issues related to service quality or renewal concerns have been met with a lack of interest from the company. The stance taken has been one of enforcing renewal fees under threat of legal action, rather than engaging in constructive dialogue to address customer dissatisfaction. Cancellation and Renewal Notification: The company's policy on cancellation and renewal notifications is both unclear and inconsistently applied. Despite assurances of a certain cancellation notice period, the actual practice seems designed to preclude timely cancellation, trapping firms into unwanted renewals. It's my hope that this feedback not only serves as a caution . The experience has been frustrating, marked by a lack of transparency and support, leading me to advise others to carefully consider before committing to their service.

LexnisNexis non-existent customer service. I recently learned about LexisNexis. Their service is amongst the worst service that I have received. When I received the report, my name was misspelled in places, they showed me living at addresses I have never lived at. I spent over an hour on the phone with a representative disputing hundreds of incorrect items. Then I receive a letter telling me that they have investigated the disputed items, and they are correct. The letter was not specific as to which items they investigated. A few days later I get a letter that they have completed their review of disputed items, and they could not verify the information, so it was removed from the report, but again no details as to what was removed. So not knowing which items were left on the report and which were removed I requested a new report and started over, getting the same result. In a recent conversation with LexisNexss I asked for how long do items remain on the report. I was told 7 to 10 years. When I asked why addresses that I lived at 15+ years ago are on the report I was told that addresses are different. On November 9, 2023, I sent 3 messages to LexisNexis on various issues that I was having difficulty getting answers to from the customer service folks. In response to the messages, I received 3 emails telling me to call customer service. I had already gone that route. Today I called again and tried to get to a supervisor. The rep did came up with every excuse in the book not to transfer me. The supervisor was worthless, so I requested a call from a manager. We will see if it happens. Meantime, I am waiting for another report to see how much misinformation is still on it,

Stop doing soft searches on my credit… Stop doing soft searches on my credit report every day! I keep reporting you to remove them but next thing I’ll be reporting you to the FCA. Who even are you?? Fraudulent searches every single day!!!!!