Sparkpost & MessageBird are irresponsibles Sparkpost & MessageBird are irresponsibles with their account suspension, they don't care about the impact they can produce to the customers, and they don't care about the service. They cut our service because they didn't answer to more than 25 emails and 15 tickets we opened to inform that we need the payment information which they changed when moved from Sparkpost to MessageBird. They responded 6 months latter with wrong information delaying more and more the payment, but then they cut the service. It is the worse service I have ever received.

We barred them! They need to clean their act up! Over a long period we've frequently noted .sparkpostmail.com as the sender host for persistent spammers... which tells us the 'service' is basically unpoliced; undermining the credibility of legitimate users! This has been getting worse in the last year or so! - So frequent is the annoyance that we now BAR all email which has the string .sparkpostmail.com in any header via a Cpanel filter! I'd think twice about using this 'service' unless you want to find your messages trashed along with the Nigerian Princes, 'one weird tricks' and shonky viagra sales.

Stellar Support and Reliable Platform! Sparkpost's support and general service is always stellar. They consistently go above and beyond and are quick to reply to our support inquiries. Over the years we have seen great product improvements, some of which we were given an opportunity to provide feedback on prior to launch which has always been taken seriously. In addition to their support team, we have been extremely impressed with how well other teams at Sparkpost have partnered with us when issues have come up. Their Technical Account Managers and Deliverability Teams are made up great folks who are always willing to advocate for us or hop on a call to work something out. As a longtime user of the platform, we feel fully supported by both the people of Sparkpost as well as the platform. Would highly recommend them as a service provider!

We have been using Sparkpost for… We have been using Sparkpost for delivery of one of our most important customers. The entire Sparkpost team is always there for our clients last minute needs and changes and makes what could be a difficult situation work exceptionally well. We love the Signal Analytics that comes with the account and hope to someday grow to where we can add in some more of the professional delivery services.

Very Bad Customer Support Our company had multiple accounts with them and we started using Sparkpost but the company suspended all accounts at once and after discussing this I told them to refund but they didn't instead they stopped talking and closed the accounts.