Poor Customer Support/Product is Meh WARNING: This company doesn't honor customers' requests to delete their account information and they are a company outside of the US. Their customer support could really use some improvement. The product requires a code to be emailed to you to delete your account (a bad user experience). I never received the email (after three tries). I was chatting with someone for longer than 5 minutes (should have taken less than one minute to do) and she never resolved my issue. Maybe she was new or was a robot.

The worst customer experience The worst customer experience. I have been on multiple review sites and it appears this is a common issue. They have a chat service where the support staff don't actually want to help and when they do it's a link that directs you to a page that's similar to your enquiry. Useless and lazy

What a pile of absolute garbage What a pile of absolute garbage, cant even have staff login on time for work because they want 29$ per agent per month and if one doesnt logout then your screwed. Just a hastle for customers who are paying, its also terrible to use, when you think of the likes of tawk.to which is FREE and unlimited users and even Tidio isnt as expensive.... just rubbish, avoid and use their trial first, guarantee you wont buy it.

Took over AOL on my desktop; Yikes-close call Somehow these people got into AOL software when I needed AOL support. They even used the AOL logo to create a shortcut on my desktop. Fortunately, I "smelled something wrong" when they asked for $100 plus and shut my desktop down immediately. Like another reviewer said, this company needs to be investigated for fraud.

use Jivochat if you wish to lose… use Jivochat if you wish to lose customers and face disputes their chat always gets down and they are very poor and highly poop service