The app is fine they have changed what… The app is fine they have changed what features are available for free over time. I’ve been a pro user then let it lapse with the intent of renewing. Support is 1 star. They will jot respond and you attempt to contact through that app it’s blocked. Recommendation: find another. There are many of these companies

Poor Partner Support or Fraud? Poor Partner Support or Fraud? Warning - Jivochat does not pay affiliate partner! If you want to earn some affiliate with jivochat, try to find some other partner for it. I tried to get any information about my withdraw request with any result!

A good product but poor support I find the chat software overall very good. I tried a few but liked this one. However, it does have bugs but I always think it is how they respond to resolving those bugs that counts. I reported to them a spelling mistake followed by a more serious issue where when I type a reply to a chat request in my on screen box on my PC it ghosts or overwrites itself. To try to convey this to !you what that means is at this point my cursor whould not be where the exclamation mark is above and I would be overwriting my own typed text. This really confuses the reply because you cannot read as you go along what you are writing and as we deal with computer issues sometimes those replies are challenging. I reported the issue to JivoChat and sent them a video of the issue. Aboue 2 weeks later I chased them up by email and they asked "what issue" and "can I tell them about it" I replied but they did not respond. I left it another couple of weeks and then jumped on the chat support and challenged them saying that if they could not fix it then I would like a refund. Turned out they had fixed it but had not told me. It is early days and so we will see what happens. I like the product and give it 4 stars However the support is really poor and for that I give them 1 star. So 2.5 stars but as I can only give 2 or 3 stars on this site then 3 it will be.

Poor Customer Support/Product is Meh WARNING: This company doesn't honor customers' requests to delete their account information and they are a company outside of the US. Their customer support could really use some improvement. The product requires a code to be emailed to you to delete your account (a bad user experience). I never received the email (after three tries). I was chatting with someone for longer than 5 minutes (should have taken less than one minute to do) and she never resolved my issue. Maybe she was new or was a robot.

Took over AOL on my desktop; Yikes-close call Somehow these people got into AOL software when I needed AOL support. They even used the AOL logo to create a shortcut on my desktop. Fortunately, I "smelled something wrong" when they asked for $100 plus and shut my desktop down immediately. Like another reviewer said, this company needs to be investigated for fraud.