This is the best free live chat plugin… This is the best free live chat plugin I’ve ever used! Easy to set up and use. I got alot of websites but not really high payment so I love that you can have unlimited websites in this package (even free!). Still tho, the PRO function is cheap enough for anyone to use and you'll just increase the seats whenever you get a new agent on board with you. Support also helps free users, fast answer. I am using WordPress and love JivoChat! :)

Poor Customer Support/Product is Meh WARNING: This company doesn't honor customers' requests to delete their account information and they are a company outside of the US. Their customer support could really use some improvement. The product requires a code to be emailed to you to delete your account (a bad user experience). I never received the email (after three tries). I was chatting with someone for longer than 5 minutes (should have taken less than one minute to do) and she never resolved my issue. Maybe she was new or was a robot.

Charged me twice and one month later… Charged me twice and one month later still no refund despite emailing 5+ times. The worst customer service I’ve ever experienced. The app is ok but due to service, I’d avoid.

Took over AOL on my desktop; Yikes-close call Somehow these people got into AOL software when I needed AOL support. They even used the AOL logo to create a shortcut on my desktop. Fortunately, I "smelled something wrong" when they asked for $100 plus and shut my desktop down immediately. Like another reviewer said, this company needs to be investigated for fraud.

The app is fine they have changed what… The app is fine they have changed what features are available for free over time. I’ve been a pro user then let it lapse with the intent of renewing. Support is 1 star. They will jot respond and you attempt to contact through that app it’s blocked. Recommendation: find another. There are many of these companies