I have LOVED my Send Lane experience as… I have LOVED my Send Lane experience as a subscriber. The email build designs, structure and functional options are very good and the report gives you everything you need to analyse and respond to different responses - to any type of engagement. BEST OF ALL though is their customer service. I have had instant replies every time to my chat questions ... and they have spent as long as it takes to help me do something - or give me the clear answer straight off. I have been with Mail Chimp for a long time and I am really pleased I changed to Send Lane.

Very poor support Very poor support, we just started to work with app and information given us by support and product support manager was different. F.e. once you have account with your email, its not possible to get user role for other account (even if the previous account was deleted). Product manager told us it was possible, support on chat told us its not possible because it is the way how their system works.

Terrible Terrible, signed up didn't send a single email and they said im banned and they won't refund the price, will do a chargeback to get my money back

Onboarding experience awful constantly message you and no freedom to send emails I signed up with the promise of unlimited sending and being able to do single opt in. I was bombarded with messages telling me I didn't have freedom on the send and need to always hit certain thresholds and am being monitored closely which I didn't like so I signed up to another email service. I didn't expect onboarding to be so bad just like others who reviewed the service. Sendlane owes me $300 after they ignored the BBB complaint

Ridiculous Ridiculous. They stated as unlimited email sending and now they start limiting the emails you can send per month and charge you extra money when you go over that limit. Never ever believe their claim of "unlimited email sending"