Terrible Time The phone never worked the way advertised, couldn’t get anyone to fix it for months. Returned it and was still charged $125 and $59 repair fee. The phone that I sent back was in good condition, there was nothing wrong with it. The pictures they sent looked like the phone had been sanded with sandpaper. We did not do that. I didn’t realize I was leasing a phone. It was advertised as “free” when I signed up. It took over a mo for them to agree to refund my $125 but they are keeping the $59. What’s odd to me is they charged my acct $59 on 7/14 so they did receive the phone so why am I having to beg for a refund a mo later on a charge that should never have happened in the first place? This company is highly questionable.

This phone sucked and my child hated… This phone sucked and my child hated it. He used it for maybe a few weeks and then I asked if he wanted me to return it and he said yes. It was literally is perfect condition and always has its case on it. I get sent photos of it all scratched up front and back the funny part is the imei is on the back of the phone where they showed the photos.. not smart because that wasn't the imei of my phone. I demanded a refund, I doubt I get one. But I want others to know not to bother with this bs or their bs "customer service"

Purchased the Bark phone with app Purchased the Bark phone with app. Got it yesterday and after spending 5 hours attempting to set it up and get her apps working I give up. Something like this should not be so complex for an adult with the full access to the app. There is no way to call anyone to walk through the steps and all the answers online refer to mostly just the app not the actual phone. Its ridiculous. It conflicts with google mail for kids to set up a phone as well. Day 2 and im sending it back I already wasted way too much time and energy on figuring this out.

I've been an app customer since 2016 I've been an app customer since 2016. Wonderful, responsive, helpful company. I recently purchased the Bark Phone and it truly is the best first phone for kids. It was hard to not go with an old Apple phone, but I chose safety and I don't regret it.

They don’t care about anything…. -