I've been an app customer since 2016 I've been an app customer since 2016. Wonderful, responsive, helpful company. I recently purchased the Bark Phone and it truly is the best first phone for kids. It was hard to not go with an old Apple phone, but I chose safety and I don't regret it.

Purchased the Bark phone with app Purchased the Bark phone with app. Got it yesterday and after spending 5 hours attempting to set it up and get her apps working I give up. Something like this should not be so complex for an adult with the full access to the app. There is no way to call anyone to walk through the steps and all the answers online refer to mostly just the app not the actual phone. Its ridiculous. It conflicts with google mail for kids to set up a phone as well. Day 2 and im sending it back I already wasted way too much time and energy on figuring this out.

bark phones glitchy; customer service is awful I have bark phones for my two kids. The controls do not work consistently. So far, glitches have resulted in their phones telling them that they’re out of time when they shouldn’t be. This morning my son woke up and his phone said he was out of time already because he had used texting for nine hours over the night. I know that’s not true because my parental controls won’t let him use texting overnight and even if they did, he has a time limit of three hours on all apps. So, literally, using his phone for nine hours is impossible with the settings I have in place. Customer service really sucks. You can’t talk to anybody without scheduling a meeting well in advance. They try their best to handle everything via text and email. It’s awful. By the time they reach out to contact me, it’s while I’m at work and I don’t have my son‘s phone with me etc. For $50 a month per Phone. I expect better service and better performance. I definitely will be looking into alternatives. Really disappointed because I really was hoping Bark worked. On paper, they really seemed like the best option for us.

This phone sucked and my child hated… This phone sucked and my child hated it. He used it for maybe a few weeks and then I asked if he wanted me to return it and he said yes. It was literally is perfect condition and always has its case on it. I get sent photos of it all scratched up front and back the funny part is the imei is on the back of the phone where they showed the photos.. not smart because that wasn't the imei of my phone. I demanded a refund, I doubt I get one. But I want others to know not to bother with this bs or their bs "customer service"

This is a very dishonest company This is a very dishonest company. I did not know they still owned the phone. And then when the location feature wasn’t working they wouldn’t help, just kept passing the buck saying it was Google that we needed to contact. I could not even get an actual person at a Google to help me, it’s computer generated stuff that was I credibly unhelpful. When I told Bark I either needed the location feature to work or else I needed to disconnect the phone they insisted location isn’t really very important. Sorry, but they don’t get to decide for me what is & isn’t important. When I tried to ask for help in their Facebook group they blocked me. When I demanded that they turn off the phone they turned it off, but refuses to return the unused portion for the month. We hadn’t even used it for one week yet they kept the amount paid for the whole month. And then we had to return the phone (because apparently they still own it even though they don’t tell you that anywhere until you terminate service) & even though we hadn’t even used the phone they looked & said the screen was scratched & they charged us $59 for that lie. The whole thing is such a scam & they are so dishonest & sleazy. DO NOT DO BUSINESS WITH THIS COMPANY.