App broken doesn’t work -

They don’t care about anything…. -

Inane AI emails IS NOT CUSTOMER SERVICE! Purchased Bark Home because I was told they would help me troubleshoot it if I had any issues installing with my router. It turned out that customer service meant AI emails and no real person to ever help. It was exasperating. And I finally got another anonymous email with the Return address for the Home unit and another that said they canceled my account, even though I did not ask to cancel my account. No apology, no "can we make it right?" Very disappointing. I was planning to do the phone app as well, but definitely won't be doing that!

Purchased the Bark phone with app Purchased the Bark phone with app. Got it yesterday and after spending 5 hours attempting to set it up and get her apps working I give up. Something like this should not be so complex for an adult with the full access to the app. There is no way to call anyone to walk through the steps and all the answers online refer to mostly just the app not the actual phone. Its ridiculous. It conflicts with google mail for kids to set up a phone as well. Day 2 and im sending it back I already wasted way too much time and energy on figuring this out.

I cancelled my account October 2023 I cancelled my account October 2023. In December I was charged for a year (106.00) after canceling my account. I disputed with my credit card. I called and sent many emails. No one can help me. I am going to file a complaint with the Better Business Bureau.