I purchased and installed Bark parental… I purchased and installed Bark parental controls for my pre-teen and have had nothing but issues with it. Half the time the app fails to monitor and report in with zero tampering by my child. Their iOS monitoring is a joke as it requires the computer monitoring the device to be connected to the same wireless network for any of the features to work. Children can too easily circumvent monitoring by making minor changes to phone settings outside of Bark. I canceled my annual subscription after only 3 months and they said the service wouldn't re-bill on the 1 year anniversary, but made ZERO offers to give a prorated refund. This app and it's company are a waste of time and money and do NOT keep my child any safer than leaving the phone wide open. It gives the parents a FALSE sense of security at best. If you truly want to keep your children safe, DO NOT PURCHASE THIS SERVICE

App broken doesn’t work -

bark phones glitchy; customer service is awful I have bark phones for my two kids. The controls do not work consistently. So far, glitches have resulted in their phones telling them that they’re out of time when they shouldn’t be. This morning my son woke up and his phone said he was out of time already because he had used texting for nine hours over the night. I know that’s not true because my parental controls won’t let him use texting overnight and even if they did, he has a time limit of three hours on all apps. So, literally, using his phone for nine hours is impossible with the settings I have in place. Customer service really sucks. You can’t talk to anybody without scheduling a meeting well in advance. They try their best to handle everything via text and email. It’s awful. By the time they reach out to contact me, it’s while I’m at work and I don’t have my son‘s phone with me etc. For $50 a month per Phone. I expect better service and better performance. I definitely will be looking into alternatives. Really disappointed because I really was hoping Bark worked. On paper, they really seemed like the best option for us.

Inane AI emails IS NOT CUSTOMER SERVICE! Purchased Bark Home because I was told they would help me troubleshoot it if I had any issues installing with my router. It turned out that customer service meant AI emails and no real person to ever help. It was exasperating. And I finally got another anonymous email with the Return address for the Home unit and another that said they canceled my account, even though I did not ask to cancel my account. No apology, no "can we make it right?" Very disappointing. I was planning to do the phone app as well, but definitely won't be doing that!

I've been an app customer since 2016 I've been an app customer since 2016. Wonderful, responsive, helpful company. I recently purchased the Bark Phone and it truly is the best first phone for kids. It was hard to not go with an old Apple phone, but I chose safety and I don't regret it.