bark phones glitchy; customer service is awful I have bark phones for my two kids. The controls do not work consistently. So far, glitches have resulted in their phones telling them that they’re out of time when they shouldn’t be. This morning my son woke up and his phone said he was out of time already because he had used texting for nine hours over the night. I know that’s not true because my parental controls won’t let him use texting overnight and even if they did, he has a time limit of three hours on all apps. So, literally, using his phone for nine hours is impossible with the settings I have in place. Customer service really sucks. You can’t talk to anybody without scheduling a meeting well in advance. They try their best to handle everything via text and email. It’s awful. By the time they reach out to contact me, it’s while I’m at work and I don’t have my son‘s phone with me etc. For $50 a month per Phone. I expect better service and better performance. I definitely will be looking into alternatives. Really disappointed because I really was hoping Bark worked. On paper, they really seemed like the best option for us.

I cancelled my account October 2023 I cancelled my account October 2023. In December I was charged for a year (106.00) after canceling my account. I disputed with my credit card. I called and sent many emails. No one can help me. I am going to file a complaint with the Better Business Bureau.

Terrible Time The phone never worked the way advertised, couldn’t get anyone to fix it for months. Returned it and was still charged $125 and $59 repair fee. The phone that I sent back was in good condition, there was nothing wrong with it. The pictures they sent looked like the phone had been sanded with sandpaper. We did not do that. I didn’t realize I was leasing a phone. It was advertised as “free” when I signed up. It took over a mo for them to agree to refund my $125 but they are keeping the $59. What’s odd to me is they charged my acct $59 on 7/14 so they did receive the phone so why am I having to beg for a refund a mo later on a charge that should never have happened in the first place? This company is highly questionable.

Bark Parental Control App review Bark Parental Control App review Bark DOES NOT work consistently with Apple products. It seemed that time that Apple had an update, Bark stopped working and we’d have to spend HOURS on email (you can’t call Bark - you have to set up an appointment to talk - days in advance!) and also with Apple. Don’t ever give your credit card to Bark. They renewed our subscription, even though we continued to have problems with it working. We asked for a refund within 3 weeks but they somehow talked us into trying to get it to work again. It temporarily (never went for more than a few weeks with all devices backing up to it,) so we asked to cancel a few months later. They refused stating that their terms if service are to offer NO REFUNDS. If you have $99 to burn and hours and hours of time to devote throughout the year to getting Bark to work again, then go for it. If not, find another monitoring software!

They don’t care about anything…. -