They don’t care about anything…. -

I purchased and installed Bark parental… I purchased and installed Bark parental controls for my pre-teen and have had nothing but issues with it. Half the time the app fails to monitor and report in with zero tampering by my child. Their iOS monitoring is a joke as it requires the computer monitoring the device to be connected to the same wireless network for any of the features to work. Children can too easily circumvent monitoring by making minor changes to phone settings outside of Bark. I canceled my annual subscription after only 3 months and they said the service wouldn't re-bill on the 1 year anniversary, but made ZERO offers to give a prorated refund. This app and it's company are a waste of time and money and do NOT keep my child any safer than leaving the phone wide open. It gives the parents a FALSE sense of security at best. If you truly want to keep your children safe, DO NOT PURCHASE THIS SERVICE

This phone sucked and my child hated… This phone sucked and my child hated it. He used it for maybe a few weeks and then I asked if he wanted me to return it and he said yes. It was literally is perfect condition and always has its case on it. I get sent photos of it all scratched up front and back the funny part is the imei is on the back of the phone where they showed the photos.. not smart because that wasn't the imei of my phone. I demanded a refund, I doubt I get one. But I want others to know not to bother with this bs or their bs "customer service"

Terrible Time The phone never worked the way advertised, couldn’t get anyone to fix it for months. Returned it and was still charged $125 and $59 repair fee. The phone that I sent back was in good condition, there was nothing wrong with it. The pictures they sent looked like the phone had been sanded with sandpaper. We did not do that. I didn’t realize I was leasing a phone. It was advertised as “free” when I signed up. It took over a mo for them to agree to refund my $125 but they are keeping the $59. What’s odd to me is they charged my acct $59 on 7/14 so they did receive the phone so why am I having to beg for a refund a mo later on a charge that should never have happened in the first place? This company is highly questionable.

I cancelled my account October 2023 I cancelled my account October 2023. In December I was charged for a year (106.00) after canceling my account. I disputed with my credit card. I called and sent many emails. No one can help me. I am going to file a complaint with the Better Business Bureau.