This is a very dishonest company This is a very dishonest company. I did not know they still owned the phone. And then when the location feature wasn’t working they wouldn’t help, just kept passing the buck saying it was Google that we needed to contact. I could not even get an actual person at a Google to help me, it’s computer generated stuff that was I credibly unhelpful. When I told Bark I either needed the location feature to work or else I needed to disconnect the phone they insisted location isn’t really very important. Sorry, but they don’t get to decide for me what is & isn’t important. When I tried to ask for help in their Facebook group they blocked me. When I demanded that they turn off the phone they turned it off, but refuses to return the unused portion for the month. We hadn’t even used it for one week yet they kept the amount paid for the whole month. And then we had to return the phone (because apparently they still own it even though they don’t tell you that anywhere until you terminate service) & even though we hadn’t even used the phone they looked & said the screen was scratched & they charged us $59 for that lie. The whole thing is such a scam & they are so dishonest & sleazy. DO NOT DO BUSINESS WITH THIS COMPANY.

Inane AI emails IS NOT CUSTOMER SERVICE! Purchased Bark Home because I was told they would help me troubleshoot it if I had any issues installing with my router. It turned out that customer service meant AI emails and no real person to ever help. It was exasperating. And I finally got another anonymous email with the Return address for the Home unit and another that said they canceled my account, even though I did not ask to cancel my account. No apology, no "can we make it right?" Very disappointing. I was planning to do the phone app as well, but definitely won't be doing that!

Impossible to Cancel - Misleading Billing Practices I purchased a device with Bark parental control software pre-installed, but soon realized the extremely intrusive monitoring was not suitable for my needs as an adult user with Autism. When I attempted to cancel service through their website and app, I encountered constant runaround and deception from Bark representatives. No matter how many times I clicked "cancel account", Bark would claim there was a "technical issue" preventing cancellation and that I needed to contact support for help. When contacting support via email and phone, I was given circular explanations that made no sense and seemed intentionally confusing. Even after explicitly stating I wished to cancel service multiple times, Bark continued to bill my credit card monthly fees. When I disputed the charges, they tried claiming the recurring payments were somehow not under their control despite being the service provider. I filed complaints with the Better Business Bureau detailing Bark's misleading cancellation practices and inability to process a standard request to stop services. Other online reviews show I am one of many dealing with similar deceit from Bark when trying to end the account relationship. Unless major changes are made to simplify and properly respect cancellation requests from users, I cannot recommend Bark's parental control software due to their unethical business operations focused on stringing customers along rather than honoring basic consumer rights. Proceed with extreme caution or select an alternative provider.

This phone sucked and my child hated… This phone sucked and my child hated it. He used it for maybe a few weeks and then I asked if he wanted me to return it and he said yes. It was literally is perfect condition and always has its case on it. I get sent photos of it all scratched up front and back the funny part is the imei is on the back of the phone where they showed the photos.. not smart because that wasn't the imei of my phone. I demanded a refund, I doubt I get one. But I want others to know not to bother with this bs or their bs "customer service"

Bark Parental Control App review Bark Parental Control App review Bark DOES NOT work consistently with Apple products. It seemed that time that Apple had an update, Bark stopped working and we’d have to spend HOURS on email (you can’t call Bark - you have to set up an appointment to talk - days in advance!) and also with Apple. Don’t ever give your credit card to Bark. They renewed our subscription, even though we continued to have problems with it working. We asked for a refund within 3 weeks but they somehow talked us into trying to get it to work again. It temporarily (never went for more than a few weeks with all devices backing up to it,) so we asked to cancel a few months later. They refused stating that their terms if service are to offer NO REFUNDS. If you have $99 to burn and hours and hours of time to devote throughout the year to getting Bark to work again, then go for it. If not, find another monitoring software!