I've been an app customer since 2016 I've been an app customer since 2016. Wonderful, responsive, helpful company. I recently purchased the Bark Phone and it truly is the best first phone for kids. It was hard to not go with an old Apple phone, but I chose safety and I don't regret it.

Terrible Time The phone never worked the way advertised, couldn’t get anyone to fix it for months. Returned it and was still charged $125 and $59 repair fee. The phone that I sent back was in good condition, there was nothing wrong with it. The pictures they sent looked like the phone had been sanded with sandpaper. We did not do that. I didn’t realize I was leasing a phone. It was advertised as “free” when I signed up. It took over a mo for them to agree to refund my $125 but they are keeping the $59. What’s odd to me is they charged my acct $59 on 7/14 so they did receive the phone so why am I having to beg for a refund a mo later on a charge that should never have happened in the first place? This company is highly questionable.

Impossible to Cancel - Misleading Billing Practices I purchased a device with Bark parental control software pre-installed, but soon realized the extremely intrusive monitoring was not suitable for my needs as an adult user with Autism. When I attempted to cancel service through their website and app, I encountered constant runaround and deception from Bark representatives. No matter how many times I clicked "cancel account", Bark would claim there was a "technical issue" preventing cancellation and that I needed to contact support for help. When contacting support via email and phone, I was given circular explanations that made no sense and seemed intentionally confusing. Even after explicitly stating I wished to cancel service multiple times, Bark continued to bill my credit card monthly fees. When I disputed the charges, they tried claiming the recurring payments were somehow not under their control despite being the service provider. I filed complaints with the Better Business Bureau detailing Bark's misleading cancellation practices and inability to process a standard request to stop services. Other online reviews show I am one of many dealing with similar deceit from Bark when trying to end the account relationship. Unless major changes are made to simplify and properly respect cancellation requests from users, I cannot recommend Bark's parental control software due to their unethical business operations focused on stringing customers along rather than honoring basic consumer rights. Proceed with extreme caution or select an alternative provider.

I cancelled my account October 2023 I cancelled my account October 2023. In December I was charged for a year (106.00) after canceling my account. I disputed with my credit card. I called and sent many emails. No one can help me. I am going to file a complaint with the Better Business Bureau.

Spyware stole my kids data -