This phone sucked and my child hated… This phone sucked and my child hated it. He used it for maybe a few weeks and then I asked if he wanted me to return it and he said yes. It was literally is perfect condition and always has its case on it. I get sent photos of it all scratched up front and back the funny part is the imei is on the back of the phone where they showed the photos.. not smart because that wasn't the imei of my phone. I demanded a refund, I doubt I get one. But I want others to know not to bother with this bs or their bs "customer service"

I cancelled my account October 2023 I cancelled my account October 2023. In December I was charged for a year (106.00) after canceling my account. I disputed with my credit card. I called and sent many emails. No one can help me. I am going to file a complaint with the Better Business Bureau.

Purchased the Bark phone with app Purchased the Bark phone with app. Got it yesterday and after spending 5 hours attempting to set it up and get her apps working I give up. Something like this should not be so complex for an adult with the full access to the app. There is no way to call anyone to walk through the steps and all the answers online refer to mostly just the app not the actual phone. Its ridiculous. It conflicts with google mail for kids to set up a phone as well. Day 2 and im sending it back I already wasted way too much time and energy on figuring this out.

Terrible Time The phone never worked the way advertised, couldn’t get anyone to fix it for months. Returned it and was still charged $125 and $59 repair fee. The phone that I sent back was in good condition, there was nothing wrong with it. The pictures they sent looked like the phone had been sanded with sandpaper. We did not do that. I didn’t realize I was leasing a phone. It was advertised as “free” when I signed up. It took over a mo for them to agree to refund my $125 but they are keeping the $59. What’s odd to me is they charged my acct $59 on 7/14 so they did receive the phone so why am I having to beg for a refund a mo later on a charge that should never have happened in the first place? This company is highly questionable.

This is a very dishonest company This is a very dishonest company. I did not know they still owned the phone. And then when the location feature wasn’t working they wouldn’t help, just kept passing the buck saying it was Google that we needed to contact. I could not even get an actual person at a Google to help me, it’s computer generated stuff that was I credibly unhelpful. When I told Bark I either needed the location feature to work or else I needed to disconnect the phone they insisted location isn’t really very important. Sorry, but they don’t get to decide for me what is & isn’t important. When I tried to ask for help in their Facebook group they blocked me. When I demanded that they turn off the phone they turned it off, but refuses to return the unused portion for the month. We hadn’t even used it for one week yet they kept the amount paid for the whole month. And then we had to return the phone (because apparently they still own it even though they don’t tell you that anywhere until you terminate service) & even though we hadn’t even used the phone they looked & said the screen was scratched & they charged us $59 for that lie. The whole thing is such a scam & they are so dishonest & sleazy. DO NOT DO BUSINESS WITH THIS COMPANY.