Company Throttles your Connection... Company Throttles your Connection if you're 2 DAYS behind payment...Ridiculous! Hmmm...I wonder why net neutrality was revoked...

Scammers and Liars Charging more than double for internet than what we were quoted. When we moved, Spectrum said we could keep the same rate for better speeds than our previous home as a "thank you for being a loyal customer". Then we only receive half the speed we were told we'd get. Customer service then tells us we are being charged double the rate we were told because that's the minimum for the internet service we are receiving. Liars, cheaters, and they don't care.

It is a horrible service It is a horrible service. I purchased their internet package on 9/23/21 only but for some reason they added tv cable plan to my package and charged me 127.57 usd for my first billing. I called them more than 8 times after my internet was installed to remove the tv cable out of my package . Some billing representatives told me that they fixed it but then my statement remains the same. I called them back, and one of the billing representatives told me that I had to pay the whole amount even it is not my fault. I still continue to call them to appeal my status but I am not sure if they can solve it and if not I will cancel their plan. I have a very bad experience with them and it wastes my time for such a simple issue!

Price gouging Price gouging. For years, I've been over-paying them for internet service. It that archaic practice of offering a low rate to get new customers and then gouging them when the contract is up. Had to suck it up for years but recently T-Mobile offered home internet in my area so I dropped spectrum. told them all about it but spectrum didn't care.

Spectrum - outstandingly bad service provider Spectrum truly has the worst customer service I've ever experienced. It doesn't matter if its a store, or online, its always the same. Todays fun event - Spectrum contacts me saying it needs to perform essential maintenance on my system, I make an appointment - today and am given a window 11-12. And - surprise, they guy doesn't show. On their online tracker is shows he's at my house, but he's not. I call the helpline - they tell me here's here. I assure them he's not. They tell me they will find out what's happening and call my back within 90minutes. Two hours later not having had a callback (surprise!) I call again to be told the technician rang the doorbell but there was no answer. He didn't I can see outside my front door. He was never there. So I contact a supervisor on the chat - here's the transcript (Because I screen grabbed it) Spectrum: I see the work was completed, and the service is working now, so is there another issue we can address for you? Me: Then why did I need to be home? no response. Me: Why did not one tell me that? - and why does your tech say he rang the doorbell and noone was home? Spectrum: did the email say you need to be home? Me: (copy and paste from email) 'During your appointment someone at least 18 from your household must be present during your visit and ensure the technician will have access to designated work areas" Me: that is what is says. someone MUST BE PRESENT. Silence Me: Are you still there? Spectrum: Well it looks like everything is completed here and the tech didn't need to come into your house for this visit. So I took time off work and waited for someone who never needed to be in the house? why even tell me to make an appointment? why not just send the tech to do what he needed to do. Thing is just the latest in a string of 'dont care, not interested' events with these people. Honestly if I had another choice, I would with in a heartbeat.. if you DO have another choice... please, please take it. Do not do business with these clowns - they are awful.