Scammers and Liars Charging more than double for internet than what we were quoted. When we moved, Spectrum said we could keep the same rate for better speeds than our previous home as a "thank you for being a loyal customer". Then we only receive half the speed we were told we'd get. Customer service then tells us we are being charged double the rate we were told because that's the minimum for the internet service we are receiving. Liars, cheaters, and they don't care.

Company Throttles your Connection... Company Throttles your Connection if you're 2 DAYS behind payment...Ridiculous! Hmmm...I wonder why net neutrality was revoked...

Spectrum - outstandingly bad service provider Spectrum truly has the worst customer service I've ever experienced. It doesn't matter if its a store, or online, its always the same. Todays fun event - Spectrum contacts me saying it needs to perform essential maintenance on my system, I make an appointment - today and am given a window 11-12. And - surprise, they guy doesn't show. On their online tracker is shows he's at my house, but he's not. I call the helpline - they tell me here's here. I assure them he's not. They tell me they will find out what's happening and call my back within 90minutes. Two hours later not having had a callback (surprise!) I call again to be told the technician rang the doorbell but there was no answer. He didn't I can see outside my front door. He was never there. So I contact a supervisor on the chat - here's the transcript (Because I screen grabbed it) Spectrum: I see the work was completed, and the service is working now, so is there another issue we can address for you? Me: Then why did I need to be home? no response. Me: Why did not one tell me that? - and why does your tech say he rang the doorbell and noone was home? Spectrum: did the email say you need to be home? Me: (copy and paste from email) 'During your appointment someone at least 18 from your household must be present during your visit and ensure the technician will have access to designated work areas" Me: that is what is says. someone MUST BE PRESENT. Silence Me: Are you still there? Spectrum: Well it looks like everything is completed here and the tech didn't need to come into your house for this visit. So I took time off work and waited for someone who never needed to be in the house? why even tell me to make an appointment? why not just send the tech to do what he needed to do. Thing is just the latest in a string of 'dont care, not interested' events with these people. Honestly if I had another choice, I would with in a heartbeat.. if you DO have another choice... please, please take it. Do not do business with these clowns - they are awful.

So Glad I have an alternative now we’re… So Glad I have an alternative now we’re charging $90 a month when I told them o was leaving they offered $24 so ripped me off for years. Now want to charge me $367 for not returns equipment when I only had 2 items as others were replaced years ago. Beware I would never do business with them again!

Spectrum RELIABLE CRAP services! Its to bad I have to give Spectrum 1 Star as it actually deserves a -10 Stars! Spectrum Internet says its all SO RELIABLE internet... Im actually surprised that no one has tried putting a lawsuit on Spectrum because of its ULTRA RELIABLE (I should say NON-RELIABLE) services thats falsely advertises! I can say a couple of years ago we ditched Spectrum Internet because we was always having CONSTANT issues with it, the modem wouldnt connect, and we'd even have to have techs come to the house on a semi-regular intervals just to fix it!! That sounds SO RELIABLE RIGHT Spectrum!! Thats SO RELIABLE services especially when you have to have a tech to your house every other month, when you do absolutely nothing to the wires or the service since the last tech was there!! Thats really ULTRA RELIABLE isnt it Spectrum!! Heres a good suggestion for everyone!! VERIZON FIOS IS THE ANSWER!!!! I changed to FIOS 2 years ago guess how many times I have had problems with the service HOW ABOUT ZERO!! No disconnects, no interuptions, no problems, no monthly techs to come look at it every couple months NONE of the issues that Spectrum has!! But everyone having problems PLEASE if you have Verizon FIOS in your location GO WITH IT, YOU WONT REGRET IT, I promise that!! It was the BEST service change I have ever done! Id be willing to pay 10 times more for FIOS than Spectrum why BECAUSE ITS RELIABLE! Unlike Spectrum!!