Great Product. Bad customer service experience. Great product however the customer service experience was pretty avg. K.B.'s review here was also accurate. You get charged after cancelling (The cancelling system was malfunctioning) and I like to use it monthly at a time at various times of the year. They put a block on my credit card because they said I was abusing the refund system when their monthly cancellation system was not working. Very frustrating experience. I'm a loyal paying customer but that's how they treated me...

Great product, awful support Great product, has nuance that makes it more advantageous than other tools, but as others have stated the customer service is abysmal, there are periods of time when the systems do not work and no restitution is ever made nor apologies given for half days without service. They rely on community members for help/support and therefore you're at the mercy of random weirdos with inflated egos who have no authority or power through midjourney to actually solve issues.

Midjourney V6 Is the Best! The quality of the images generated is very high with the introduction of version 6! Although, too many prompts are banned, even if it is meant tastefully! Midjourney also needs to introduce character consistency for it to take a huge leap ahead of its competitors! Overall, the team has actively been working on presenting bringing new useful updates for its users! Keep it up!

Worst "customer service" I've ever… Worst "customer service" I've ever experienced. Been a paid member since the beginning of 2023, and randomly received a notification the other day that my account was banned. No warning, no explanation. I was completely blocked from discord so I couldn't ask support for help. Tried emailing billing but they were useless. Posted a question on reddit and it was deleted. I'm paid through July and apparently they think they'll just steal the rest of my subscription? What a joke.

App doesn't work and customer service is money oriented This is the worst company I have ever had to deal with. The AI isn't generating and it is full of bugs, I reached out to the customer service, but they blamed me for paying 1 year they said it is not my fault. I reached out to BBB but the cheap midjourney told them we know we have bugs and we mentioned that on terms and conditions so no money refund. Never put your money with those people and be careful of hiring them or working with them or buying anything with them. They have "Money First Policy" they would never care about your rights or anything.