Great Product. Bad customer service experience. Great product however the customer service experience was pretty avg. K.B.'s review here was also accurate. You get charged after cancelling (The cancelling system was malfunctioning) and I like to use it monthly at a time at various times of the year. They put a block on my credit card because they said I was abusing the refund system when their monthly cancellation system was not working. Very frustrating experience. I'm a loyal paying customer but that's how they treated me...

Disappointing Experience with Midjourney: A Chaotic Subscription Journey" I subscribed to a plan with Midjourney through Distord. I was never able to use it, despite being an experienced user of many services. This one really threw me off. Its introduction and usage are simply chaotic or too unique. Additionally, there were issues with the subscription, and nothing went as expected. It was difficult to reach out to them, and when I finally did, instead of understanding that I was seeking help, they thought I wanted to cancel, adding another mistake to the list. I paid $20 for trouble, but I'm relieved to no longer be a part of it. It's a shame, as it seemed so fantastic.

I got a confirmation email for my refund! I rated Midjourney 1 star on 26th July and sent the billing support team an email in which I mentioned "Trustpilot" as they suggested. A few hours later, they confirmed that my refund had been processed. I know that many users are struggling with the billing system of Midjourney. Honestly, I hope you guys can get the refund that you are expecting. Midjourney is still growing, therefore, please be patient and remind them regularly if needed when you haven't got any answer.

Attention! Scammers. I generated dozens of images daily. And got banned. Allegedly, I broke the rules. I paid for the tariff that you have allowed. There are no restrictions on the number of image generations. What is the problem? If you can't provide your users with what you promise, why don't you provide access to the API? So write specifically that 10-20-50 images can be generated per day. But this is not the case. You have a good product, but this attitude towards users is unacceptable! Moreover, after the BAN, you continue to debit money from the card. Does the owner of the company know about such a low rating?

Worse support in a long time Just subscribed. As I had to change my Discord account name after verifying, I cannot access the Midjourney room anymore and create any prompt. No support in any of the room, no chat support on their website. They say support can get back to you by email only in up to three days. What a disgrace of a company. Have not seen such a bad service in a long time