I got a confirmation email for my refund! I rated Midjourney 1 star on 26th July and sent the billing support team an email in which I mentioned "Trustpilot" as they suggested. A few hours later, they confirmed that my refund had been processed. I know that many users are struggling with the billing system of Midjourney. Honestly, I hope you guys can get the refund that you are expecting. Midjourney is still growing, therefore, please be patient and remind them regularly if needed when you haven't got any answer.

Great product, awful support Great product, has nuance that makes it more advantageous than other tools, but as others have stated the customer service is abysmal, there are periods of time when the systems do not work and no restitution is ever made nor apologies given for half days without service. They rely on community members for help/support and therefore you're at the mercy of random weirdos with inflated egos who have no authority or power through midjourney to actually solve issues.

Worst "customer service" I've ever… Worst "customer service" I've ever experienced. Been a paid member since the beginning of 2023, and randomly received a notification the other day that my account was banned. No warning, no explanation. I was completely blocked from discord so I couldn't ask support for help. Tried emailing billing but they were useless. Posted a question on reddit and it was deleted. I'm paid through July and apparently they think they'll just steal the rest of my subscription? What a joke.

my cheap 5yold RTX card is faster with better results. 15min to wait, in relax mode for a childist prompt! I bough a cheap 5y old rtx card, so now I have any result in 5 minutes, for free and with the way I want, unsubscribed, canceled my account I wont come back. Mj is fine if you wanna have an image of a cat on mars eating popcorns, but there are such no control over the "random imaged" generated. the pan control is ridiculous, is make your image smaller and smaller all the timeevery pan you're using.

Great Product. Bad customer service experience. Great product however the customer service experience was pretty avg. K.B.'s review here was also accurate. You get charged after cancelling (The cancelling system was malfunctioning) and I like to use it monthly at a time at various times of the year. They put a block on my credit card because they said I was abusing the refund system when their monthly cancellation system was not working. Very frustrating experience. I'm a loyal paying customer but that's how they treated me...