Great Product. Bad customer service experience. Great product however the customer service experience was pretty avg. K.B.'s review here was also accurate. You get charged after cancelling (The cancelling system was malfunctioning) and I like to use it monthly at a time at various times of the year. They put a block on my credit card because they said I was abusing the refund system when their monthly cancellation system was not working. Very frustrating experience. I'm a loyal paying customer but that's how they treated me...

Great product, awful support Great product, has nuance that makes it more advantageous than other tools, but as others have stated the customer service is abysmal, there are periods of time when the systems do not work and no restitution is ever made nor apologies given for half days without service. They rely on community members for help/support and therefore you're at the mercy of random weirdos with inflated egos who have no authority or power through midjourney to actually solve issues.

Worse support in a long time Just subscribed. As I had to change my Discord account name after verifying, I cannot access the Midjourney room anymore and create any prompt. No support in any of the room, no chat support on their website. They say support can get back to you by email only in up to three days. What a disgrace of a company. Have not seen such a bad service in a long time

Predatory billing practices Predatory billing practices! Not cool. Cancelled plan charged me anyways. No support whatsoever. Corporate mind numbing response incoming but not a solution. Stay away and use better more established companies that treat their customers right. I would give ZERO stars if possible.

The subscription is debited, but not visible and usable The subscription is debited, but no credits/subscription monies are visible. Support does not respond. There are very good alternatives, which I will now use. Very disappointing for such a hyped company