Misinformation-Won't Fix Issues 1. Thoroughly vetted that Rent Manager staff provided misinformation to be able to set-up their software 2. It took months to fix and delete items one by one due to incorrect data 3. Reports do not accurately report and Rent Manager refuses to fix months after reported 4. Report adds SF for same unit as no script to tell it not to add again or only to take difference in the event an audit revised the SF of a unit 5. Claim after the fact that their software is geared more toward residential, not commercial 6. Wrote a report to list expenses that goes by the date a GL no is set-up vs Ascending/Descending Account of Alphabetical 7. Ask for call back information, yet when they lose the call don't call back 8. If they want to avoid taking a request for a report that the client merely wants the cost and timeline on despite waiting 10 months for the correction, (a) lose call and don't call back (b) hang-up (c) tell you they are placing you on hold only to send you back to the main que (d) next person answers only to hang up 9. Refuse to give you an actual copy of the "ticket" for requested service 10. Have spent over a year cleaning a large number of accounts, having to delete many items one at a time 11. Tell them that their software is glitching and doesn't even warrant any follow-up to them. It concerns me when I have to wait for their program to stop flickering and verify no data loss I have for 18 months tried to work with support, 10 months to fix report issues and the past 2 days trying to get someone in script that would place a ticket, attempt to fix; however, had to call acct mgr...still waiting for pro services...same ol' same ol'

Rent Manager is not recommended Rent Manager is not recommended. It keeps you logging out, someone kicking you out, while working in the evening when no one of my co worker is using it, no one knows my password, but it showing some else is using the account. When I called the customer support, no one even tried to help me. In emergency line, I called couple of time, no one even and answered calling me back.

…I have used Rent Manager for 18 years Hi I have used Rent Manager for around 18 years. I would not use anything else. I think it was fairly new when I started. Since then it has many more features which for my operations, I do not need. I can see where some of the bigger Lessors would need it. It works great for my smaller needs.. In all this time I had one little problem where I could not open a page. I called Rent Manager and they talked me thru how to fix;; took a few minutes and the repair was made. Amazing how people know how to do this. I have told many people about this and my daughter is going to start using. Very easy to operate;; would not be without even if I only had a few tenants

We Love Rent Manager We Love Rent Manager! Our office has been very happy with the ease of use and how much we can customize RM. The set up process was amazing, with a weekly call with a team member. I love that I can work from anywhere. We continue to learn RM and all the products that integrate and are very pleased with them all!

Excellent tool for property managers! Not only all the integrations RM offers (online applications, online payments, App-managed move out inspections, to name a few I personally use) make the process of managing properties easy, but also the customer service offered on real time over the phone, covering all topics (from minor scripting, owner statements and to financial statements -with accounting knowledgeable CS-) make RM an essential tool in managing my properties.