Website crashed after I (a resident)… Website crashed after I (a resident) submitted a payment. Page went blank and the only option was to refresh. I refreshed the page but it did not load the "payment was submitted" page. I checked my account, there was no charge. I needed to make that payment that day, so since it did not produce the payment submitted page due to the website crashing, & nothing was taken from my payment source, I returned back to the website, re entered my account information again, hit submit, & then "payment was submitted" page came up. Now almost 10 days later, I am being charged an NSF fee for a reason no one can explain. Even if the payment did charge my account twice THERE IS MONEY IN THE ACCOUNT TO COVER BOTH PAYMENTS! I am now being threatened to be evicted over something that is not my fault, that is not making sense, & I do not know where to begin to get this resolved!

Poor implementation and training we are… Poor implementation and training we are spending more people in more time trying to get the system used and we ever have in the 20 years doing this job. Is very poor training unable to use everything. 7 months later.

Misinformation-Won't Fix Issues 1. Thoroughly vetted that Rent Manager staff provided misinformation to be able to set-up their software 2. It took months to fix and delete items one by one due to incorrect data 3. Reports do not accurately report and Rent Manager refuses to fix months after reported 4. Report adds SF for same unit as no script to tell it not to add again or only to take difference in the event an audit revised the SF of a unit 5. Claim after the fact that their software is geared more toward residential, not commercial 6. Wrote a report to list expenses that goes by the date a GL no is set-up vs Ascending/Descending Account of Alphabetical 7. Ask for call back information, yet when they lose the call don't call back 8. If they want to avoid taking a request for a report that the client merely wants the cost and timeline on despite waiting 10 months for the correction, (a) lose call and don't call back (b) hang-up (c) tell you they are placing you on hold only to send you back to the main que (d) next person answers only to hang up 9. Refuse to give you an actual copy of the "ticket" for requested service 10. Have spent over a year cleaning a large number of accounts, having to delete many items one at a time 11. Tell them that their software is glitching and doesn't even warrant any follow-up to them. It concerns me when I have to wait for their program to stop flickering and verify no data loss I have for 18 months tried to work with support, 10 months to fix report issues and the past 2 days trying to get someone in script that would place a ticket, attempt to fix; however, had to call acct mgr...still waiting for pro services...same ol' same ol'

Our company has had Rent Manager for 10… Our company has had Rent Manager for 10 + years. We are very pleased with it. It is very easy to work with and if you have any question on how to do something or forgot how you did it before, you can call the phone number that they give you and someone help you. I love it because they can remote access in to your account and show you first hand how to get where you need to be in the system. I highly recommend Rent Manager for all of your business needs. Irene

…I have used Rent Manager for 18 years Hi I have used Rent Manager for around 18 years. I would not use anything else. I think it was fairly new when I started. Since then it has many more features which for my operations, I do not need. I can see where some of the bigger Lessors would need it. It works great for my smaller needs.. In all this time I had one little problem where I could not open a page. I called Rent Manager and they talked me thru how to fix;; took a few minutes and the repair was made. Amazing how people know how to do this. I have told many people about this and my daughter is going to start using. Very easy to operate;; would not be without even if I only had a few tenants