TOTAL RIP OFF Their so called 'Live Support' were NEVER online. They said i would have received the code in 2-48 hours. Its now been week 3 with no response whatsoever to the numerous emails I've sent them or not even just to let me know the status of my unlock code. I wish i had done my research on them before i sent them my money. But i have reported them to a website who deals specially with these kind of things and they have let me know that I am one of literally many with complaints about them,and said that a few persons are taking legal action against them...that made me smile. I really do hope whoever is suing them gets those people for all they are worth and leaves them in debt like im sure they have done to others when taking their money and giving them nothing. Their customer support is awful. I gave them one star,but only because i had to,a one star rating is waaaaaaaaaay too high for those guys.

Extremely helpful. This was clearly the right choice for unlocking my blackberry. Within 5 minutes of sending an email, I had a response! I was walked through the steps to unlock my phone, as they were made very clear, and easy to follow. I received my code within 10 minutes. Great customer support.

TOTAL RIP OFF I PAID THIS SITE FOR UNLOCK CODE AND STILL HAVE NOT RECEIVED ANYTHING (ITS BEEN ALMOST 2 WEEKS) I HAVE SENT MANY E-MAILS ASKING FOR A REFUND WITH NO REPLY. NOW HAVING TO FILE COMPLAINT WITH THE CREDIT CARD COMP....DONT WAST YOUR TIME ON THIS SCAM!!!!

13 days no response, no reply to email and voicemail box "not taking calls" Requested an unlock code that had a 2-6 day turn around time, on the 8th business day sent a polite email requesting status, no reply. Two days later sent another email, still no reply. Called their # on my credit card statement, received "The subscriber is not taking calls at this time". Filed a dispute with my credit card company and IA Better Business Bureau. They no longer accept Paypal so that tells me that Paypal cancelled their account.

WTF?!?! give me my code or my money back It has now been 9 days and no code yet...send 3 emails and no replys.....used their service last year and had no problems...looks like things have changed dramatically. if you cant provide the code (especially after tripling the anticipated wait time)...refund the money..its simple