Extremely helpful. This was clearly the right choice for unlocking my blackberry. Within 5 minutes of sending an email, I had a response! I was walked through the steps to unlock my phone, as they were made very clear, and easy to follow. I received my code within 10 minutes. Great customer support.

Terrible Service Long wait time on unlock code After paying didn't hear from them for days until i threatened to report them then they continued to ask me for the same information which i guess they dont keep on file from their system only to tell me that there isn't a code available. The customer service? there is none they guy literally laughed at me when i demanded i get my money back. All in all dont trust them, the "Live Support" is 99% of the time offline i'm sure there is a better service out there.

WTF?!?! give me my code or my money back It has now been 9 days and no code yet...send 3 emails and no replys.....used their service last year and had no problems...looks like things have changed dramatically. if you cant provide the code (especially after tripling the anticipated wait time)...refund the money..its simple

I should've reviewed first I purchased a code last night and haven't gotten anything yet. I was a bit suspicious as why they didn't have a PayPal account, now I see why. I'll be waiting to see if they respond my e-mail or send me the right code. As I can see from their answers towards the reviewers they don't have the minimal customer service attitude, they seem very rude. I will be back to review them again once I have received my code.

13 days no response, no reply to email and voicemail box "not taking calls" Requested an unlock code that had a 2-6 day turn around time, on the 8th business day sent a polite email requesting status, no reply. Two days later sent another email, still no reply. Called their # on my credit card statement, received "The subscriber is not taking calls at this time". Filed a dispute with my credit card company and IA Better Business Bureau. They no longer accept Paypal so that tells me that Paypal cancelled their account.