More than two months down time More than two months down time. Cannot update ticket because they block updates. Only responses are AI. Last response 12/31/2023. Today I find that the server that hosts my service is actually up enough to host web-mail login pages and a default page related to "Control Panel" and suggesting to contact the webmaster at the server (lax2z017). This is an aggregious violation of their SLA. When I login to my Virmach account, I can click the open cpanel link, and it times out with a message to contact support, but if I do make multiple support tickets they close ALL of them (based on past experience, and I can prove this via my account message history). They say they provide refunds for down time, but I have no idea how to do this because it seems to be via the ticket system and numerous attempts at using the system seem to make it VERY difficult or impossible to actually learn how to contact a human. Now I also just found out that someone else has control of where the NS records for my domain point! The name server DNS records have been changed to cloudflare servers, and because I do not have access to the control panel, I cannot access DNS settings, and they now point to some gambling web site. ICANN shows I still own the domain because it still lists the date I bought the domain, but with NS settings wrong I cannot use it.

It was good, but no longer now I started using VirMach since 2017, I got a very cheap server and used it for my blog. It was good at that time, and I even got some credits back due to a network incident. My server was upgraded to KVM for free and the renew price remained the same. However, things started to change in 2022, VirMach started to expand their services to Japan location, and the price was very cheap. That was too cheap, like almost impossible. Too many people bought their services, but they couldn't delivery as promised. Then there were many people complaining, flooding tickets into their system. Now they are still running, servers are usable, but almost no support. Requests for IPv6 were left unprocessed for more than a year. People should avoid buying their services now.

Domain and web host inaccessible for four (4) months My domain / web host / e-mail server has been inaccessible for four (4) months with no human response to support tickets.

Hice parte de su programa de afiliados Hice parte de su programa de afiliados, gane algo de dinero con las comisiones, pues lleve a varios clientes recurrentes (mas de 60 usd) pero jamas pagaron mis comisiones, llevo 2 años intentanto retirar ese dinero, pero no, se lo robaron, son pesimos en servicio a cliente y son ladrones, literalmente son ladrones I was part of their affiliate program, I made some money with commissions, because I had several recurring clients (more than 60 USD) but they never paid my commissions, I have been trying to withdraw that money for 2 years, but no, they stole it, they are terrible at customer service and they are thieves, they are literally thieves

Almost 3 months Almost 3 months, my vps has been offline. Several times, I requested them to transfer to another node without files! They refused. They wanted $15 for transferring after 24 hours of creating ticket. I did not pay. I told them to cancel vps and refund my money. They refused. Even though they will not provide any refund for these 3 months.