Almost 3 months Almost 3 months, my vps has been offline. Several times, I requested them to transfer to another node without files! They refused. They wanted $15 for transferring after 24 hours of creating ticket. I did not pay. I told them to cancel vps and refund my money. They refused. Even though they will not provide any refund for these 3 months.

VPS had a long outage for 2+ months VPS had a long outage for 2+ months, fixed two weeks ago, and outage again today. Also bought a shared hosting plan, 7 days and still in pending status. Tickets NEVER work too. No one responds, only AI bots, providing useless answers.

Nightmare to contact the Technical Support It is very difficult to contact their technical support. After putting a ticket, you may have to wait days and days. Also, as many company do today, they have AI. You can chat with their AI that will not solve your problem. No phone number. No email address.

Total disregard to service. They initiated some internal migration without even informing the customers. Now my remote desktop is unavailable for last two days. They are not replying to tickets, and the status of migration is showing "will be completed soon" for last two days. This is unacceptable by today's service standards. I will definitely not be renewing. (Edit) One week and counting - still unavailable. Horrible.

Still using them Still using them, but they were waaaay better before, until 2020. Over the past years, support became terrible, new servers don't work but you don't get money back and reinstall via support takes days or even weeks!