Never got what I paid for and no refund! (Stole my money) I asked for a refund because I never received the product I paid for but they close the ticket without answer and marked it has resolved! Look at reviews, before buying from Virmach! To be honest I think that the compagy will be out of business soon because every single reviews are from people who got their money stolen. It's impossible to stay in business with the way they act.

Still using them Still using them, but they were waaaay better before, until 2020. Over the past years, support became terrible, new servers don't work but you don't get money back and reinstall via support takes days or even weeks!

Possible scam! I bought a cheap service from them and paid the money. The service status is "pending" for days. I sent them tickets, but it seems that no one is there to answer. I suspect that this is a scam and there's no service, no staff on the other side.

Total disregard to service. They initiated some internal migration without even informing the customers. Now my remote desktop is unavailable for last two days. They are not replying to tickets, and the status of migration is showing "will be completed soon" for last two days. This is unacceptable by today's service standards. I will definitely not be renewing. (Edit) One week and counting - still unavailable. Horrible.

More than two months down time More than two months down time. Cannot update ticket because they block updates. Only responses are AI. Last response 12/31/2023. Today I find that the server that hosts my service is actually up enough to host web-mail login pages and a default page related to "Control Panel" and suggesting to contact the webmaster at the server (lax2z017). This is an aggregious violation of their SLA. When I login to my Virmach account, I can click the open cpanel link, and it times out with a message to contact support, but if I do make multiple support tickets they close ALL of them (based on past experience, and I can prove this via my account message history). They say they provide refunds for down time, but I have no idea how to do this because it seems to be via the ticket system and numerous attempts at using the system seem to make it VERY difficult or impossible to actually learn how to contact a human. Now I also just found out that someone else has control of where the NS records for my domain point! The name server DNS records have been changed to cloudflare servers, and because I do not have access to the control panel, I cannot access DNS settings, and they now point to some gambling web site. ICANN shows I still own the domain because it still lists the date I bought the domain, but with NS settings wrong I cannot use it.