All my dealings with them were pleasant… All my dealings with them were pleasant and straightforward. The spa shipped much faster than anticipated and will arrive much sooner. They have sent instructions on how to receive the spa and make sure it isn't damaged. It really seems they are watching out for my best interest. Love it!

Slow and useless It's now been 10 days since I ordered my chemicals, nothing, notta, zilch. No follow up, no estimate shipping date, no nothing. This will be last time I order with this company. And I dont want to hear anything about the corona virus, takes 30 seconds to send email, or 2 minutes to update website saying we suck, we dont understand customer service and we really dont care what you as the customer think.

Hot tub great, shipping experience not exactly... Ordering and shipping response from Clearwater was great. Really like the hot tub. Delivery service was not as advertised, issues there. We were supposed to be contacted by shipper (Estes) and set up a delivery time/day. Estes notified us on a Friday that hot tub was out for delivery without giving us notice or setting up appointment. We had not planned for this so had made other plans for that day. Had to scramble to get delivery stopped. Following Monday arranged with Estes to have HT delivered following Tuesday between 9-3pm. Tuesday no delivery and no contact from Estes. Called late in afternoon and Estes had no clue what happened. Online tracking was not accurate or helpful. I setup to have Hot tub delivered next day, driver was very helpful.

Smooth process, nice people After a scam experience with an online retailer I found Clearwater. I was skeptical and called a few different times with questions. They had the spa we wanted in a nearby warehouse and it was delivered to our driveway in about a week. Great service!

Enjoy my tub twice a day. Enjoy my tub twice a day, every day. Very comfortable and deep enough for a 6'-2" person. Effortless set up and relatively quick initial heat up time. Acoustom to jets being a little larger in diameter and with more punch in my previous therapy tub, but acceptable. As a severe diabetic, who has very sensative skin, the slip resistant, rough surface has to be navigated with caution. Can rub the contact points, (elbows, tailbone area) raw if moving around with contact to surface. So far so good, absolutely no issues.