Awful delivery system Communication is decent, but their freight system is absolutely awful. They’ve rescheduled our delivery three times. I had to make sure someone was home every day they guaranteed it would be here. All three days were wasted waiting for our spa to arrive, that STILL has not arrived. I’ve reached out to the freight company and to Clearwater and they have not been helpful at all. I just hope the spa is better than their delivery system.

Smooth process, nice people After a scam experience with an online retailer I found Clearwater. I was skeptical and called a few different times with questions. They had the spa we wanted in a nearby warehouse and it was delivered to our driveway in about a week. Great service!

Great customer service, speed We love our spa! What a great update for our patio. But the best part of Clearwater was their service and speed. We decided to purchase a Jacuzzi spa in May with the hopes of having it for the summer. Everywhere we looked the delivery would have been mid to late summer, but Clearwater said it would just be a couple of weeks. It actually came earlier than they said!

Over 3 months no tub ... I understand theres a pandemic Wish i had read these reviews before purchasing Its been over 3 months since the order was placed The phone # they give is a recording Theres no one to talk too Cant find an email address Peoplelikeclearwater?? Who are these people? Not this person Come on PLC you can do better ... Better communication with your customers is key

All my dealings with them were pleasant… All my dealings with them were pleasant and straightforward. The spa shipped much faster than anticipated and will arrive much sooner. They have sent instructions on how to receive the spa and make sure it isn't damaged. It really seems they are watching out for my best interest. Love it!