So far so good So far so good. Clearwater got the spa to me more quickly than I expected (within a couple weeks; other sites had a 3-4 month wait). Communication from delivery was not what I expected (10 minutes prior) but I raced home from an errand just in time. The spa seems to be working very well, despite frigid temperatures. I just love it!

Called from Oregon … Called from Oregon early this morning. Employee Amy answered the phone with a happy pleasant greeting…I already knew what products I wanted to order, and she was right in top of it, answering any of my multiple questions, and giving me shipping information and added suggestions. I was very pleased to call my order in on the phone instead of using the internet…Amy gets all my 5 stars!!

I received a hot tub cover damaged with… I received a hot tub cover damaged with a cut on it at delivery. We could see the damage through the box. I did not accept the delivery and reached back to clear water. They stated they did not have any record and could not do anything about it. I never received the hot tub cover, or a refund. Just request after request until time elapsed.

ZERO communication, terrible service, AVOID! Order placed April 22 and payment was taken at that time. ZERO communication from clearwater regarding the order or shipping. Multiple emails sat un-responded to. Several phone calls ignored. Sat on hold for 45 minutes and was told I would get a call back... still waiting. Horrible service, misleading advertising about shipping. AVOID!!!! Hopefully they will ship the order ASAP, as expedited as possible and I will not have to cancel the order and dispute the already charged money.

Aqua rest 600 spa Great customer service, received order ahead of schedule.update, delivery was curb side, me and two helpers put the tub on a 600lb. rated garden cart to move it across grass to yard, the cart needs inflatable tires for non paved surfaces. once on concrete I could move it myself. I've been using the aqua rest 600 for 2 weeks now, easy setup, fits 4 comfortable, very quiet, I would highly recommend it, Clearwater had the best price, comparable tubs on long island were practically double in price. For a good quality plug and play call Clearwater spa and order this tub.