Called from Oregon … Called from Oregon early this morning. Employee Amy answered the phone with a happy pleasant greeting…I already knew what products I wanted to order, and she was right in top of it, answering any of my multiple questions, and giving me shipping information and added suggestions. I was very pleased to call my order in on the phone instead of using the internet…Amy gets all my 5 stars!!

Still hopeful for a good outcome The hot tub delivery company used was less than perfect, but we have gotten it hooked up. As of day 4, it still had not reached the 100 degree standard temp but it has been below freezing most of the week here. I am concerned that when we hooked it up a bunch of “mold”/black stuff came out of the jets which tells me it’s had water run through it before. The filter is now filthy before even it’s first actual use so we will have to clean it before we can use it. Still hoping for a positive experience once we actually get to use it.

ZERO communication, terrible service, AVOID! Order placed April 22 and payment was taken at that time. ZERO communication from clearwater regarding the order or shipping. Multiple emails sat un-responded to. Several phone calls ignored. Sat on hold for 45 minutes and was told I would get a call back... still waiting. Horrible service, misleading advertising about shipping. AVOID!!!! Hopefully they will ship the order ASAP, as expedited as possible and I will not have to cancel the order and dispute the already charged money.

All my dealings with them were pleasant… All my dealings with them were pleasant and straightforward. The spa shipped much faster than anticipated and will arrive much sooner. They have sent instructions on how to receive the spa and make sure it isn't damaged. It really seems they are watching out for my best interest. Love it!

Hot tub great, shipping experience not exactly... Ordering and shipping response from Clearwater was great. Really like the hot tub. Delivery service was not as advertised, issues there. We were supposed to be contacted by shipper (Estes) and set up a delivery time/day. Estes notified us on a Friday that hot tub was out for delivery without giving us notice or setting up appointment. We had not planned for this so had made other plans for that day. Had to scramble to get delivery stopped. Following Monday arranged with Estes to have HT delivered following Tuesday between 9-3pm. Tuesday no delivery and no contact from Estes. Called late in afternoon and Estes had no clue what happened. Online tracking was not accurate or helpful. I setup to have Hot tub delivered next day, driver was very helpful.