Hot tub great, shipping experience not exactly... Ordering and shipping response from Clearwater was great. Really like the hot tub. Delivery service was not as advertised, issues there. We were supposed to be contacted by shipper (Estes) and set up a delivery time/day. Estes notified us on a Friday that hot tub was out for delivery without giving us notice or setting up appointment. We had not planned for this so had made other plans for that day. Had to scramble to get delivery stopped. Following Monday arranged with Estes to have HT delivered following Tuesday between 9-3pm. Tuesday no delivery and no contact from Estes. Called late in afternoon and Estes had no clue what happened. Online tracking was not accurate or helpful. I setup to have Hot tub delivered next day, driver was very helpful.

Called from Oregon … Called from Oregon early this morning. Employee Amy answered the phone with a happy pleasant greeting…I already knew what products I wanted to order, and she was right in top of it, answering any of my multiple questions, and giving me shipping information and added suggestions. I was very pleased to call my order in on the phone instead of using the internet…Amy gets all my 5 stars!!

Great Service and Product!! I scoured the internet for a small plug and play hot tub and finally settled on one from PeopleLikeClearwater (PLC). I found the same model for a little less Black Friday weekend on Wayfair but it had 12-16 weeks delivery time. The deal from PLC was competitive and included the cover. I received my hot tub in 2 weeks!!!! They provided support at every step. I had zero issues, all arrived in great condition and works perfectly. The hot tub is perfect for me and my hubby and we are super happy. Please note, I compared to many other sites and companies and all except wayfair were higher cost and NONE had delivery in less than 8 weeks.

Exceeded my expectations Spa was delivered ahead of schedule, only waited a few weeks. Filled it, plugged it in to 110 outlet, adjusted water as directed, set temp to 103 and have enjoyed it daily since. Only had it one month, but spa has met and exceeded my expectations. I may wire to 240 this fall, so I can be assured temperatures can be maintained during our northern Indiana winters.

I received a hot tub cover damaged with… I received a hot tub cover damaged with a cut on it at delivery. We could see the damage through the box. I did not accept the delivery and reached back to clear water. They stated they did not have any record and could not do anything about it. I never received the hot tub cover, or a refund. Just request after request until time elapsed.