Over 3 months no tub ... I understand theres a pandemic Wish i had read these reviews before purchasing Its been over 3 months since the order was placed The phone # they give is a recording Theres no one to talk too Cant find an email address Peoplelikeclearwater?? Who are these people? Not this person Come on PLC you can do better ... Better communication with your customers is key

I received a hot tub cover damaged with… I received a hot tub cover damaged with a cut on it at delivery. We could see the damage through the box. I did not accept the delivery and reached back to clear water. They stated they did not have any record and could not do anything about it. I never received the hot tub cover, or a refund. Just request after request until time elapsed.

So far so good So far so good. Clearwater got the spa to me more quickly than I expected (within a couple weeks; other sites had a 3-4 month wait). Communication from delivery was not what I expected (10 minutes prior) but I raced home from an errand just in time. The spa seems to be working very well, despite frigid temperatures. I just love it!

Slow and useless It's now been 10 days since I ordered my chemicals, nothing, notta, zilch. No follow up, no estimate shipping date, no nothing. This will be last time I order with this company. And I dont want to hear anything about the corona virus, takes 30 seconds to send email, or 2 minutes to update website saying we suck, we dont understand customer service and we really dont care what you as the customer think.

What a terrific place to purchase a hot… What a terrific place to purchase a hot tub! They were amazing! Beautiful product, fast shipping, excellent price! Delivery was wonderful and we plugged it in and are enjoying it so much! Thanks for a wonderful product, price, and experience!