This is an update for a Majestic Ruby… This is an update for a Majestic Ruby fireplace insert. Although it took a lot of following, tech support did send me a replacement part and my fireplace insert worked right away. The last part was sent overnight and arrived the next day.

I purchased the Smart-Holder Sawholder I purchased the Smart-Holder Saw Horse/Wood Holder from you guys, a couple comments: First, it works great, no complaints after using it once for a quick job. Second, your website says it is green and made in Sweden when the product that arrived is white and made in China. The color doesn't matter but the difference in quality of steel and welds between the two could be significant. You should update your website to more accurately describe what you are selling.

Excellent customer service Excellent customer service. Garret followed up and stayed on top after a problem with an item. Me as a contractor is very nice to know that your seller stand behind the product that they sale and their customer service.

Ordered Modern Flames Redstone 36"… Ordered Modern Flames Redstone 36" Electric fireplace insert. Arrived in a few days, box a little beat up by Fedex but everything was good due to it was double boxed! This is a high quality fireplace that looks great and comes with every possible extra part that you may need to complete installation. Measurements given where right on. Easy to install. Has so many options for color and flame size, so you never get tired of looking at the flames!

Very poor customer service Very poor customer service. The sales person on the phone was neither kind or helpful. Tried to explain my needs but only answered in direct statements without engaging in a helpful conversation.