Very poor customer service Very poor customer service. The sales person on the phone was neither kind or helpful. Tried to explain my needs but only answered in direct statements without engaging in a helpful conversation.

"Lifetime Guarantee" is not what you think I bought a high-end fireplace "Lifetime Grate" fireplace grate with a LIFETIME guarantee, which is presumably built into the price of the unit. When the unit arrived, a warning was glued to the unit that if you do not "push the ashes away from the grate while you are burning," your warranty will be voided. I guess if you don't mind constantly tending to and clearing the hot ashes that drop through the grate, you can get a lifetime of use. How on earth would i prove that if the unit fails? Bull%$# Lifetime Guarantee. Too heavy to ship back, but otherwise would send it back. Also came in a completely ripped up box.

Ordered 2 fire bowls that were supposed… Ordered 2 fire bowls that were supposed to be shipped within 2 to 3 weeks. It has been 5 weeks and no update from Woodland, still sitting in "processing". Lousy communication service, no update no explanation. Would definitely not recommend Woodland Direct. Items have been paid for and no idea of where they are.

Gabrielle is Excellent Gabrielle is Excellent! Helped us immensely overnighting parts for a time sensitive job we were being held up on. Her customer service was top notch. Did everything she said she would do and followed up. Great communication. We trust Gabby. Thank you!

I purchased the Smart-Holder Sawholder I purchased the Smart-Holder Saw Horse/Wood Holder from you guys, a couple comments: First, it works great, no complaints after using it once for a quick job. Second, your website says it is green and made in Sweden when the product that arrived is white and made in China. The color doesn't matter but the difference in quality of steel and welds between the two could be significant. You should update your website to more accurately describe what you are selling.