Regretted purchase I purchased a fireplace and told the salesman to we just started framing and it would be 2-3 months before I install. After we framed the fireplace wouldn't work. They would not except the return since it has been over 30 days. Since then i have been told by a couple installers they would never put anything from Woodland Direct in i house. They are known for fires.

I wish I could leave no stars I wish I could leave no stars this is a joke spend $35 k with them and this stuff is junk no call back back going on two weeks now countless emails with no response. I guess I’m on a waiting list. Customer service sucks. Highly recommend not going with them. I could submit videos and pictures of this junk. Crap if anybody needs to verify our clarification.

Gabrielle is the bomb 💣 Gabrielle, the sales representative was top notch all the way through the process. Answered all my questions, bought two stoves from her, whole process twenty minutes or less. Fast free shipping came as well, she kept me updated on shipping and delivery 🚚 😀

Sent us a broken, dented pre-used heater with missing parts. Received two patio heaters. One was clearly pre-used. Its was bent up, cut, missing parts, and was not in wrapped in packaging material. We needed this product for a party and now have only one hanging. The Sunpaks34TSR heater overall is junky in appearance and I would not buy this product again. As for Woodland, I'm hoping they will be cooperative in returning the pre-used defective product and refunding us.

This is an update for a Majestic Ruby… This is an update for a Majestic Ruby fireplace insert. Although it took a lot of following, tech support did send me a replacement part and my fireplace insert worked right away. The last part was sent overnight and arrived the next day.