Ronnie Martin
GBVery poor customer service Very poor customer service. The sales person on the phone was neither kind or helpful. Tried to explain my needs but only answered in direct statements without engaging in a helpful conversation.
Kevin McShane
GBTom Pierce has gone above and beyond to… Tom Pierce has gone above and beyond to help me. First with a glitchy pilot light, which he communicated with me numerous times and connected with the a further contact. And all through my process with Woodland: getting hooked up and functioning, and managing the deliveries and satisfaction. Thanks Tom and all the staff
JB
GBPoor delivery experience & bad quality Terrible delivery experience and poor quality of clay chimney pot. Item was just dropped off at the street without any shipping notifications or delivery heads up at all. Received an email after it was delivered. Then we were disappointed when we opened the box to find 9 significant chips and one big area where poorly matched paint was applied to cover a damaged area. However they made everything right and minimized the hassle factor.
jhaasemcvean.com
GBOrdered 2 fire bowls that were supposed… Ordered 2 fire bowls that were supposed to be shipped within 2 to 3 weeks. It has been 5 weeks and no update from Woodland, still sitting in "processing". Lousy communication service, no update no explanation. Would definitely not recommend Woodland Direct. Items have been paid for and no idea of where they are.
Danette Jeffers
GBThe staff was easy to work with and… The staff was easy to work with and delivered my customized fireplace screen with precise measurements and it looks beautiful. I would highly recommend this company for your fireplace needs.