Product is made in the USA Product is made in the USA, looks solid and has a lifetime warranty. A shipping acknowledgement and tracking information would have been nice as our driveway is 1/2 mile long and closed off to vehicles unless we know someone is scheduled to arrive. Box was left on other side of gate where it may have gone unnoticed for days had I not taken a walk in that direction.

Poor delivery experience & bad quality Terrible delivery experience and poor quality of clay chimney pot. Item was just dropped off at the street without any shipping notifications or delivery heads up at all. Received an email after it was delivered. Then we were disappointed when we opened the box to find 9 significant chips and one big area where poorly matched paint was applied to cover a damaged area. However they made everything right and minimized the hassle factor.

Great customer service experience We purchased a Montigo Delray 48" linear fireplace locally in Denver, not long after purchasing our new home, sadly we weren't ready for install for quite some time. By the time the installers arrived on site, they opened the box to discover that our unit was not the correct unit for the application. And the local company did not stock the correct unit. Worst case scenario. After a quick online search, I discovered Danny Landon at Woodland Direct, who had the correct unit for my install, answered all my questions and had the unit out the door and into our appreciative hands in just 7 days. The unit and timing were perfect. I cannot say enough about Danny's professionalism and understanding of a difficult situation. Our contractors completed the build-out and we could not be happier. Our thanks to Danny & the Woodland team who made it happen. It's a gorgeous unit, exactly what we envisioned.

⭐⭐⭐⭐⭐ Service above & beyond! They did a great job in designing & building "custom" fire pit equipment for us! FEDEX messed up & lost the first shipment, BUT, Woodland Direct sales (Josh Newell) & their Customer Service folks (Christina) bent over backwards helping us to get everything we needed re-built/shipped ASAP! Our deepest THANKS to all at Woodland Direct!

Ordered Modern Flames Redstone 36"… Ordered Modern Flames Redstone 36" Electric fireplace insert. Arrived in a few days, box a little beat up by Fedex but everything was good due to it was double boxed! This is a high quality fireplace that looks great and comes with every possible extra part that you may need to complete installation. Measurements given where right on. Easy to install. Has so many options for color and flame size, so you never get tired of looking at the flames!