Regretted purchase I purchased a fireplace and told the salesman to we just started framing and it would be 2-3 months before I install. After we framed the fireplace wouldn't work. They would not except the return since it has been over 30 days. Since then i have been told by a couple installers they would never put anything from Woodland Direct in i house. They are known for fires.

Ordered Modern Flames Redstone 36"… Ordered Modern Flames Redstone 36" Electric fireplace insert. Arrived in a few days, box a little beat up by Fedex but everything was good due to it was double boxed! This is a high quality fireplace that looks great and comes with every possible extra part that you may need to complete installation. Measurements given where right on. Easy to install. Has so many options for color and flame size, so you never get tired of looking at the flames!

Excellent customer service Excellent customer service. Garret followed up and stayed on top after a problem with an item. Me as a contractor is very nice to know that your seller stand behind the product that they sale and their customer service.

Very poor customer service Very poor customer service. The sales person on the phone was neither kind or helpful. Tried to explain my needs but only answered in direct statements without engaging in a helpful conversation.

Great customer service experience We purchased a Montigo Delray 48" linear fireplace locally in Denver, not long after purchasing our new home, sadly we weren't ready for install for quite some time. By the time the installers arrived on site, they opened the box to discover that our unit was not the correct unit for the application. And the local company did not stock the correct unit. Worst case scenario. After a quick online search, I discovered Danny Landon at Woodland Direct, who had the correct unit for my install, answered all my questions and had the unit out the door and into our appreciative hands in just 7 days. The unit and timing were perfect. I cannot say enough about Danny's professionalism and understanding of a difficult situation. Our contractors completed the build-out and we could not be happier. Our thanks to Danny & the Woodland team who made it happen. It's a gorgeous unit, exactly what we envisioned.