jhaasemcvean.com
GBOrdered 2 fire bowls that were supposed… Ordered 2 fire bowls that were supposed to be shipped within 2 to 3 weeks. It has been 5 weeks and no update from Woodland, still sitting in "processing". Lousy communication service, no update no explanation. Would definitely not recommend Woodland Direct. Items have been paid for and no idea of where they are.
Ronnie Martin
GBVery poor customer service Very poor customer service. The sales person on the phone was neither kind or helpful. Tried to explain my needs but only answered in direct statements without engaging in a helpful conversation.
Johnny Witt
GBGabrielle is the bomb 💣 Gabrielle, the sales representative was top notch all the way through the process. Answered all my questions, bought two stoves from her, whole process twenty minutes or less. Fast free shipping came as well, she kept me updated on shipping and delivery 🚚 😀
Natalia
GBProduct is made in the USA Product is made in the USA, looks solid and has a lifetime warranty. A shipping acknowledgement and tracking information would have been nice as our driveway is 1/2 mile long and closed off to vehicles unless we know someone is scheduled to arrive. Box was left on other side of gate where it may have gone unnoticed for days had I not taken a walk in that direction.
Robert Hill
GB⭐⭐⭐⭐⭐ Service above & beyond! They did a great job in designing & building "custom" fire pit equipment for us! FEDEX messed up & lost the first shipment, BUT, Woodland Direct sales (Josh Newell) & their Customer Service folks (Christina) bent over backwards helping us to get everything we needed re-built/shipped ASAP! Our deepest THANKS to all at Woodland Direct!