Regretted purchase I purchased a fireplace and told the salesman to we just started framing and it would be 2-3 months before I install. After we framed the fireplace wouldn't work. They would not except the return since it has been over 30 days. Since then i have been told by a couple installers they would never put anything from Woodland Direct in i house. They are known for fires.

⭐⭐⭐⭐⭐ Service above & beyond! They did a great job in designing & building "custom" fire pit equipment for us! FEDEX messed up & lost the first shipment, BUT, Woodland Direct sales (Josh Newell) & their Customer Service folks (Christina) bent over backwards helping us to get everything we needed re-built/shipped ASAP! Our deepest THANKS to all at Woodland Direct!

I wish I could leave no stars I wish I could leave no stars this is a joke spend $35 k with them and this stuff is junk no call back back going on two weeks now countless emails with no response. I guess I’m on a waiting list. Customer service sucks. Highly recommend not going with them. I could submit videos and pictures of this junk. Crap if anybody needs to verify our clarification.

The staff was easy to work with and… The staff was easy to work with and delivered my customized fireplace screen with precise measurements and it looks beautiful. I would highly recommend this company for your fireplace needs.

Great customer service experience We purchased a Montigo Delray 48" linear fireplace locally in Denver, not long after purchasing our new home, sadly we weren't ready for install for quite some time. By the time the installers arrived on site, they opened the box to discover that our unit was not the correct unit for the application. And the local company did not stock the correct unit. Worst case scenario. After a quick online search, I discovered Danny Landon at Woodland Direct, who had the correct unit for my install, answered all my questions and had the unit out the door and into our appreciative hands in just 7 days. The unit and timing were perfect. I cannot say enough about Danny's professionalism and understanding of a difficult situation. Our contractors completed the build-out and we could not be happier. Our thanks to Danny & the Woodland team who made it happen. It's a gorgeous unit, exactly what we envisioned.