Excellent customer service Excellent customer service. Garret followed up and stayed on top after a problem with an item. Me as a contractor is very nice to know that your seller stand behind the product that they sale and their customer service.

Poor delivery experience & bad quality Terrible delivery experience and poor quality of clay chimney pot. Item was just dropped off at the street without any shipping notifications or delivery heads up at all. Received an email after it was delivered. Then we were disappointed when we opened the box to find 9 significant chips and one big area where poorly matched paint was applied to cover a damaged area. However they made everything right and minimized the hassle factor.

Ordered Modern Flames Redstone 36"… Ordered Modern Flames Redstone 36" Electric fireplace insert. Arrived in a few days, box a little beat up by Fedex but everything was good due to it was double boxed! This is a high quality fireplace that looks great and comes with every possible extra part that you may need to complete installation. Measurements given where right on. Easy to install. Has so many options for color and flame size, so you never get tired of looking at the flames!

Product is made in the USA Product is made in the USA, looks solid and has a lifetime warranty. A shipping acknowledgement and tracking information would have been nice as our driveway is 1/2 mile long and closed off to vehicles unless we know someone is scheduled to arrive. Box was left on other side of gate where it may have gone unnoticed for days had I not taken a walk in that direction.

This is an update for a Majestic Ruby… This is an update for a Majestic Ruby fireplace insert. Although it took a lot of following, tech support did send me a replacement part and my fireplace insert worked right away. The last part was sent overnight and arrived the next day.