Woodland Direct

2025 Taylor Road, 48326, Auburn Hills, MI, United States
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3.35
Based on 20 Reviews

5

40.00%

4

20.00%

3

5.00%

2

5.00%

1

30.00%
About Woodland Direct

At Woodland Direct, we're committed to providing you with an enjoyable shopping experience. We support our products with informative learning content, accessible product demonstration videos, and extensive image galleries. We've also designed our shipping policy to serve you. All products priced at $99 and up will ship to you at no additional cost, while orders under $99 ship at a flat rate of $9.99. Woodland Direct has over 25 years of experience in the hearth industry - and we aim to target this knowledge to help guide you in product installation and use. From our unique custom designs to the hottest trends in the industry, Woodland Direct is your one-stop shop for all hearth and home products. Check out our track record of customer satisfaction to prove it!

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Kevin McShane
GB

Tom Pierce has gone above and beyond to… Tom Pierce has gone above and beyond to help me. First with a glitchy pilot light, which he communicated with me numerous times and connected with the a further contact. And all through my process with Woodland: getting hooked up and functioning, and managing the deliveries and satisfaction. Thanks Tom and all the staff

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MB Homes
GB

Excellent customer service Excellent customer service. Garret followed up and stayed on top after a problem with an item. Me as a contractor is very nice to know that your seller stand behind the product that they sale and their customer service.

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glaserkg
GB

Sent us a broken, dented pre-used heater with missing parts. Received two patio heaters. One was clearly pre-used. Its was bent up, cut, missing parts, and was not in wrapped in packaging material. We needed this product for a party and now have only one hanging. The Sunpaks34TSR heater overall is junky in appearance and I would not buy this product again. As for Woodland, I'm hoping they will be cooperative in returning the pre-used defective product and refunding us.

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LB
GB

"Lifetime Guarantee" is not what you think I bought a high-end fireplace "Lifetime Grate" fireplace grate with a LIFETIME guarantee, which is presumably built into the price of the unit. When the unit arrived, a warning was glued to the unit that if you do not "push the ashes away from the grate while you are burning," your warranty will be voided. I guess if you don't mind constantly tending to and clearing the hot ashes that drop through the grate, you can get a lifetime of use. How on earth would i prove that if the unit fails? Bull%$# Lifetime Guarantee. Too heavy to ship back, but otherwise would send it back. Also came in a completely ripped up box.

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Johnny Witt
GB

Gabrielle is the bomb πŸ’£ Gabrielle, the sales representative was top notch all the way through the process. Answered all my questions, bought two stoves from her, whole process twenty minutes or less. Fast free shipping came as well, she kept me updated on shipping and delivery 🚚 πŸ˜€

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