Ordered Modern Flames Redstone 36"… Ordered Modern Flames Redstone 36" Electric fireplace insert. Arrived in a few days, box a little beat up by Fedex but everything was good due to it was double boxed! This is a high quality fireplace that looks great and comes with every possible extra part that you may need to complete installation. Measurements given where right on. Easy to install. Has so many options for color and flame size, so you never get tired of looking at the flames!

Poor delivery experience & bad quality Terrible delivery experience and poor quality of clay chimney pot. Item was just dropped off at the street without any shipping notifications or delivery heads up at all. Received an email after it was delivered. Then we were disappointed when we opened the box to find 9 significant chips and one big area where poorly matched paint was applied to cover a damaged area. However they made everything right and minimized the hassle factor.

The staff was easy to work with and… The staff was easy to work with and delivered my customized fireplace screen with precise measurements and it looks beautiful. I would highly recommend this company for your fireplace needs.

This is an update for a Majestic Ruby… This is an update for a Majestic Ruby fireplace insert. Although it took a lot of following, tech support did send me a replacement part and my fireplace insert worked right away. The last part was sent overnight and arrived the next day.

Gabrielle is Excellent Gabrielle is Excellent! Helped us immensely overnighting parts for a time sensitive job we were being held up on. Her customer service was top notch. Did everything she said she would do and followed up. Great communication. We trust Gabby. Thank you!