Poor delivery experience & bad quality Terrible delivery experience and poor quality of clay chimney pot. Item was just dropped off at the street without any shipping notifications or delivery heads up at all. Received an email after it was delivered. Then we were disappointed when we opened the box to find 9 significant chips and one big area where poorly matched paint was applied to cover a damaged area. However they made everything right and minimized the hassle factor.

Sent us a broken, dented pre-used heater with missing parts. Received two patio heaters. One was clearly pre-used. Its was bent up, cut, missing parts, and was not in wrapped in packaging material. We needed this product for a party and now have only one hanging. The Sunpaks34TSR heater overall is junky in appearance and I would not buy this product again. As for Woodland, I'm hoping they will be cooperative in returning the pre-used defective product and refunding us.

Regretted purchase I purchased a fireplace and told the salesman to we just started framing and it would be 2-3 months before I install. After we framed the fireplace wouldn't work. They would not except the return since it has been over 30 days. Since then i have been told by a couple installers they would never put anything from Woodland Direct in i house. They are known for fires.

Great customer service experience We purchased a Montigo Delray 48" linear fireplace locally in Denver, not long after purchasing our new home, sadly we weren't ready for install for quite some time. By the time the installers arrived on site, they opened the box to discover that our unit was not the correct unit for the application. And the local company did not stock the correct unit. Worst case scenario. After a quick online search, I discovered Danny Landon at Woodland Direct, who had the correct unit for my install, answered all my questions and had the unit out the door and into our appreciative hands in just 7 days. The unit and timing were perfect. I cannot say enough about Danny's professionalism and understanding of a difficult situation. Our contractors completed the build-out and we could not be happier. Our thanks to Danny & the Woodland team who made it happen. It's a gorgeous unit, exactly what we envisioned.

Excellent customer service Excellent customer service. Garret followed up and stayed on top after a problem with an item. Me as a contractor is very nice to know that your seller stand behind the product that they sale and their customer service.