Woodland Direct

2025 Taylor Road, 48326, Auburn Hills, MI, United States
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3.35
Based on 20 Reviews

5

40.00%

4

20.00%

3

5.00%

2

5.00%

1

30.00%
About Woodland Direct

At Woodland Direct, we're committed to providing you with an enjoyable shopping experience. We support our products with informative learning content, accessible product demonstration videos, and extensive image galleries. We've also designed our shipping policy to serve you. All products priced at $99 and up will ship to you at no additional cost, while orders under $99 ship at a flat rate of $9.99. Woodland Direct has over 25 years of experience in the hearth industry - and we aim to target this knowledge to help guide you in product installation and use. From our unique custom designs to the hottest trends in the industry, Woodland Direct is your one-stop shop for all hearth and home products. Check out our track record of customer satisfaction to prove it!

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customer
GB

not recommended I ordered firepit logs on Oct 9th, not the ones I wanted because the salesman said they weren't in stock but had another set that was, so I ordered those thinking I was going to receive them in 7-10 days ..........nothing no word from anyone so I called after two weeks and the person said they would go out by the end of the month! If I had known that I would have ordered from somewhere else. these people are reactive, not proactive, management needs to train their people on what customer service should be. I don't recommend them.

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LB
GB

"Lifetime Guarantee" is not what you think I bought a high-end fireplace "Lifetime Grate" fireplace grate with a LIFETIME guarantee, which is presumably built into the price of the unit. When the unit arrived, a warning was glued to the unit that if you do not "push the ashes away from the grate while you are burning," your warranty will be voided. I guess if you don't mind constantly tending to and clearing the hot ashes that drop through the grate, you can get a lifetime of use. How on earth would i prove that if the unit fails? Bull%$# Lifetime Guarantee. Too heavy to ship back, but otherwise would send it back. Also came in a completely ripped up box.

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Anderson Molly
CA

I recently visited woodlanddirect.com… I recently visited woodlanddirect.com and found it to be alsmot good. The website had a decent layout and was easy to navigate. The product selection seemed to be okay, but nothing really stood out to me. The images were clear but the descriptions were a bit lacking. I couldn't find much information about the company itself, which was a little disappointing. The customer reviews were mixed, but it's hard to trust them completely. Overall, my experience was just alright, nothing special.

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Bishara Kakunda
GB

This is an update for a Majestic Ruby… This is an update for a Majestic Ruby fireplace insert. Although it took a lot of following, tech support did send me a replacement part and my fireplace insert worked right away. The last part was sent overnight and arrived the next day.

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Robert Lennex
GB

I wish I could leave no stars I wish I could leave no stars this is a joke spend $35 k with them and this stuff is junk no call back back going on two weeks now countless emails with no response. I guess I’m on a waiting list. Customer service sucks. Highly recommend not going with them. I could submit videos and pictures of this junk. Crap if anybody needs to verify our clarification.

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