Dee
GBRegretted purchase I purchased a fireplace and told the salesman to we just started framing and it would be 2-3 months before I install. After we framed the fireplace wouldn't work. They would not except the return since it has been over 30 days. Since then i have been told by a couple installers they would never put anything from Woodland Direct in i house. They are known for fires.
Natalia
GBProduct is made in the USA Product is made in the USA, looks solid and has a lifetime warranty. A shipping acknowledgement and tracking information would have been nice as our driveway is 1/2 mile long and closed off to vehicles unless we know someone is scheduled to arrive. Box was left on other side of gate where it may have gone unnoticed for days had I not taken a walk in that direction.
MB Homes
GBExcellent customer service Excellent customer service. Garret followed up and stayed on top after a problem with an item. Me as a contractor is very nice to know that your seller stand behind the product that they sale and their customer service.
jhaasemcvean.com
GBOrdered 2 fire bowls that were supposed… Ordered 2 fire bowls that were supposed to be shipped within 2 to 3 weeks. It has been 5 weeks and no update from Woodland, still sitting in "processing". Lousy communication service, no update no explanation. Would definitely not recommend Woodland Direct. Items have been paid for and no idea of where they are.
Ronnie Martin
GBVery poor customer service Very poor customer service. The sales person on the phone was neither kind or helpful. Tried to explain my needs but only answered in direct statements without engaging in a helpful conversation.