MB Homes
GBExcellent customer service Excellent customer service. Garret followed up and stayed on top after a problem with an item. Me as a contractor is very nice to know that your seller stand behind the product that they sale and their customer service.
Kevin McShane
GBTom Pierce has gone above and beyond to… Tom Pierce has gone above and beyond to help me. First with a glitchy pilot light, which he communicated with me numerous times and connected with the a further contact. And all through my process with Woodland: getting hooked up and functioning, and managing the deliveries and satisfaction. Thanks Tom and all the staff
Ronnie Martin
GBVery poor customer service Very poor customer service. The sales person on the phone was neither kind or helpful. Tried to explain my needs but only answered in direct statements without engaging in a helpful conversation.
glaserkg
GBSent us a broken, dented pre-used heater with missing parts. Received two patio heaters. One was clearly pre-used. Its was bent up, cut, missing parts, and was not in wrapped in packaging material. We needed this product for a party and now have only one hanging. The Sunpaks34TSR heater overall is junky in appearance and I would not buy this product again. As for Woodland, I'm hoping they will be cooperative in returning the pre-used defective product and refunding us.
Dee
GBRegretted purchase I purchased a fireplace and told the salesman to we just started framing and it would be 2-3 months before I install. After we framed the fireplace wouldn't work. They would not except the return since it has been over 30 days. Since then i have been told by a couple installers they would never put anything from Woodland Direct in i house. They are known for fires.