Kevin McShane
GBTom Pierce has gone above and beyond to… Tom Pierce has gone above and beyond to help me. First with a glitchy pilot light, which he communicated with me numerous times and connected with the a further contact. And all through my process with Woodland: getting hooked up and functioning, and managing the deliveries and satisfaction. Thanks Tom and all the staff
MB Homes
GBExcellent customer service Excellent customer service. Garret followed up and stayed on top after a problem with an item. Me as a contractor is very nice to know that your seller stand behind the product that they sale and their customer service.
Johnny Witt
GBGabrielle is the bomb 💣 Gabrielle, the sales representative was top notch all the way through the process. Answered all my questions, bought two stoves from her, whole process twenty minutes or less. Fast free shipping came as well, she kept me updated on shipping and delivery 🚚 😀
Dee
GBRegretted purchase I purchased a fireplace and told the salesman to we just started framing and it would be 2-3 months before I install. After we framed the fireplace wouldn't work. They would not except the return since it has been over 30 days. Since then i have been told by a couple installers they would never put anything from Woodland Direct in i house. They are known for fires.
Ronnie Martin
GBVery poor customer service Very poor customer service. The sales person on the phone was neither kind or helpful. Tried to explain my needs but only answered in direct statements without engaging in a helpful conversation.