Horrible customer service I ordered slippers and an eye mask for Christmas presents. One slipper wasn’t SOWN TOGETHER. I contacted customer service about returning, they took forever to answer and when they did, advised that I would have to pay the shipping for return or they would send me a new pair. I said ok and gave them my shipping address. 2 weeks later, no response so I emailed again. They responded and I gave them my address again. 2 weeks later, no response so I’ve emailed again. Moral of the story, if you have to contact customer service for a damaged product, just consider yourself out the money. It’s a month later and I’m still trying but this is ridiculous. They don’t answer in a timely manner or resolve the issue.

I love my Purple Lavender Scented bear I love my Purple Lavender Scented bear I highly recommend

Trusted and fast shipping -

Be aware!! If it overheats it is unusable unless u like burnt popcorn smell Be aware!!! Purchase a neck warmer placed in microwave. Placed on wire rack in microwave heard popping and when I removed it smelled like burnt popcorn. Instruction on tag says do not overheat and wattage instructions only. I contacted support that stated “if you notice the scorch smell from our product it’s a sign it may have been overheated overheating can occur if you use a microwave with a higher wattage than recommended if the product is heated for too long or if the turntable isn’t rotating properly, we understand how disappointing that can be. But unfortunately, once the flax seed inside is scorched, there’s no going back. And then offered me a 25% discount on next purchase lol! As if I would buy another. Nope. Thanks Warmies for detailed information. I used it 4 times. Not worth the 25 dollars.

Great products Great products. I've been happy with every item I have purchased from Warmies. Items are high quality and get the job done. The lavender that they use smells incredible and is very therapeutic. Definitely recommend this company!