You pay for Returning items The warmies are great but if the item arrives late or you need to return you pay for the shipping which is at least $15 (item was 29.99 return was at least $15 depending on carrier). Just keeping it since it's so expensive to return. Responsive customer service and happy my daughter liked her cow. Disappointed on return policy

We have been HUGE supporters and buyers… We have been HUGE supporters and buyers of warmies. But honestly, they don’t warm up and if you slightly overheat, they smell like burnt popcorn and are ruined. For the price, I feel as if these should be better quality. I’ve reached out to customer service in regards to a product and hoping to hear back. I’ll update if I get an answer after seeing so many negative reviews with customer service..😔

Did good by me My Warmie Slippers are soft and warm (always heated as directed), but quality on my pair was very poor and the flax seed had already started coming out after a handful of uses. I reached out and Customer Service sent me a new pair.

Horrible customer service I ordered slippers and an eye mask for Christmas presents. One slipper wasn’t SOWN TOGETHER. I contacted customer service about returning, they took forever to answer and when they did, advised that I would have to pay the shipping for return or they would send me a new pair. I said ok and gave them my shipping address. 2 weeks later, no response so I emailed again. They responded and I gave them my address again. 2 weeks later, no response so I’ve emailed again. Moral of the story, if you have to contact customer service for a damaged product, just consider yourself out the money. It’s a month later and I’m still trying but this is ridiculous. They don’t answer in a timely manner or resolve the issue.

The bobcat looks nothing like pictured… The bobcat looks nothing like pictured and none of the items I ordered smelled like lavender instead they have a weird sour smell. Customer service is nonexistent. Terrible experience.