I purchased items from Warmies on 12/9/23 I purchased items from Warmies on 12/9/23. When Christmas came and went and my tracking still was showing as "Still at the shipper", I emailed customer service. I never got a response and I still haven't gotten the order, and I have yet to get a refund. They don't respond to emails for weeks at a time. I contacted UPS and they told me that my package had NOT been received by them for shipping yet, it's been almost a month and my order hasn't even been shipped. I've already purchased the items elsewhere as they were Christmas presents for my three Granddaughters. I want my $85.57 returned IMMEDIATELY!!!

You pay for Returning items The warmies are great but if the item arrives late or you need to return you pay for the shipping which is at least $15 (item was 29.99 return was at least $15 depending on carrier). Just keeping it since it's so expensive to return. Responsive customer service and happy my daughter liked her cow. Disappointed on return policy

Great products Great products. I've been happy with every item I have purchased from Warmies. Items are high quality and get the job done. The lavender that they use smells incredible and is very therapeutic. Definitely recommend this company!

I love my Purple Lavender Scented bear I love my Purple Lavender Scented bear I highly recommend

Buyer Beware. Poor quality, worse customer service. Slippers were a gift for Christmas. As soon as I removed them from the packaging a few days later, little seeds spilled everywhere. I found a hole, not in a seam where I could have maybe fixed them. Just a straight up hole, like someone poked it.I left multiple messages through the website over 2-3 weeks with no response. I finally got through to a person on the phone by selecting "retailer" in the phone tree. She was no help at all. I guess I'm out of luck