I love my Purple Lavender Scented bear I love my Purple Lavender Scented bear I highly recommend

This is an awesome product I ordered a goose, chicken, and a hamster . I really wanted the goose and hamster. Also I love warmies and I plan on giving one to my cousin. This is an amazing project. I use them nightly, bravo for this amazing product.

Great Products, Horrible Customer Service I purchased items from Warmies on 11/19. When the first week of December came and went and my tracking still was showing as "Still at the shipper", I emailed customer service. I never got a response and I still haven't gotten the order, and I have yet to get a refund. They don't respond to emails for weeks at a time. I finally got a response 2 weeks ago and was told to contact the post office and check with my neighbors. Finally, today, I got an email that it's obviously lost, and they want to send me a replacement. I've already purchased the items elsewhere as they were Christmas presents. Very sad because the products are amazing, but their customer service and response is terrible. If you're going to buy these products, order through Amazon or some other outlet where you have recourse, I've got no items and no money. At this point, I'm not a happy camper. Updated: 1/21/23 After leaving my review here, the president of the company reached out to me via email to see what he could do to make things right. I finally got a refund and an assurance from the President that they are working hard to improve.

Horrible customer service I ordered slippers and an eye mask for Christmas presents. One slipper wasn’t SOWN TOGETHER. I contacted customer service about returning, they took forever to answer and when they did, advised that I would have to pay the shipping for return or they would send me a new pair. I said ok and gave them my shipping address. 2 weeks later, no response so I emailed again. They responded and I gave them my address again. 2 weeks later, no response so I’ve emailed again. Moral of the story, if you have to contact customer service for a damaged product, just consider yourself out the money. It’s a month later and I’m still trying but this is ridiculous. They don’t answer in a timely manner or resolve the issue.

Be aware!! If it overheats it is unusable unless u like burnt popcorn smell Be aware!!! Purchase a neck warmer placed in microwave. Placed on wire rack in microwave heard popping and when I removed it smelled like burnt popcorn. Instruction on tag says do not overheat and wattage instructions only. I contacted support that stated “if you notice the scorch smell from our product it’s a sign it may have been overheated overheating can occur if you use a microwave with a higher wattage than recommended if the product is heated for too long or if the turntable isn’t rotating properly, we understand how disappointing that can be. But unfortunately, once the flax seed inside is scorched, there’s no going back. And then offered me a 25% discount on next purchase lol! As if I would buy another. Nope. Thanks Warmies for detailed information. I used it 4 times. Not worth the 25 dollars.