You pay for Returning items The warmies are great but if the item arrives late or you need to return you pay for the shipping which is at least $15 (item was 29.99 return was at least $15 depending on carrier). Just keeping it since it's so expensive to return. Responsive customer service and happy my daughter liked her cow. Disappointed on return policy

Puppy fell apart at seam within 5 days… Puppy fell apart at seam within 5 days of receipt. I ordered 6 and this was the only one that has fallen apart so far. If I hadn't gotten (1) free with purchase of (2) I would have been a bit more upset. Hope the others don't fall apart as well, other than that, my grandkids do absolutely love the warmies! Only reason for the 1 star is for the puppy that fell apart and made a mess with the seeds and my Grandson being upset. The blue monster is super cute!!!

Awful Customer Service Awful Customer Service. DO NOT RECOMMEND. I placed an order, and minutes after I reached out as I wish to add something else. All I’ve heard was “I can’t” “it’s not possible” “it cannot be done”. The customer representative boldly stated that as the order was “fulfilled” (specified: this meant the “label” has been printed, they cannot be modified) there is nothing they could do. The printing of a label 5 min after ordering means “there is nothing they can do to help to help a client?!” No effort to resolve nor notable interest to do so. Very unprofessional. Very disappointed.

This is an awesome product I ordered a goose, chicken, and a hamster . I really wanted the goose and hamster. Also I love warmies and I plan on giving one to my cousin. This is an amazing project. I use them nightly, bravo for this amazing product.

Trusted and fast shipping -