I purchased items from Warmies on 12/9/23 I purchased items from Warmies on 12/9/23. When Christmas came and went and my tracking still was showing as "Still at the shipper", I emailed customer service. I never got a response and I still haven't gotten the order, and I have yet to get a refund. They don't respond to emails for weeks at a time. I contacted UPS and they told me that my package had NOT been received by them for shipping yet, it's been almost a month and my order hasn't even been shipped. I've already purchased the items elsewhere as they were Christmas presents for my three Granddaughters. I want my $85.57 returned IMMEDIATELY!!!

Awful Customer Service Awful Customer Service. DO NOT RECOMMEND. I placed an order, and minutes after I reached out as I wish to add something else. All I’ve heard was “I can’t” “it’s not possible” “it cannot be done”. The customer representative boldly stated that as the order was “fulfilled” (specified: this meant the “label” has been printed, they cannot be modified) there is nothing they could do. The printing of a label 5 min after ordering means “there is nothing they can do to help to help a client?!” No effort to resolve nor notable interest to do so. Very unprofessional. Very disappointed.

Trusted and fast shipping -

This is an awesome product I ordered a goose, chicken, and a hamster . I really wanted the goose and hamster. Also I love warmies and I plan on giving one to my cousin. This is an amazing project. I use them nightly, bravo for this amazing product.

Be aware!! If it overheats it is unusable unless u like burnt popcorn smell Be aware!!! Purchase a neck warmer placed in microwave. Placed on wire rack in microwave heard popping and when I removed it smelled like burnt popcorn. Instruction on tag says do not overheat and wattage instructions only. I contacted support that stated “if you notice the scorch smell from our product it’s a sign it may have been overheated overheating can occur if you use a microwave with a higher wattage than recommended if the product is heated for too long or if the turntable isn’t rotating properly, we understand how disappointing that can be. But unfortunately, once the flax seed inside is scorched, there’s no going back. And then offered me a 25% discount on next purchase lol! As if I would buy another. Nope. Thanks Warmies for detailed information. I used it 4 times. Not worth the 25 dollars.