You pay for Returning items The warmies are great but if the item arrives late or you need to return you pay for the shipping which is at least $15 (item was 29.99 return was at least $15 depending on carrier). Just keeping it since it's so expensive to return. Responsive customer service and happy my daughter liked her cow. Disappointed on return policy

I love my Purple Lavender Scented bear I love my Purple Lavender Scented bear I highly recommend

The bobcat looks nothing like pictured… The bobcat looks nothing like pictured and none of the items I ordered smelled like lavender instead they have a weird sour smell. Customer service is nonexistent. Terrible experience.

Great Products, Horrible Customer Service I purchased items from Warmies on 11/19. When the first week of December came and went and my tracking still was showing as "Still at the shipper", I emailed customer service. I never got a response and I still haven't gotten the order, and I have yet to get a refund. They don't respond to emails for weeks at a time. I finally got a response 2 weeks ago and was told to contact the post office and check with my neighbors. Finally, today, I got an email that it's obviously lost, and they want to send me a replacement. I've already purchased the items elsewhere as they were Christmas presents. Very sad because the products are amazing, but their customer service and response is terrible. If you're going to buy these products, order through Amazon or some other outlet where you have recourse, I've got no items and no money. At this point, I'm not a happy camper. Updated: 1/21/23 After leaving my review here, the president of the company reached out to me via email to see what he could do to make things right. I finally got a refund and an assurance from the President that they are working hard to improve.

Buyer Beware. Poor quality, worse customer service. Slippers were a gift for Christmas. As soon as I removed them from the packaging a few days later, little seeds spilled everywhere. I found a hole, not in a seam where I could have maybe fixed them. Just a straight up hole, like someone poked it.I left multiple messages through the website over 2-3 weeks with no response. I finally got through to a person on the phone by selecting "retailer" in the phone tree. She was no help at all. I guess I'm out of luck