Buyer Beware. Poor quality, worse customer service. Slippers were a gift for Christmas. As soon as I removed them from the packaging a few days later, little seeds spilled everywhere. I found a hole, not in a seam where I could have maybe fixed them. Just a straight up hole, like someone poked it.I left multiple messages through the website over 2-3 weeks with no response. I finally got through to a person on the phone by selecting "retailer" in the phone tree. She was no help at all. I guess I'm out of luck

Did good by me My Warmie Slippers are soft and warm (always heated as directed), but quality on my pair was very poor and the flax seed had already started coming out after a handful of uses. I reached out and Customer Service sent me a new pair.

Awful Customer Service Awful Customer Service. DO NOT RECOMMEND. I placed an order, and minutes after I reached out as I wish to add something else. All I’ve heard was “I can’t” “it’s not possible” “it cannot be done”. The customer representative boldly stated that as the order was “fulfilled” (specified: this meant the “label” has been printed, they cannot be modified) there is nothing they could do. The printing of a label 5 min after ordering means “there is nothing they can do to help to help a client?!” No effort to resolve nor notable interest to do so. Very unprofessional. Very disappointed.

The bobcat looks nothing like pictured… The bobcat looks nothing like pictured and none of the items I ordered smelled like lavender instead they have a weird sour smell. Customer service is nonexistent. Terrible experience.

We have been HUGE supporters and buyers… We have been HUGE supporters and buyers of warmies. But honestly, they don’t warm up and if you slightly overheat, they smell like burnt popcorn and are ruined. For the price, I feel as if these should be better quality. I’ve reached out to customer service in regards to a product and hoping to hear back. I’ll update if I get an answer after seeing so many negative reviews with customer service..😔