Mis/non-delivered item, out $130 Ordered something online, found out after it disappeared that they use uninsured shipping. Since the carrier reported it delivered, I'm out $130 even though it never showed up. Contacting customer service told me to take the issue up with the mail carrier, who won't do anything because it's uninsured. Would not use store again. [edit] Customer service told me to take up problems with shipper, they did not "work with me".

You have to give them something but… You have to give them something but this store would get a negative from me.

Item has a defect Item has a defect. Shows it’s charged but will not turn on. Unable to use. Currently waiting for Customer Service to make it right. Will update. Update #1 Excellent Customer Service very responsive, shipping a replacement. Hopefully new item will work properly. Will update once received.

Great Service, highly recommend!!! We have received numerous packages of both lingerie and sex toys. My wife and I have been highly impressed to date. Had one bad product, customer service corrected the issue and has a new product on the way. Fast shipping/discreet packages.

Genuine Magic Wand !!! My item shipped quickly and in discreet, protective packaging. More importantly, I was able to find the genuine article of a Magic Wand (originally by Hitachi)! The weight & build quality is the best I've seen in a personal vibrator and I was thrilled to receive it.