The best customer service and assurance ever! I am so impressed with this company and the way they do business. Every step of the way you are always informed! Sometimes things can get a bit complicated between ordering and shipping and the like but it is all very logical and well run and it takes no time at all to get a hold of someone to answer your questions. I just got off the chat with Mark and he is amazing at his grasp of what's going on and how the whole thing works. Also incredibly friendly and efficient as well!

Only doll vendor you need... Entire order process was very smooth, with the only hitches in the shipping (due to a delay in Japan) that were outside their control. Worked with me closely on hitting a shipping "window" on my week off from work, but then adjusted quickly to move it up when circumstances changed. Also provided photos of the finished product prior to shipping. Product arrived in perfect shape and entirely met my expectations. Highly recommended.

Great Product Quality Great product with realistic body, and some clothing included. It took a few weeks longer (than advertised) to ship, but it was on FedEx, I presume. Overall, a great investment.

Very pleased Okay so I was hesitant at first but my doll did not disappoint. It came in a very well protected with styrofoam and air bags to protect her delicate areas and some extra supplies such as extra eyes, nails, a comb and usb heater to keep her nice and warm inside. The doll came a week or two earlier than expected so that was an extra bonus. They were very proactive about answering questions via email and their website. But yes overall a very trustworthy company. I am actually a member of a doll forum and they're one of the most trusted companies up there and they have definitely earned that position if everyone else's experience was as good as mine.

Simply Amazing I purchased the doll Delia and made many customizations, even after the doll was made. SRSD was very helpful and patient as they sent in my requests to the manufacturer back and forth during the whole process. JY Dolls, even though they had to do extra work, the quality of the doll has exceeded my expectations. No lines along the body, a hymen, lovely jiggle physics, and for a TPE doll, the amount of oil on the surface of the skin is surprisingly low. All in all, the doll turned out simply amazing.