I bought one of their male masturbators. It failed it failed and they replaced it. I bought one of their male masturbators that only functioned for two weeks, then died. I loved it when it was working and wanted another because the stimulation was great. I notified them and provided a video of the quivering machine. They immediately sent a new one. I'm more than happy. I've told many other older guys are widowers or their wife can no longer have sex. I recommend that you purchase from them because they are honest and care about their customers.

Bluetooth not pairing I had purchased three different items two of the items had an issue with the Bluetooth remote's that were not pairing with the devices. I had emailed them but I thought that had not responded but my mistake had gone to my spam. I emailed them back again and explain the issue that I was having. Annie from their office email me back with several suggestions on how to rectify it to pair up. I tried every pairing options/suggestions but they did not work. After I explained what I'd gone through to get it to work and I was still not able get it to work. They sent me out replacements that work perfectly fine. I was planning on buying several other things but I was concerned with online purchasing for these items. I was glad to find someone that was reputable and stood by their products I plan on ordering several more items from them.

Frustating Experience It took almost 3 weeks for me to finally get the product to work properly. It was a very frustrating experience not being able to get my questions answered. The directions are totally worthless which led to more frustration. It was only by accident that I figured out how to use this Dildo! It works great now as advertised! Sorry I can't give it better rating.

delivery issue delivery issue: the only problem i have or have had was the recent return of an order due to an address clitch, just waiting for it to get resent, and as soon as it is i will send another order!

The customer service is 10 stars… The customer service is 10 stars easily. The toy quality was amazing as well. I highly recommend checking out their company and what they have to offer, you won’t be disappointed. The entire experience was great and there’s nothing they could improve on as the experience was perfect. Keep up the great work and keep the quality toys coming!