I bought one of their male masturbators. It failed it failed and they replaced it. I bought one of their male masturbators that only functioned for two weeks, then died. I loved it when it was working and wanted another because the stimulation was great. I notified them and provided a video of the quivering machine. They immediately sent a new one. I'm more than happy. I've told many other older guys are widowers or their wife can no longer have sex. I recommend that you purchase from them because they are honest and care about their customers.

Product Problem 107580- frozen gears Thanks for you help when my Acme Joy product recently failed.While I was unable to comply with your proof of loss requirements. Your staff provided a solution that was speedy and fair and ultimately replaced my unit. Being a satisfied customer I look forward to doing business in the future.

Bluetooth not pairing I had purchased three different items two of the items had an issue with the Bluetooth remote's that were not pairing with the devices. I had emailed them but I thought that had not responded but my mistake had gone to my spam. I emailed them back again and explain the issue that I was having. Annie from their office email me back with several suggestions on how to rectify it to pair up. I tried every pairing options/suggestions but they did not work. After I explained what I'd gone through to get it to work and I was still not able get it to work. They sent me out replacements that work perfectly fine. I was planning on buying several other things but I was concerned with online purchasing for these items. I was glad to find someone that was reputable and stood by their products I plan on ordering several more items from them.

I want to thank you Annie I want to thank you Annie, for helping me out with everything you're a good worker

What made my experience wonderful while… What made my experience wonderful while shopping with Acme Joy is the level of customer service. They respond back to you with any issue you may have in a quick and timely matter, very polite, and willing to do what ever it takes to satisfy the customer. I’m very much pleased and will definitely continue shopping on Acme Joy. They also sell long lasting and very efficient mens toy's.