Truly amazing customer service Truly amazing customer service. Very helpful and knowledgeable. Always quick to respond.

The product is Excellent The product is excellent and the shipping is well timed. Only thing I could complain about is the absence of a cleaning tool (which I'm pretty sure is mentioned above, so this is hardly even a complaint, and more-so a heads-up.)

10/10 Rosemary deserves 10 stars for their customer service. When you order from them a representative will contact you through email, this is a real person that will answer your questions and give you updates in a timely manner. You will be able to directly communicate with this same person throughout the whole process. Rosemary will do everything within reason to make you a happy and returning customer up to and including sending replacement product free of any cost to you, this is a big deal because shipping these dolls is very costly. Unfortunately I ran into a problem with my doll and they didn't hesitate to remedy the issue. These dolls are the real deal at very competitive prices. After discovering Rosemary I have realized that these folks are the best in the business and I have zero reason to shop anywhere else for dolls. Thanks Rosemary!

excellent customer service excellent customer service! and very good product quality. I am 100% satisfied. I recommand it !