Watch out for the penis pumps!!… I called in Monday 2/5 before 1pm and auto system said you were closed. I followed prompts to go to online orders and was on hold for 40 minutes even though system kept saying there were zero callers ahead of me. Totally unacceptable system!! Today they wanted to charge me a 20% restocking fee for a penis pump which almost tore my penis off at the lowest setting and didn’t release right away. Per my insistence they finally waived the restocking fee and I thought they should have provided pre paid shipping but they wouldn’t I still like this company and most of their products and I will place another order once I get my store credit!!!

Good Service, Great Products Very good experience. Online orders, (and I've done a few now) have been very easy and efficient. Good updates about delivery days and tracking. And the Healthy & Active products are very good quality, and are exactly as advertised. Highly recommended.

HNA for your KINKY needs!! I was introduced to this platform by a former kinky colleague of mine! I purchased some goodies however ended up victim to a faulty item! Healthy and Active’s customer service was EXCELLENT!! When I first contacted them about the item, they were so quick and sincere. I was sent a new item within 4 days without having to send back the faulty one. Overall they’re items are super!! I have not dealt with any other issues!

Great American sextoy company with a good customer service I had originally ordered and paid for a product from Healthy & Active's online catalogue through Amazon UK. I was surprised when the product came with an attached importtax since I had thought that the UK was inside the EU tarrif barrier. So I decided to at first return the product since I found the income tax not ok. A friendly representative at DHL reminded me that the U.K. left the EU two years ago which I somewhat remembered but there was no reminder about it when making a purchase on the Amazon UK website. Well, now I know it is that way each time I order through them. To get the product returned, and the amount paid refunded took several days of communication with first DHL next Healthy & Active. Finally, I was able to get both the product back to the U.S., and my money refunded. I appreciate the fast and reliable customer service at Healthy and Active. You are far away in the United States, and I am all the way over here. But your kind and sincere customercare has been heartwarming. I give you 5 stars here on Trustpilot.com. I will be back soon to order directly from you which makes it much easier to remember that there always is an incometax attached on orders from the USA.

Ordered on Feb 6 Ordered on Feb 6, parcel still not delivered today Feb 21. Very disapointing!