Ian Hogan
GBLast moment order change ... Placed and order. Forgot an item. Contacted via chat. Got a real person! Tiffany was understanding, helpful and knowledgeable. So fast, so easy.
Juniper
GBHNA for your KINKY needs!! I was introduced to this platform by a former kinky colleague of mine! I purchased some goodies however ended up victim to a faulty item! Healthy and Active’s customer service was EXCELLENT!! When I first contacted them about the item, they were so quick and sincere. I was sent a new item within 4 days without having to send back the faulty one. Overall they’re items are super!! I have not dealt with any other issues!
nick k
GBBeen buying from them for years Been buying from them for years, always a great experience. Good prices, tons of products, and have always received my orders.
Flemming Johannesen
DKGreat American sextoy company with a good customer service I had originally ordered and paid for a product from Healthy & Active's online catalogue through Amazon UK. I was surprised when the product came with an attached importtax since I had thought that the UK was inside the EU tarrif barrier. So I decided to at first return the product since I found the income tax not ok. A friendly representative at DHL reminded me that the U.K. left the EU two years ago which I somewhat remembered but there was no reminder about it when making a purchase on the Amazon UK website. Well, now I know it is that way each time I order through them. To get the product returned, and the amount paid refunded took several days of communication with first DHL next Healthy & Active. Finally, I was able to get both the product back to the U.S., and my money refunded. I appreciate the fast and reliable customer service at Healthy and Active. You are far away in the United States, and I am all the way over here. But your kind and sincere customercare has been heartwarming. I give you 5 stars here on Trustpilot.com. I will be back soon to order directly from you which makes it much easier to remember that there always is an incometax attached on orders from the USA.
Mike R
GBAccidentally completed an order without… Accidentally completed an order without enough $$ to get the free offer item. Immediately sent an email asking that the order be cancelled so I could correct my mistake. Was contacted the next day and my order was canceled and my credit card was reimbursed. I placed a new order a couple of days later because of this great customer service and the items were delivered without delay.