Last moment order change ... Placed and order. Forgot an item. Contacted via chat. Got a real person! Tiffany was understanding, helpful and knowledgeable. So fast, so easy.

HNA for your KINKY needs!! I was introduced to this platform by a former kinky colleague of mine! I purchased some goodies however ended up victim to a faulty item! Healthy and Active’s customer service was EXCELLENT!! When I first contacted them about the item, they were so quick and sincere. I was sent a new item within 4 days without having to send back the faulty one. Overall they’re items are super!! I have not dealt with any other issues!

Been buying from them for years Been buying from them for years, always a great experience. Good prices, tons of products, and have always received my orders.

Great American sextoy company with a good customer service I had originally ordered and paid for a product from Healthy & Active's online catalogue through Amazon UK. I was surprised when the product came with an attached importtax since I had thought that the UK was inside the EU tarrif barrier. So I decided to at first return the product since I found the income tax not ok. A friendly representative at DHL reminded me that the U.K. left the EU two years ago which I somewhat remembered but there was no reminder about it when making a purchase on the Amazon UK website. Well, now I know it is that way each time I order through them. To get the product returned, and the amount paid refunded took several days of communication with first DHL next Healthy & Active. Finally, I was able to get both the product back to the U.S., and my money refunded. I appreciate the fast and reliable customer service at Healthy and Active. You are far away in the United States, and I am all the way over here. But your kind and sincere customercare has been heartwarming. I give you 5 stars here on Trustpilot.com. I will be back soon to order directly from you which makes it much easier to remember that there always is an incometax attached on orders from the USA.

Accidentally completed an order without… Accidentally completed an order without enough $$ to get the free offer item. Immediately sent an email asking that the order be cancelled so I could correct my mistake. Was contacted the next day and my order was canceled and my credit card was reimbursed. I placed a new order a couple of days later because of this great customer service and the items were delivered without delay.