Ordered on Feb 6 Ordered on Feb 6, parcel still not delivered today Feb 21. Very disapointing!

Great American sextoy company with a good customer service I had originally ordered and paid for a product from Healthy & Active's online catalogue through Amazon UK. I was surprised when the product came with an attached importtax since I had thought that the UK was inside the EU tarrif barrier. So I decided to at first return the product since I found the income tax not ok. A friendly representative at DHL reminded me that the U.K. left the EU two years ago which I somewhat remembered but there was no reminder about it when making a purchase on the Amazon UK website. Well, now I know it is that way each time I order through them. To get the product returned, and the amount paid refunded took several days of communication with first DHL next Healthy & Active. Finally, I was able to get both the product back to the U.S., and my money refunded. I appreciate the fast and reliable customer service at Healthy and Active. You are far away in the United States, and I am all the way over here. But your kind and sincere customercare has been heartwarming. I give you 5 stars here on Trustpilot.com. I will be back soon to order directly from you which makes it much easier to remember that there always is an incometax attached on orders from the USA.

Very good Experience Very good Experience I surprised my wife and ordered several items including the cordless Magic Wand. These items arrived in a timely manner and were all well made quality products. Based on my experience, I would recommend Healthy and Active to anyone looking for quality products.

Last moment order change ... Placed and order. Forgot an item. Contacted via chat. Got a real person! Tiffany was understanding, helpful and knowledgeable. So fast, so easy.

Excellent customer service After placing an order last night I wanted to upgrade from 2 day shipping to 1 day shipping. Sent an email saying I would be calling in the morning to make the changes. Wyatt from customer service replied via email first thing in the morning. When I called customer service Wyatt answered! While on the phone I was able to order 4 additional items and upgrade to 1 day shipping. Can’t wait to play with my items over the weekend!!! Will be ordering from Healthy & Active in the near future. Thank you Wyatt for you’re quick response and outstanding customer service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️