On 11/26/22 I went to the Turner store… On 11/26/22 I went to the Turner store on Mohawk Drive in Bakersfield, and paid in full for a Kimber pistol that was on sale. A couple of days into the ten day waiting period, I received an unsigned form letter dated 12/1/22 from the DOJ stating that they were delaying the sale for thirty days while they investigate my identity and the possibility that the gun was stolen. The DOJ has done this on every gun I have purchased in the last two years and this makes three times, and my fingerprints were livescanned over a decade ago. The FFL I used on the previous two DOJ delays simply handed me my gun at expiration of the delay, since nothing was found as usual. Anyway, I received a phone call from Turner's on 12/26/22 wherein they stated the DOJ hold had expired without incident, but Turner's was choosing to cancel the sale anyway. They said they would be refunding my money LESS the $44.70 DROS fee ( $7.00 of which is Turner's own "service charge"). I protested that since it was Turner who was cancelling the sale, they should be the one who eats the DROS fee, but they stood firm. All they had left to do was hand me the gun that I arguably owned at that point, but they opted to cancel. So, I went to their store on 12/26/22 and returned two mags that I had previously bought for the gun I was now not getting. While I was there, I asked for the refund on the gun. They refused, stating that refund amounts over $500. had to be mailed to my address by corporate. They didn't say when that refund would come. So, now Turner has had the use of over $1,300. of my money for more than a month, and counting, and still intends to rip me off for the DROS fee they rendered useless. When I buy a gun from a customer friendly FFL, I will have to pay the DROS fees again. The DOJ is violating people's rights and Turner is helping them do it.

2-4 hour wait for ammo purchase Makes no sense I have to wait 2 to 4 hours to make a 2 minute ammo purchase. There should be a designated turners employee for ammo purchases only or have a policy where when a employee is done with a fire arm purchase or pick up and is free, ask if there is any ammo only purchases.

Check your merchandise carefully. I purchased a brand new Beretta handgun,they let me handle the one in the case, they said they had to order it so I pick it up not fully checking my gun got home and the mag kept jamming I took it back and the guy told me he has two and they jams like that as well? Now my brand new gun never been fired is in the shop. I told the manager I didn't want that gun I want a new one.This gun has marks as it was a used gun also ,he told me the gun is registered to me and thats your gun and he cannot give me a new one.I would never be able to trust this gun or any one in that store on Hawthorne.

Everybody’s rude Everybody’s rude! I would never recommend this place to a blind person . I’ve heard them makes weird jokes about customer who was there before me, male workers tend to show off infront of a female worker, they all have attitudes as if they’re better than you Etc…. This place sucks KW DEFENSE IS EXCELLENT SPOT. GOOD CUSTOMER SERVICE AND EMOLOYEES.

Tulare Turners outdoorsman , Tulare Turners outdoorsman ,, rude as hell ,, my first time there, and my last .. and passing my experience on to others ,, take your Calif rude and shove it.