AWFUL DO NOT BUY!! AWFUL DO NOT BUY!!! Order still pending fulfillment placed in beginning Jan. Lacks customer service support. Refuses refund. Took over a mth. for reply. Still haven't corrected or fulfilled my order placed in Jan.

Not honouring the guarantee… I purchased a hot water tap (Hanstrom)for a client 6 months ago and it stop heating. I contacted verana after repeated attempts and spoke to someone who told me they would look into and call me back. Now Three weeks on after sending videos of a not heating unit in every possible sinario of setting and still not working I'm still having to chase them for a replacement to honour the guarantee. DON'T BUY FROM THIS COMPANY.

DO NOT BUY HERE!!! DO NOT BUY HERE!!! I ordered like a month ago an did not receive my order yet and dont know if it will come in the future. The communication with the service team is very disappointing and it all seems like a big scam. They send me a link where i could track my order. It said it has been delivered in my mailbox in New York (I live in Europe) then i wrote them again what this had to mean. They send another tracking link from another website. There it said it is still in china, two days later in Budapest and now it should be finally in the right country. But after all that i can not trust or believe anything they told or sent me. Already biggest waste of money.

Always on trend! They are always on point with your new arrivals. I order something every other month or so and have never had any issues.

That is the kindest thing I can say… That is the kindest thing I can say about the company. I placed an order, several weeks ago and now two weeks into it, I have nothing. I have emails they send saying "it's on the way." Yet when I click through the tracking link, or go to track via USPS website, nothing. There is a label created, but no actual tracking. They of course sent the email of "it's on the way" 5 days prior to the actual label being created. I have tried contacting them, email, phone call, any form of contact, but the only response I get, "it's on the way, its international shipping, its always like this, sorry" with a link referring me back to their shipping policy that says it can take up to 21 business days. They don't share any of their shipping information policies, refund policies, or any other information with you prior to the sale, but they are sure good about sending out the same link to the same "shipping policies" without actually allowing you to contact. I've finally had to contact the credit card company to start a fraud process because there has been no response from the company.