SO DISAPPOINTED SO DISAPPOINTED. I dropped so much money on an order and followed the sizing recommendations on the website. 3 of the things I purchased wouldn’t even go up past my thighs. Another two items were such horrible quality. A third was a harness that wouldn’t fit, and I am an average sized female. Turns out their website says you can’t return due to sizing errors? What kind of bull is that!? I emailed customer service and am hoping to hear back. What a waste of money. I would not recommend this.

Absolute trash. All marketing no quality. The lingerie and swim wear that I ordered for my partner arrived in cheap compressed Chinese packaging, the sizing far off and the original product I wanted couldn’t be delivered. Customer service refuses any refunds and fails to deal with the matter to any extent. Might as well not have that department. Would not recommend to anyone. Shameful.

AWFUL DO NOT BUY!! AWFUL DO NOT BUY!!! Order still pending fulfillment placed in beginning Jan. Lacks customer service support. Refuses refund. Took over a mth. for reply. Still haven't corrected or fulfilled my order placed in Jan.

SCAM / TERRIBLE QUALITY Do not purchase from Vavana. Absolute scam, took over 4 months for the product to arrive. It was actually from "Ali Express" so they obviously purchased it from there and sold as their own. Asked for a refund multiple times as item is very poor quality and paid over $80USD for the product. Customer service team never replies to emails. Policy on website says if item is not delivered within 35 business days you will get a full refund. 4 months gone and still waiting for my refund. DO NOT purchase from Vavana. Absolute waste of money.

Not honouring the guarantee… I purchased a hot water tap (Hanstrom)for a client 6 months ago and it stop heating. I contacted verana after repeated attempts and spoke to someone who told me they would look into and call me back. Now Three weeks on after sending videos of a not heating unit in every possible sinario of setting and still not working I'm still having to chase them for a replacement to honour the guarantee. DON'T BUY FROM THIS COMPANY.