Smooth, easy process of buying a beautiful doll. The whole process of shopping at Ashton Drake went very easily and smoothly, from ordering online, shipping, and receiving the most beautiful doll I've ever seen. Customer service is also great - quick, friendly, helpful response.

Buyer Be Ware!!!! So, I ordered a doll, and it was the second try to get the correct doll as advertised online and in the catalog mailer. The doll was also a direct replacement for one that was damaged. The doll came in nothing as advertised with both dolls ordered and not even close to the pictures and or the one that is being replaced. The quality is not even close to Ashton Drake quality. I am not sure what management has changed at Ashton Drake but between the Quality Assurance, the manufacturing and false advertisement this company has gone downhill. That does not even explain the arguing you have to deal with when trying to speak to customer service.

Absolutely terrible Absolutely terrible! I ordered Charlie for my daughter for Easter. His hair was already coming off and the hat was not stitches right and the top of the hat where the ball was was ripped to shreds! THEN that night his entire arm snapped off!! My daughter spent her Easter crying bc she waited so long to get him! After spending almost $200 on him is crazy for this to happen!! Then the customer service was TERRIBLE!! They could care less and told me to send it back and I have to wait another 30 days!! I paid for shipping to make sure it was here for Easter! They were so rude! I will never ever order from them again!

LOVE I have been shopping for years .I love Aston drake dolls and monkeys.

Reserved but hopeful new buyer. I am reserved on this review as I haven’t received the baby just yet. I spent over $200 on a reborn doll that was a scam from a different site. They never responded of course and never gave the money back. The checking out on Ashton-Drake was easy and finding a new baby was easy! I am just hoping it will be true to the pictures!