They let us know what was going on… They let us know what was going on every step of the way while we were waiting on our furniture to arrive. The folks that scheduled the deliveries were very polite and professional. Scheduling the deliveries was easy and they showed up when they said they would. I would recommend them to everyone! We appreciate the excellent customer service that you provided to our family! A+++

Excellent company and product. Excellent sales support and customer service. Dresser arrived ahead of schedule, approx. 2-1/2 weeks earlier than the competitors. UPS delivered the large package to my front door. Excellent heavy duty packaging. Minimal assembly was required (less than 15 minutes). Construction and furniture finish is second to none. I highly recommend the Bambi Bayby Store for furniture needs.

Baby dresser, crib and mattress I found a dresser, crib and mattress on Bambi Baby's website and called to inquire about their availability. Customer service was excellent! Messages were always returned in a timely fashion with accurate information provided. I ended up placing the order, but didn't want the furniture delivered for a few months. This was no problem. Customer service placed a note in the file and called me when the furniture was scheduled to be delivered to confirm the delivery. The furniture arrived very fast and for free! The product is of great quality. I would definitely do business with them again!

Be Prepared to Wait - 17 weeks for order to arrive We ordered a crib, toddler gate, and nightstand in mid-April. Were told we would receive it in 10-12 weeks. It took over 17 weeks, which as a new parent, was extremely frustrating as it came 2 weeks after the baby was born. I called 3 times about it, and each time was assured the order was "on its way." The people on the phone were quite nice, but it should not have taken this long. Fairly disappointed after spending over $3k for high-quality materials; it should have been a better experience.

Amazing!! I cannot say enough good things. After choosing a set that had been discontinued my heart was so heavy after searching everywhere local possible to get the nursery set. Bambi Baby was able to find all the pieces I wanted but 1. Everything arrived here in Louisville with 0 damage. Best customer service I've ever had!