Beautiful products Beautiful products, unique designs. I’ve ordered many times from Olli Ella and gifted lots of their products and have only ever had the best experience. Their toys are some of the most beautiful and well-loved in our house.

Quality is hit or miss and they don’t… Quality is hit or miss and they don’t stand by their products. Don’t offer exchanges only 20% refunds for damaged items. I used to love them but with my last three orders something was always faulty. Like a HOLE in the leg of a Dinkum. I don’t understand the hype when their stuff is always damaged or faulty. Customer service is also really slow and they don’t seem to care about brand image or customers. I’m so upset because I’ve loved their toys when they arrive in good shape. They also use “handmade” and “environmentally friendly” as coo-outs. I also tried to write reviews on the site but they never went through. I can’t find anywhere to write reviews but here to warn others. Don’t understand how it is allowed.

Hair comes out looks a mess… Lovely looking doll but the hair comes put of the cotton and falls out. Really bad for this price of doll. The Annie apple is now discontinued it seems and I can't leave a review on their website. Offered a refund but would not buy any more of their products. Only keeping it as it was a 1st birthday present. Shame I can't add photos

Such a shame Before my most recent experience, I loved this company.. All of the products are great quality in my opinion, but when I spent over £100 on Xmas gifts for my son, my order arrived with not one but TWO items completely MISSING from the box, with a slip inside stating they were all inside & ‘checked’ by a member of the team. This meant my son was disappointed on Christmas morning. Sent several emails to customer care, for the only response to be sent at midnight, asking for my packing slip, i sent this & have heard nothing since. It’s been well over 48 hours since someone actually emailed me back, and I’ve been seemingly ignored since. Obviously very disappointed & feel I've lost my money as nobody giving me an update. I will be buying products from a stockist in future.

Dinkums Our two girls love their dinkum dolls. The soft bodies are great for snuggling up to and the interchangeable outfits are adorable, as well as being easy to get on and off for little fingers. They also love that their dolls can stand with the shoes on.