Overall great! (UPDATED) (Update below) Overall the puzzle is great. However, some of the pieces are laser cut so small that little ends have broken off from transport alone. Also some of the pieces have white corners as if the image didn't stick during fabrication. UPDATE: Puzzleup had great customer service. After this review they had reached out to rectify the situation. They sent us a new puzzle which was much better printing quality and the little white corners were no more.

Reliable and fast Fast response to the order with shipping 2 workdays after ordering. Order arrived in 18 days to Denmark, Europe, just as stated on the website, and that's even with the package going through customs. Everything arrived in pristine condition, and the puzzle is challenging as hoped. I really like all the unordinary pieces making you smile when you pick up a special piece. The only slight disadvantage was the tracking of the package which still is not updated since it arrived to customs in Denmark, but everything else worked perfectly :)

placed order 12/9/2023 received order… placed order 12/9/2023 received order confirmation have not yet received any shipping or tracking info ????

I love the puzzles!! I love the puzzles!!! as puzzle addict, I like trying new puzzles, and those can be extremely challenging. I really like the shapes and the special pieces. Some are easy (like the Michelangelo one, or Joconde) and some are devilishly hard (the most difficult so far: Venus). The company seems to be starting, so the shipment is really less than optimal: in the end, I feel like I'm not supporting the puzzle guys, but the shipment company and the German customs. It's really annoying knowing that Kyiv is quite close. I wish them all the best and hope they can solve this shipment issue. The bags are also somewhat loosely closed when they arrive: it's easy to lose pieces. One star less because of that.

Happy Camper! I'm a repeat customer. First time ordering was an 11 on a scale of 1 to 10 for easiness and satisfaction of the product. This time I knew the website skipped a step in my order for the personalized puzzle. But I continued my order anyways. Not even a day later I was emailed to ask for a picture and they sent me a preview of the puzzle before making it not even 2 days after the original order placement. They made sure it was exactly what I wanted. Super friendly and helpful. Now my order is being processed and I can not wait to get them!!