Missing Puzzle Pieces, no Service. Simple; I’m missing a puzzle piece from my purchase. I contacted them twice now, a 2 week ordeal. They keep telling me that they don’t see my order under my email address nor name BUT I have the damn confirmation e-mail AND shipping notice as proof. I emailed them both - crickets!!! Do not order from this company!!! They will ship incomplete puzzles, and then never look back.

I bought a personalized small puzzle… I bought a personalized small puzzle and i love it. These puzzles are so special and unique. Most importantly, i had some issues with customs fees that i had to pay to clear the parcel (i bought it from Italy) and the customer service from puzzleup was quick and very helpful in responding. They even decided to compensate me for the full amount of the fee, although not their fault. 100% recommended from every side.

Super quick delivery and the puzzle… Super quick delivery and the puzzle looks great. These terrific puzzles come from the Ukraine and are going fast. Help this great company by giving them your support!

DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY. I ordered three puzzles - 1 for myself and 2 as gifts. My puzzle was missing a piece and another puzzle had a broken piece. The 3rd puzzle was fine. I contacted their customer support and was told that I would hear back from them within 24 hours. Three emails later, I contacted my bank and had them stop payment for the puzzles. Still no response to date.

Everything went well with the order and… Everything went well with the order and it even arrived quickly!:) the only issue is that when picking up the order I had to pay a large amount due to customs issues, of which I was never informed that it could happen.:|