I love the puzzles!! I love the puzzles!!! as puzzle addict, I like trying new puzzles, and those can be extremely challenging. I really like the shapes and the special pieces. Some are easy (like the Michelangelo one, or Joconde) and some are devilishly hard (the most difficult so far: Venus). The company seems to be starting, so the shipment is really less than optimal: in the end, I feel like I'm not supporting the puzzle guys, but the shipment company and the German customs. It's really annoying knowing that Kyiv is quite close. I wish them all the best and hope they can solve this shipment issue. The bags are also somewhat loosely closed when they arrive: it's easy to lose pieces. One star less because of that.

DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY. I ordered three puzzles - 1 for myself and 2 as gifts. My puzzle was missing a piece and another puzzle had a broken piece. The 3rd puzzle was fine. I contacted their customer support and was told that I would hear back from them within 24 hours. Three emails later, I contacted my bank and had them stop payment for the puzzles. Still no response to date.

I ordered a dog puzzle for a resident… I ordered a dog puzzle for a resident at an assisted living facility and she was so excited! We were going to hang it in her room because it resembled her dog she can not have at the facility. I go down this evening and she is crying , because 2 pieces are missing!!!! That is wrong on so many levels !!!!! I would be mad about this even if it were free , but I paid for it to make a 90 year lady happy . I want my money back or a new puzzle checked by someone who can count.

I bought a personalized small puzzle… I bought a personalized small puzzle and i love it. These puzzles are so special and unique. Most importantly, i had some issues with customs fees that i had to pay to clear the parcel (i bought it from Italy) and the customer service from puzzleup was quick and very helpful in responding. They even decided to compensate me for the full amount of the fee, although not their fault. 100% recommended from every side.

Super quick delivery and the puzzle… Super quick delivery and the puzzle looks great. These terrific puzzles come from the Ukraine and are going fast. Help this great company by giving them your support!