I ordered a dog puzzle for a resident… I ordered a dog puzzle for a resident at an assisted living facility and she was so excited! We were going to hang it in her room because it resembled her dog she can not have at the facility. I go down this evening and she is crying , because 2 pieces are missing!!!! That is wrong on so many levels !!!!! I would be mad about this even if it were free , but I paid for it to make a 90 year lady happy . I want my money back or a new puzzle checked by someone who can count.

Took my money but never receive produces I ordered 4 puzzles for Christmas presents. The company billed my Visa but never sent an email confirmation or the puzzles. I contacted the company via email and they told me they never heard of me or the numbers I gave them on my Visa acct.

Missing Puzzle Pieces, no Service. Simple; I’m missing a puzzle piece from my purchase. I contacted them twice now, a 2 week ordeal. They keep telling me that they don’t see my order under my email address nor name BUT I have the damn confirmation e-mail AND shipping notice as proof. I emailed them both - crickets!!! Do not order from this company!!! They will ship incomplete puzzles, and then never look back.

Overall great! (UPDATED) (Update below) Overall the puzzle is great. However, some of the pieces are laser cut so small that little ends have broken off from transport alone. Also some of the pieces have white corners as if the image didn't stick during fabrication. UPDATE: Puzzleup had great customer service. After this review they had reached out to rectify the situation. They sent us a new puzzle which was much better printing quality and the little white corners were no more.

It was not good It was not good. I never received my order. Margaret Ordoubadian 1925 Memorial Blvd. Apt. 123 Murfreesboro TN 37129