Took my money but never receive produces I ordered 4 puzzles for Christmas presents. The company billed my Visa but never sent an email confirmation or the puzzles. I contacted the company via email and they told me they never heard of me or the numbers I gave them on my Visa acct.

I bought a personalized small puzzle… I bought a personalized small puzzle and i love it. These puzzles are so special and unique. Most importantly, i had some issues with customs fees that i had to pay to clear the parcel (i bought it from Italy) and the customer service from puzzleup was quick and very helpful in responding. They even decided to compensate me for the full amount of the fee, although not their fault. 100% recommended from every side.

I ordered a dog puzzle for a resident… I ordered a dog puzzle for a resident at an assisted living facility and she was so excited! We were going to hang it in her room because it resembled her dog she can not have at the facility. I go down this evening and she is crying , because 2 pieces are missing!!!! That is wrong on so many levels !!!!! I would be mad about this even if it were free , but I paid for it to make a 90 year lady happy . I want my money back or a new puzzle checked by someone who can count.

Great little company with impressive… Great little company with impressive products! I own multiple of their puzzles, and enjoy doing them. They are a bit more challenging than traditional cardboard ones, which I appreciate.

Beautiful puzzles Beautiful puzzles. I ordered several to give as gifts. I just wish there had been a slip of paper with the puzzle name inside each bag, as the fridge magnets with the puzzle images included in the packaging was not attached to its matching puzzle, so it took a while to go through all the puzzles, to look at the pieces, to work out which photo belonged to which puzzle.