Wouldn't Accept Returns The puzzles looked nice in the pictures, but it was hard to tell how big the pieces were or thin they were. The site didn't list the size of the pieces. The pieces themselves are tiny and thin and free-floating, they don't snap together or stay in place. Then we were not able to return them for any refund as they were far too small for my elderly father to put together. We bought them thinking that it had a small number of pieces and would be rather larger pieces. Wasn't what we were looking for.

Happy Camper! I'm a repeat customer. First time ordering was an 11 on a scale of 1 to 10 for easiness and satisfaction of the product. This time I knew the website skipped a step in my order for the personalized puzzle. But I continued my order anyways. Not even a day later I was emailed to ask for a picture and they sent me a preview of the puzzle before making it not even 2 days after the original order placement. They made sure it was exactly what I wanted. Super friendly and helpful. Now my order is being processed and I can not wait to get them!!

Overall great! (UPDATED) (Update below) Overall the puzzle is great. However, some of the pieces are laser cut so small that little ends have broken off from transport alone. Also some of the pieces have white corners as if the image didn't stick during fabrication. UPDATE: Puzzleup had great customer service. After this review they had reached out to rectify the situation. They sent us a new puzzle which was much better printing quality and the little white corners were no more.

Everything went well with the order and… Everything went well with the order and it even arrived quickly!:) the only issue is that when picking up the order I had to pay a large amount due to customs issues, of which I was never informed that it could happen.:|

i think it was way over wraped it toke… i think it was way over wraped it toke me 20 minite to open it then i had to deal with the noddle in the bag that was su with white wire i couldn t see toke an other 10 minutes lol. it s funny your pacaging look ecolo when you get rid of all the wrapping and tapes and more wraping then nececary just use the box tape it so it cant open then put a sticker on it with the address this is more plasticc then i use in a year. the only mondel of the puzzle is 10 cm diameter a bigger one would have been nice. the puzzle look really nice and complicated my dad is going to love it good thing he didn t have to go tru the wrapping lol