Took my money but never receive produces I ordered 4 puzzles for Christmas presents. The company billed my Visa but never sent an email confirmation or the puzzles. I contacted the company via email and they told me they never heard of me or the numbers I gave them on my Visa acct.

Great little company with impressive… Great little company with impressive products! I own multiple of their puzzles, and enjoy doing them. They are a bit more challenging than traditional cardboard ones, which I appreciate.

Overall great! (UPDATED) (Update below) Overall the puzzle is great. However, some of the pieces are laser cut so small that little ends have broken off from transport alone. Also some of the pieces have white corners as if the image didn't stick during fabrication. UPDATE: Puzzleup had great customer service. After this review they had reached out to rectify the situation. They sent us a new puzzle which was much better printing quality and the little white corners were no more.

I love the puzzles!! I love the puzzles!!! as puzzle addict, I like trying new puzzles, and those can be extremely challenging. I really like the shapes and the special pieces. Some are easy (like the Michelangelo one, or Joconde) and some are devilishly hard (the most difficult so far: Venus). The company seems to be starting, so the shipment is really less than optimal: in the end, I feel like I'm not supporting the puzzle guys, but the shipment company and the German customs. It's really annoying knowing that Kyiv is quite close. I wish them all the best and hope they can solve this shipment issue. The bags are also somewhat loosely closed when they arrive: it's easy to lose pieces. One star less because of that.

DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY. I ordered three puzzles - 1 for myself and 2 as gifts. My puzzle was missing a piece and another puzzle had a broken piece. The 3rd puzzle was fine. I contacted their customer support and was told that I would hear back from them within 24 hours. Three emails later, I contacted my bank and had them stop payment for the puzzles. Still no response to date.