Missing Puzzle Pieces, no Service. Simple; I’m missing a puzzle piece from my purchase. I contacted them twice now, a 2 week ordeal. They keep telling me that they don’t see my order under my email address nor name BUT I have the damn confirmation e-mail AND shipping notice as proof. I emailed them both - crickets!!! Do not order from this company!!! They will ship incomplete puzzles, and then never look back.

Took my money but never receive produces I ordered 4 puzzles for Christmas presents. The company billed my Visa but never sent an email confirmation or the puzzles. I contacted the company via email and they told me they never heard of me or the numbers I gave them on my Visa acct.

Reliable and fast Fast response to the order with shipping 2 workdays after ordering. Order arrived in 18 days to Denmark, Europe, just as stated on the website, and that's even with the package going through customs. Everything arrived in pristine condition, and the puzzle is challenging as hoped. I really like all the unordinary pieces making you smile when you pick up a special piece. The only slight disadvantage was the tracking of the package which still is not updated since it arrived to customs in Denmark, but everything else worked perfectly :)

Great little company with impressive… Great little company with impressive products! I own multiple of their puzzles, and enjoy doing them. They are a bit more challenging than traditional cardboard ones, which I appreciate.

Falls short on Quality but Great Customer Service Really love the design and pattern of 'The Starry Night' puzzle. However, they came with white specks where the colours chipped around the edges and this was evident on almost every puzzle piece. The puzzles were also quite dusty probably due to the nature of its material but at their given price point, I think they could have done a better job. Edit: I was contacted by their friendly staff and was given a new box of 'The Starry Night' puzzle. There are still some chips but very tiny and a lot less noticeable than before. Greatly appreciate their efforts.