I bought a personalized small puzzle… I bought a personalized small puzzle and i love it. These puzzles are so special and unique. Most importantly, i had some issues with customs fees that i had to pay to clear the parcel (i bought it from Italy) and the customer service from puzzleup was quick and very helpful in responding. They even decided to compensate me for the full amount of the fee, although not their fault. 100% recommended from every side.

Everything went well with the order and… Everything went well with the order and it even arrived quickly!:) the only issue is that when picking up the order I had to pay a large amount due to customs issues, of which I was never informed that it could happen.:|

Overall great! (UPDATED) (Update below) Overall the puzzle is great. However, some of the pieces are laser cut so small that little ends have broken off from transport alone. Also some of the pieces have white corners as if the image didn't stick during fabrication. UPDATE: Puzzleup had great customer service. After this review they had reached out to rectify the situation. They sent us a new puzzle which was much better printing quality and the little white corners were no more.

Falls short on Quality but Great Customer Service Really love the design and pattern of 'The Starry Night' puzzle. However, they came with white specks where the colours chipped around the edges and this was evident on almost every puzzle piece. The puzzles were also quite dusty probably due to the nature of its material but at their given price point, I think they could have done a better job. Edit: I was contacted by their friendly staff and was given a new box of 'The Starry Night' puzzle. There are still some chips but very tiny and a lot less noticeable than before. Greatly appreciate their efforts.

I love the puzzles!! I love the puzzles!!! as puzzle addict, I like trying new puzzles, and those can be extremely challenging. I really like the shapes and the special pieces. Some are easy (like the Michelangelo one, or Joconde) and some are devilishly hard (the most difficult so far: Venus). The company seems to be starting, so the shipment is really less than optimal: in the end, I feel like I'm not supporting the puzzle guys, but the shipment company and the German customs. It's really annoying knowing that Kyiv is quite close. I wish them all the best and hope they can solve this shipment issue. The bags are also somewhat loosely closed when they arrive: it's easy to lose pieces. One star less because of that.