Happy Camper! I'm a repeat customer. First time ordering was an 11 on a scale of 1 to 10 for easiness and satisfaction of the product. This time I knew the website skipped a step in my order for the personalized puzzle. But I continued my order anyways. Not even a day later I was emailed to ask for a picture and they sent me a preview of the puzzle before making it not even 2 days after the original order placement. They made sure it was exactly what I wanted. Super friendly and helpful. Now my order is being processed and I can not wait to get them!!

I bought a personalized small puzzle… I bought a personalized small puzzle and i love it. These puzzles are so special and unique. Most importantly, i had some issues with customs fees that i had to pay to clear the parcel (i bought it from Italy) and the customer service from puzzleup was quick and very helpful in responding. They even decided to compensate me for the full amount of the fee, although not their fault. 100% recommended from every side.

Wouldn't Accept Returns The puzzles looked nice in the pictures, but it was hard to tell how big the pieces were or thin they were. The site didn't list the size of the pieces. The pieces themselves are tiny and thin and free-floating, they don't snap together or stay in place. Then we were not able to return them for any refund as they were far too small for my elderly father to put together. We bought them thinking that it had a small number of pieces and would be rather larger pieces. Wasn't what we were looking for.

DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY. I ordered three puzzles - 1 for myself and 2 as gifts. My puzzle was missing a piece and another puzzle had a broken piece. The 3rd puzzle was fine. I contacted their customer support and was told that I would hear back from them within 24 hours. Three emails later, I contacted my bank and had them stop payment for the puzzles. Still no response to date.

i think it was way over wraped it toke… i think it was way over wraped it toke me 20 minite to open it then i had to deal with the noddle in the bag that was su with white wire i couldn t see toke an other 10 minutes lol. it s funny your pacaging look ecolo when you get rid of all the wrapping and tapes and more wraping then nececary just use the box tape it so it cant open then put a sticker on it with the address this is more plasticc then i use in a year. the only mondel of the puzzle is 10 cm diameter a bigger one would have been nice. the puzzle look really nice and complicated my dad is going to love it good thing he didn t have to go tru the wrapping lol