Missing Puzzle Pieces, no Service. Simple; I’m missing a puzzle piece from my purchase. I contacted them twice now, a 2 week ordeal. They keep telling me that they don’t see my order under my email address nor name BUT I have the damn confirmation e-mail AND shipping notice as proof. I emailed them both - crickets!!! Do not order from this company!!! They will ship incomplete puzzles, and then never look back.

I bought a personalized small puzzle… I bought a personalized small puzzle and i love it. These puzzles are so special and unique. Most importantly, i had some issues with customs fees that i had to pay to clear the parcel (i bought it from Italy) and the customer service from puzzleup was quick and very helpful in responding. They even decided to compensate me for the full amount of the fee, although not their fault. 100% recommended from every side.

Excellent addictive puzzles Excellent service, postage a little pricey but well worth it. I've now ordered six puzzles - they're addictive and I'll be ordering more. 🥰

I ordered a dog puzzle for a resident… I ordered a dog puzzle for a resident at an assisted living facility and she was so excited! We were going to hang it in her room because it resembled her dog she can not have at the facility. I go down this evening and she is crying , because 2 pieces are missing!!!! That is wrong on so many levels !!!!! I would be mad about this even if it were free , but I paid for it to make a 90 year lady happy . I want my money back or a new puzzle checked by someone who can count.

Wouldn't Accept Returns The puzzles looked nice in the pictures, but it was hard to tell how big the pieces were or thin they were. The site didn't list the size of the pieces. The pieces themselves are tiny and thin and free-floating, they don't snap together or stay in place. Then we were not able to return them for any refund as they were far too small for my elderly father to put together. We bought them thinking that it had a small number of pieces and would be rather larger pieces. Wasn't what we were looking for.