Opened package, missing pieces I just received my order and see that both of my packages were opened (maybe customs...no idea). These were both for gifts for a birthday present. Not only that, but the multicolor set is missing a number of bar pieces.

Top Notch Magnets Very nice quality product. After a few days, one of the neodymium magnets broke in half, but after a quick email, I was immediately sent several spare magnets and ball bearings. Very good customer service. I will definitely shop from them again.

Shipping Package damaged but OK ! The plastic bag/envelope the shipment arrived in was battered/torn. Upon opening, even the more solid plastic containers and carboard box was damaged and I was concerned I might even have lost some of the contents. I counted each metal ball and to my relief, everything was accounted for. But as the slogan indicates, even counting each/every metal ball was "Oddly satisfying and great for stress relief". We are enjoying the time spent creating/constructing our dreams immensely. Thanks!

Buy at your own risk I ordered 2 sets of BuildrBalls 1010 for my 15 year old nephew's birthday present. He received only 1 set :(( so disappointed. I emailed Customer Service on 9th Oct with no response as yet, today is 13th Oct 2022. Also went online 12th Oct 2022 for "LIVE" chat ... hahaha waited for 12 hours and no response even though the "Chat" says 2 customer service are online. This maybe a good product but this company has no customer service nor can you contact customer service/support if anything goes wrong. Buy at your own risk!

Size was a bit smaller than expected… Size was a bit smaller than expected for the price, but the amount of pieces are correct. I had roughly 15 broken magnets upon opening. I was surprised that the ball portions themselves were not magnets, only the bars, which makes sense as they would be tough to build with if everything were magnets. Bar magnets are very strong for their size.