Late arrival but workable resolution I ordered a Godzilla costume for my son for Halloween this year from this company because the delivery date was stated as falling between October 22-24. I kept track of the shipping status which was very vague and didn’t actually tell the location but rather the vendor that received it, date and time. It still hadn’t arrived by the 29th so I purchased another costume at twice the cost from Amazon with rushed shipping as it didn't qualify for prime delivery. By the time the costume did arrive it was too late to use for Halloween. I did contact the company to cancel my order prior to arrival and got no response but once it did get delivered I re-contacted them and asked for a full refund plus the company to cover shipping costs. The company is based out of China. They came back with a counter offer very quickly in response, with a very workable and understanding tone, of keeping the costume due to high shipping costs and a $20 compensation, which I accepted. I do not plan to order anything from this company again but appreciated their response.

Too small The purchase it self was a really long time coming. Then when it finally came the item was smaller then described. I have to return it. I saw another item that I like. However, it took nearly a month to receive this one. So no thanks. Dorothy

Ordered on December 2nd for Christmas… Ordered on December 2nd for Christmas gift for my granddaughter and today is December 21st. I have tried several emails to get an idea of when I can expect the order and not one response. Very disappointed and I would not recommend doing business with this company. I would rate them a minus star review. I doubt that I will ever see my order.

If I could give this business NO stars… If I could give this business NO stars I would. Everyone who has written a great review are not real customers. I reached out multiple times (3) about my order ( a space jam book bag and lunchbox) Never heard anything back. I had to call my bad no and dispute the transaction. This company is a total ripoff and needs to be sued.

amazing customer service My son received a Christmas gift from here that was too small. They replaced the gift with a bigger size at no charge and shipped it directly to him. He loves the outfit and we couldn't be happier with the service. Thank you for making a 10yr old boys day.