Excellent customer service Excellent customer service. Shipped pretty fast but the post took almost a week when it got to my town not TomiKing fault but I was worried for bit. Model quality is next level

DO NOT BUY - Will not refund orders they cancel Had 2 pre-orders from Dec 2022 and Jan 2023. In Aug 2023 I was "refunded" for the Jan 2023 order by the company cancelling that and Dec 2022 was indicated as "shipped". Refund never arrived and neither did "shipped" order. Sent email in Oct 2023. Company did not respond to any emails sent (checked all email folders). Contacted them through Instagram with no forward progress. Submitted complaint with Better Business Bureau. Finally got responses on Instagram. Was told to submit a request for payment through PayPal. I did that and now after 2 weeks and no repayment they've ghosted me on And still no email responses. Their website has been down since Oct when I tried to get tracking number for "shipped" order. I'm not the only person this has happened to from this company. I CAN NOT recommend doing any business with a company that does not communicate

Fantastic ordering experience Fantastic ordering experience! Delivery took a while but when I contacted them they assured me it was normal because I had a pre order… DUH! So yeah, advice: check if you have a pre order so you aren’t me thinking the order was lost in the mail or something. Hope to be able to visit the store one day soon! I’ll be in Virginia for vacation in three weeks so…

Thief’s!! Becareful Thief’s!!! They have not replied back to my emails, messages via Instagram regarding an order I placed back in December. They kept saying that the order was in progress and suddenly it wasn’t available when I pre-ordered. I paid over $300 and they have not refunded me and are ignoring my messages!! I won’t stop until I get my money back! I work hard for my money and you won’t keep it!!! Beware!! You keep blocking my comments and I will keep posting until you refund my money!!! They keep blocking me from commenting on Facebook and Instagram because they are thief’s!!

The only complaints this company gets… The only complaints this company gets is from impatient people who pre order. Look, every other review is excellent. Just actually read that it’s a pre order and wait. I’ve gotten all of mine.