Great service, received in a week and well packed. Ordered two Stevie Nicks Barbie dolls when no one else had them at retail. The retail price is $55, they had them at $60 with free shipping, so fair pricing imho. I was a little concerned by all of the negative reviews of FAO Schwarz. However, Iordered on a Friday, they loaded tracking numbers by Monday, and I got confirmation that the packages were picked up and headed to me by day 4. Got them on my porch 6 business days after ordering. They were in their Mattel shipping boxes, also packed inside outer boxes with packing pillows. They are in perfect shape! No complaints here. PS they are now out of these sold-out-everywhere dolls, but glad I got mine.

Still not shipped after 7 days and no reply to emails. I bought several items from their online website 7 days ago now and they still have not been shipped despite promising delivery in 3-7 days! However, they charged my credit card 2 days after purchase. I have contacted them now twice by email and 2 days later have still not heard back about why my order has not shipped. At this point I am not going to get them by Christmas as I need to forward them onto Australia and would like to just cancel the order. Over it!!!! Absolutely appalling service.

CHRISTMAS RUINED December the 11, I went into FAO in Rockefeller Center. I worked 3 jobs during fall and winter of 2022 to give my kids a nice Christmas. Here we are January 13, no gifts still for my children. They actually mailed a hair barrette. One hair barrette and the rest of the order is “lost.” Back and forth thru emails and long waits. I will NEVER purchase another gift here again. This was hard earned money, and I don’t have it to replace the gifts. So upset and sad at the callous way they treated me. Never again!

This company is basically a scam This company is basically a scam. They sell you a broken product and won’t do anything about it even with proof it was an error in production and not an error in your part. That is terrible customer service. I will be telling everyone I know not to purchase from this terrible company.

Worst buying experience ever Horrible customer service. Never order on your phone, never make any mistakes on your order, they do not let you make changes. You will get charged $15 to return goods even if you immediately asked (within minutes) to cancel your order. My first buying experience will be my last with this horrible company.