I ordered two Tina Turner Barbie dolls… I ordered two Tina Turner Barbie dolls to keep as collectibles. One of the doll boxes was crushed so I contacted FAO Schwarz’ customer service through their email to see if they had a replacement. I received the automatically generated reply that they would be in touch within 48 hours. Never heard back so I emailed them again…they have never responded. Is this how they treat their customers?

My first order and most likely my last one I made my first order a week ago. I spent over $100 for a statue they claimed was "in stock" on their website. Got my email confirmation, so I thought I would get my tracking info soon. Their website says they ship within 1-3 business days, so I waited. Three business days passed by, and I still haven't received my tracking info. And today (a week after I first placed my order), they sent me an email saying that my order "was canceled because we did not have enough stock to fulfill your order". WTH??? Why would you write "in stock" on your website when there isn't anything in the first place??? To make this worse, this was a limited edition statue, so it's either sold out or more expensive on other sites. Great, now I have to find another site and spend more than I want to get the statue. It's very unfortunate that my first order from them will probably be my last one. I know they don't care if they lose one or a few customers, but please shop elsewhere for toys. If you really want FAO Schwarz toys, please find them at Target or some other retailer—these shops usually sell these toys cheaper than the official FAO Schwarz online store. Also, FAO Schwarz, please update your website accurately, so it reflects your actual inventory. If an order needs to be canceled, please alert the customer early (within 1-3 business days) because some customers are impatient or need to know if they need to find an alternate option as soon as possible.

First & last time First time ordering from here and this has been the worst online shopping experience. Problem 1: They're store is overpriced. I had this FAO nostalgic moment, why I ended up on their website. Even though some stuff was pricey, I did see some stuff that I liked so I gave in. Problem 2: Besides their shop being overpriced they also charge an arm & leg for shipping. For a medium sized sketchbook, 2 packs of markers and crayons, they wanted to charge me $26 for shipping. So they had an ad: if you pay $100 it's free shipping. I didn't want to spend that much but I figured why not. Problem 3: When I checked out they charged me for shipping anyway. I had to write them and ask to remove the shipping charge. They resolved it fast and I was happy. Problem 4: Then came the next problem. It's been over month since I first placed my order and I still don't have anything. "Free shipping" means they use Fedex Smartpost, the cheapest and crappiest shipping option EVER. My order was left in Kansas for two weeks with no movement. Now it's stuck in Salt Lake. All FAO customer service can tell me is that it's on its way. My sons' birthdays are in 12 days and I intentionally placed this order early. Never again.

I ordered a suprise order of over $600… I ordered a suprise order of over $600 to be shipped to someone with $140 overnight fedex shipping. 2 days later they shipped a box of crayons in the order but not the other 12 larger items. To this day, its been 4 days of me emailing their sole contact method which is an email address and nobody responds. When you call the store, they direct you to that same email. So unless you are in NY, do NOT order online from them because they will ghost you completely.

Waste of money I bought F.A.O Schwarz 753-Piece Build-A-Coaster Playset-753 piece set for my 9 year boy grandson . The instruction manual is very difficult to follow even for an adult. The construction is fragile and is NOT WORKING as suggested. It was a TOTAL WASTE OF MONEY.