Overcharged and ripped off. Overcharged and ripped off. Purchased an item at $31 99 Discovered later it was retailed at $19.99 elsewhere. The company refused to accept a return. Shocking service.

First & last time First time ordering from here and this has been the worst online shopping experience. Problem 1: They're store is overpriced. I had this FAO nostalgic moment, why I ended up on their website. Even though some stuff was pricey, I did see some stuff that I liked so I gave in. Problem 2: Besides their shop being overpriced they also charge an arm & leg for shipping. For a medium sized sketchbook, 2 packs of markers and crayons, they wanted to charge me $26 for shipping. So they had an ad: if you pay $100 it's free shipping. I didn't want to spend that much but I figured why not. Problem 3: When I checked out they charged me for shipping anyway. I had to write them and ask to remove the shipping charge. They resolved it fast and I was happy. Problem 4: Then came the next problem. It's been over month since I first placed my order and I still don't have anything. "Free shipping" means they use Fedex Smartpost, the cheapest and crappiest shipping option EVER. My order was left in Kansas for two weeks with no movement. Now it's stuck in Salt Lake. All FAO customer service can tell me is that it's on its way. My sons' birthdays are in 12 days and I intentionally placed this order early. Never again.

Still not shipped after 7 days and no reply to emails. I bought several items from their online website 7 days ago now and they still have not been shipped despite promising delivery in 3-7 days! However, they charged my credit card 2 days after purchase. I have contacted them now twice by email and 2 days later have still not heard back about why my order has not shipped. At this point I am not going to get them by Christmas as I need to forward them onto Australia and would like to just cancel the order. Over it!!!! Absolutely appalling service.

Not the Best Comeback... Was so happy that FAO made a comeback and I know it was Christmas and being a zoo was exactly what I expected, BUT what I did not expect was inexperienced staff who could not put tissue paper around items in their beautiful shopping bag! After all, the bag is branding, yet the help behind the counter seemed inexperienced and/or plain stupid. This is just simple boutique service and the line was not even that long! ALSO I found the layout to be non shopper friendly-The worst! Was very surprised to have felt this way having been a regular shopper since childhood and now as an adult to buy gifts. Lastly, no doormen in uniform?? Very disappointing!

If I could rate a zero I would If I could rate a zero I would. I ordered a toy on Aug 21 for my grandkids who were visiting. The order never got past “label created” and “ready to ship” so the company reordered it. It took so long that my grandkids had already returned to CA. I should have just ordered from Amazon and we’d have had it in two days! Now FAO will not reimburse me for shipping the toy I never received!