Waste of money I bought F.A.O Schwarz 753-Piece Build-A-Coaster Playset-753 piece set for my 9 year boy grandson . The instruction manual is very difficult to follow even for an adult. The construction is fragile and is NOT WORKING as suggested. It was a TOTAL WASTE OF MONEY.

CHRISTMAS RUINED December the 11, I went into FAO in Rockefeller Center. I worked 3 jobs during fall and winter of 2022 to give my kids a nice Christmas. Here we are January 13, no gifts still for my children. They actually mailed a hair barrette. One hair barrette and the rest of the order is “lost.” Back and forth thru emails and long waits. I will NEVER purchase another gift here again. This was hard earned money, and I don’t have it to replace the gifts. So upset and sad at the callous way they treated me. Never again!

I ordered a suprise order of over $600… I ordered a suprise order of over $600 to be shipped to someone with $140 overnight fedex shipping. 2 days later they shipped a box of crayons in the order but not the other 12 larger items. To this day, its been 4 days of me emailing their sole contact method which is an email address and nobody responds. When you call the store, they direct you to that same email. So unless you are in NY, do NOT order online from them because they will ghost you completely.

Worst buying experience ever Horrible customer service. Never order on your phone, never make any mistakes on your order, they do not let you make changes. You will get charged $15 to return goods even if you immediately asked (within minutes) to cancel your order. My first buying experience will be my last with this horrible company.

First & last time First time ordering from here and this has been the worst online shopping experience. Problem 1: They're store is overpriced. I had this FAO nostalgic moment, why I ended up on their website. Even though some stuff was pricey, I did see some stuff that I liked so I gave in. Problem 2: Besides their shop being overpriced they also charge an arm & leg for shipping. For a medium sized sketchbook, 2 packs of markers and crayons, they wanted to charge me $26 for shipping. So they had an ad: if you pay $100 it's free shipping. I didn't want to spend that much but I figured why not. Problem 3: When I checked out they charged me for shipping anyway. I had to write them and ask to remove the shipping charge. They resolved it fast and I was happy. Problem 4: Then came the next problem. It's been over month since I first placed my order and I still don't have anything. "Free shipping" means they use Fedex Smartpost, the cheapest and crappiest shipping option EVER. My order was left in Kansas for two weeks with no movement. Now it's stuck in Salt Lake. All FAO customer service can tell me is that it's on its way. My sons' birthdays are in 12 days and I intentionally placed this order early. Never again.