I ordered a suprise order of over $600… I ordered a suprise order of over $600 to be shipped to someone with $140 overnight fedex shipping. 2 days later they shipped a box of crayons in the order but not the other 12 larger items. To this day, its been 4 days of me emailing their sole contact method which is an email address and nobody responds. When you call the store, they direct you to that same email. So unless you are in NY, do NOT order online from them because they will ghost you completely.

My first order and most likely my last one I made my first order a week ago. I spent over $100 for a statue they claimed was "in stock" on their website. Got my email confirmation, so I thought I would get my tracking info soon. Their website says they ship within 1-3 business days, so I waited. Three business days passed by, and I still haven't received my tracking info. And today (a week after I first placed my order), they sent me an email saying that my order "was canceled because we did not have enough stock to fulfill your order". WTH??? Why would you write "in stock" on your website when there isn't anything in the first place??? To make this worse, this was a limited edition statue, so it's either sold out or more expensive on other sites. Great, now I have to find another site and spend more than I want to get the statue. It's very unfortunate that my first order from them will probably be my last one. I know they don't care if they lose one or a few customers, but please shop elsewhere for toys. If you really want FAO Schwarz toys, please find them at Target or some other retailer—these shops usually sell these toys cheaper than the official FAO Schwarz online store. Also, FAO Schwarz, please update your website accurately, so it reflects your actual inventory. If an order needs to be canceled, please alert the customer early (within 1-3 business days) because some customers are impatient or need to know if they need to find an alternate option as soon as possible.

Overcharged and ripped off. Overcharged and ripped off. Purchased an item at $31 99 Discovered later it was retailed at $19.99 elsewhere. The company refused to accept a return. Shocking service.

Not the Best Comeback... Was so happy that FAO made a comeback and I know it was Christmas and being a zoo was exactly what I expected, BUT what I did not expect was inexperienced staff who could not put tissue paper around items in their beautiful shopping bag! After all, the bag is branding, yet the help behind the counter seemed inexperienced and/or plain stupid. This is just simple boutique service and the line was not even that long! ALSO I found the layout to be non shopper friendly-The worst! Was very surprised to have felt this way having been a regular shopper since childhood and now as an adult to buy gifts. Lastly, no doormen in uniform?? Very disappointing!

This company is basically a scam This company is basically a scam. They sell you a broken product and won’t do anything about it even with proof it was an error in production and not an error in your part. That is terrible customer service. I will be telling everyone I know not to purchase from this terrible company.