Worst buying experience ever Horrible customer service. Never order on your phone, never make any mistakes on your order, they do not let you make changes. You will get charged $15 to return goods even if you immediately asked (within minutes) to cancel your order. My first buying experience will be my last with this horrible company.

Waste of money I bought F.A.O Schwarz 753-Piece Build-A-Coaster Playset-753 piece set for my 9 year boy grandson . The instruction manual is very difficult to follow even for an adult. The construction is fragile and is NOT WORKING as suggested. It was a TOTAL WASTE OF MONEY.

First & last time First time ordering from here and this has been the worst online shopping experience. Problem 1: They're store is overpriced. I had this FAO nostalgic moment, why I ended up on their website. Even though some stuff was pricey, I did see some stuff that I liked so I gave in. Problem 2: Besides their shop being overpriced they also charge an arm & leg for shipping. For a medium sized sketchbook, 2 packs of markers and crayons, they wanted to charge me $26 for shipping. So they had an ad: if you pay $100 it's free shipping. I didn't want to spend that much but I figured why not. Problem 3: When I checked out they charged me for shipping anyway. I had to write them and ask to remove the shipping charge. They resolved it fast and I was happy. Problem 4: Then came the next problem. It's been over month since I first placed my order and I still don't have anything. "Free shipping" means they use Fedex Smartpost, the cheapest and crappiest shipping option EVER. My order was left in Kansas for two weeks with no movement. Now it's stuck in Salt Lake. All FAO customer service can tell me is that it's on its way. My sons' birthdays are in 12 days and I intentionally placed this order early. Never again.

Overcharged and ripped off. Overcharged and ripped off. Purchased an item at $31 99 Discovered later it was retailed at $19.99 elsewhere. The company refused to accept a return. Shocking service.

This company is basically a scam This company is basically a scam. They sell you a broken product and won’t do anything about it even with proof it was an error in production and not an error in your part. That is terrible customer service. I will be telling everyone I know not to purchase from this terrible company.