Worst buying experience ever Horrible customer service. Never order on your phone, never make any mistakes on your order, they do not let you make changes. You will get charged $15 to return goods even if you immediately asked (within minutes) to cancel your order. My first buying experience will be my last with this horrible company.

This company is basically a scam This company is basically a scam. They sell you a broken product and won’t do anything about it even with proof it was an error in production and not an error in your part. That is terrible customer service. I will be telling everyone I know not to purchase from this terrible company.

Overcharged and ripped off. Overcharged and ripped off. Purchased an item at $31 99 Discovered later it was retailed at $19.99 elsewhere. The company refused to accept a return. Shocking service.

So well made I got a stuffed husky for my birthday, he is really well made, he always sits upright, but is still really fluffy and soft. I bring him everywhere and always have loved him. When I look on the website, I see so many great stuffed animals.

I ordered two Tina Turner Barbie dolls… I ordered two Tina Turner Barbie dolls to keep as collectibles. One of the doll boxes was crushed so I contacted FAO Schwarz’ customer service through their email to see if they had a replacement. I received the automatically generated reply that they would be in touch within 48 hours. Never heard back so I emailed them again…they have never responded. Is this how they treat their customers?