Worst buying experience ever Horrible customer service. Never order on your phone, never make any mistakes on your order, they do not let you make changes. You will get charged $15 to return goods even if you immediately asked (within minutes) to cancel your order. My first buying experience will be my last with this horrible company.

Not the Best Comeback... Was so happy that FAO made a comeback and I know it was Christmas and being a zoo was exactly what I expected, BUT what I did not expect was inexperienced staff who could not put tissue paper around items in their beautiful shopping bag! After all, the bag is branding, yet the help behind the counter seemed inexperienced and/or plain stupid. This is just simple boutique service and the line was not even that long! ALSO I found the layout to be non shopper friendly-The worst! Was very surprised to have felt this way having been a regular shopper since childhood and now as an adult to buy gifts. Lastly, no doormen in uniform?? Very disappointing!

Overcharged and ripped off. Overcharged and ripped off. Purchased an item at $31 99 Discovered later it was retailed at $19.99 elsewhere. The company refused to accept a return. Shocking service.

I ordered two Tina Turner Barbie dolls… I ordered two Tina Turner Barbie dolls to keep as collectibles. One of the doll boxes was crushed so I contacted FAO Schwarz’ customer service through their email to see if they had a replacement. I received the automatically generated reply that they would be in touch within 48 hours. Never heard back so I emailed them again…they have never responded. Is this how they treat their customers?

Waste of money I bought F.A.O Schwarz 753-Piece Build-A-Coaster Playset-753 piece set for my 9 year boy grandson . The instruction manual is very difficult to follow even for an adult. The construction is fragile and is NOT WORKING as suggested. It was a TOTAL WASTE OF MONEY.