If I could rate a zero I would If I could rate a zero I would. I ordered a toy on Aug 21 for my grandkids who were visiting. The order never got past “label created” and “ready to ship” so the company reordered it. It took so long that my grandkids had already returned to CA. I should have just ordered from Amazon and we’d have had it in two days! Now FAO will not reimburse me for shipping the toy I never received!

My first order and most likely my last one I made my first order a week ago. I spent over $100 for a statue they claimed was "in stock" on their website. Got my email confirmation, so I thought I would get my tracking info soon. Their website says they ship within 1-3 business days, so I waited. Three business days passed by, and I still haven't received my tracking info. And today (a week after I first placed my order), they sent me an email saying that my order "was canceled because we did not have enough stock to fulfill your order". WTH??? Why would you write "in stock" on your website when there isn't anything in the first place??? To make this worse, this was a limited edition statue, so it's either sold out or more expensive on other sites. Great, now I have to find another site and spend more than I want to get the statue. It's very unfortunate that my first order from them will probably be my last one. I know they don't care if they lose one or a few customers, but please shop elsewhere for toys. If you really want FAO Schwarz toys, please find them at Target or some other retailer—these shops usually sell these toys cheaper than the official FAO Schwarz online store. Also, FAO Schwarz, please update your website accurately, so it reflects your actual inventory. If an order needs to be canceled, please alert the customer early (within 1-3 business days) because some customers are impatient or need to know if they need to find an alternate option as soon as possible.

Worst buying experience ever Horrible customer service. Never order on your phone, never make any mistakes on your order, they do not let you make changes. You will get charged $15 to return goods even if you immediately asked (within minutes) to cancel your order. My first buying experience will be my last with this horrible company.

I ordered two Tina Turner Barbie dolls… I ordered two Tina Turner Barbie dolls to keep as collectibles. One of the doll boxes was crushed so I contacted FAO Schwarz’ customer service through their email to see if they had a replacement. I received the automatically generated reply that they would be in touch within 48 hours. Never heard back so I emailed them again…they have never responded. Is this how they treat their customers?

Overcharged and ripped off. Overcharged and ripped off. Purchased an item at $31 99 Discovered later it was retailed at $19.99 elsewhere. The company refused to accept a return. Shocking service.